I'm sorry to hear about your experience. It sounds like a frustrating situation for both you and the neighboring guest. Our aim is always to ensure a comfortable stay for all our guests, and we take noise complaints seriously. In this instance, we had to address the complaint promptly, and unfortunately, the noise violation fee is part of our policy to maintain a peaceful environment for all guests.Regarding the charge, I understand your concern, and we do sympathize with your perspective. However, as you mentioned, the incident did prompt a complaint from another guest, and we have a responsibility to address such issues. It's challenging to determine the exact volume level of noise, but we trust the judgment of our staff and take guest complaints seriously.That being said, I appreciate your feedback about the room size and overall cleanliness of the hotel. We continuously strive to improve our services and facilities based on guest feedback. If there's anything else we can do to address your concerns or make amends for your experience, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back under more favorable circumstances in the future.

Hello johanna,We're pleased to hear that you enjoyed your two-night stay with us. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out. Thank you for choosing our hotel for your accommodation needs.

Hello billy,We're delighted to hear that you had an enjoyable stay with us! Your feedback is truly valued in helping us provide exceptional experiences for all our guests. If you have any more comments or suggestions, please feel free to get in touch with our management team. Your satisfaction is our top priority.

Hello Daylene,We're pleased to hear that your stay at Microtel was enjoyable. Your positive feedback is appreciated, and we look forward to welcoming you back in the future for another great experience.

Hello Alicia, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review. If you have any more details to share, please feel free to reach out to us directly. We hope to welcome you back in the future for a better experience.

Hello Feza,We are pleased to hear that you found your stay excellent. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay with us.

Hello Dorlisa,We are delighted to hear that you had an enjoyable stay and loved our breakfast selection. Maintaining a clean environment is a top priority for us. Please feel free to reach out to our management team for any further feedback you may have.

Hello Bruce,We are thrilled to hear about the exceptional service provided by our maintenance team. Our staff always strives to go the extra mile for our guests' comfort and convenience. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out.

Hello Bryan,We appreciate you choosing our hotel for your overnight stay. Should you require any further assistance or have feedback to share, please feel free to reach out to our management team. Safe travels!

Hello Sean,We are sorry to hear about your experience and appreciate your feedback. For further assistance or to address any concerns, please feel free to reach out to our management team directly. Your satisfaction is important to us, and we value the opportunity to improve based on your comments.

Hello Paul,We appreciate you choosing our hotel for your stay! If you have any further comments or concerns, please feel free to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable experience.

Hello Barbara,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

Hello Danny,We are delighted to hear that you found our hotel clean and comfortable during your stay. We strive to provide a high standard of cleanliness and comfort to all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

Hello Miguel,We appreciate you taking the time to leave a review. Guest feedback is valuable to help us continually improve our services. Should you have any further comments or concerns, please do not hesitate to contact our management directly. We hope to welcome you back in the future for an even more enjoyable stay.

Hello Shylieca Arliece,We are delighted to hear that you found our hotel clean and our staff friendly. Your recommendation means a lot to us and we look forward to welcoming you back soon.

Hello Chuck,We appreciate your feedback and are glad you found our hotel clean and the bed comfortable. Thank you for bringing the issue with the TV to our attention; your feedback will be shared with the appropriate team for review.

Hello Julie,Thank you for sharing your feedback with us. We value your input and will use it to enhance our guest experience for the future. We hope to have the opportunity to welcome you back again soon.

Hello Philip,We regret to hear about the issues you experienced during your stay. Your feedback will be shared with the appropriate departments for further review and improvement. Our team is committed to ensuring all areas of the hotel meet our guests' expectations for a comfortable stay. Thank you for bringing these matters to our attention.

Hello Hemal,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your thoughts with us.

Hello Jasmine, We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the water pressure and the comforter, as we are always looking for ways to improve our guests' experiences. Your comments will be shared with the relevant departments for further review and attention. Thank you for choosing our hotel, and we hope to welcome you back in the future.

Hello Barbara A,We appreciate your feedback on the snack area offerings and shuttle service to the airport during your stay. It's great to hear you found these amenities convenient for your trip! Should you require further assistance or have any questions in the future, please do not hesitate to reach out to us.

Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like to share with us to help improve our services, please feel free to reach out. We value your input and strive to make every guest experience exceptional.

Hello Milet,We're delighted to hear you enjoyed our hotel's convenient location. Thank you for choosing to stay with us!

Hello Lee,We appreciate your feedback on the cleanliness of our hotel. Our team works diligently to maintain high standards. Thank you for noticing the efforts put into ensuring a pristine environment for our guests.

Hello Scott,We are delighted to hear that you have enjoyed peaceful and clean stays with us since 2013. Your consistent loyalty is highly valued, and we look forward to providing you with many more excellent experiences in the future.

Hello Raynette,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address any concerns and provide feedback on your room allocation. Your comments are valuable to us as we strive to improve our services for all guests.

Hello Oziel,We are delighted to hear that you found our hotel clean, accommodating, and our staff helpful during your stay. Our team works hard to ensure a comfortable experience for all our guests. Thank you for your kind feedback, and we hope to welcome you back in the future!

Hello david, We appreciate your feedback and will share your comments with the team for future improvements. Thank you for taking the time to review your experience with us.

Hello Deborah, We are pleased to hear that you found value in your stay during the eclipse. It's great to know that you appreciated your time at our hotel. Your feedback is valued and we look forward to welcoming you back in the future.

Hello Mark,We are delighted to hear you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another amazing experience at our hotel!

Hello Dan,Thank you for sharing your detailed feedback with us. We appreciate your insights on our room amenities, breakfast offerings, and shuttle service. We're glad you found our staff helpful during your stay and enjoyed the nearby park and fitness room. Your comments regarding the WiFi and TV will be shared with our team for review and improvement opportunities. It's our aim to provide a comfortable and convenient stay for all our guests.

Hello Dan,We appreciate you sharing your detailed feedback with us. It's great to hear you found our rooms functional and enjoyed the amenities like the mini-fridge and ergonomic chair. We're glad you found our staff helpful and that you appreciated the convenient shuttle service to the airport. Regarding the WiFi connectivity issues, we apologize for any inconvenience caused and will look into improving it. Your comments about the breakfast timing and TV's WiFi are duly noted for future enhancements. Your insights are valuable to us for providing a better experience for our guests.

Hello Harold,We appreciate your feedback and apologize for any inconvenience caused by the charges. For clarification on our pricing, please feel free to reach out to our management team. Thank you for choosing to stay with us.

Hello Keith,We are delighted to hear about your positive experience at our hotel! We hope to welcome you back soon for another enjoyable stay.

Hello Brayden,We are thrilled to hear that you enjoyed your stay with us during your adventures in Texas! We look forward to welcoming you back during your next visit to the area. Your satisfaction is our priority.

Hello hector,We are thrilled to hear that you found our hotel to be clean and enjoyable during your visit. Our team takes pride in providing a pleasant stay for all guests. Should you have any future concerns, please don't hesitate to reach out directly.

Hello William,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

Hello Alex, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Dear Mr. Hallinan,We extend our sincerest apologies for the inconvenience caused by the unexpected mechanical malfunction of the elevator during your recent visit. We deeply regret that this issue was not resolved prior to your arrival. Regrettably, we encountered challenges related to supply chain disruptions experienced by our repair service provider, which impeded our ability to address the situation promptly.Furthermore, we understand the frustration caused by the unforeseen circumstances surrounding the shuttle service. A sudden medical emergency involving our driver resulted in his absence on the morning of your departure, thereby disrupting our shuttle service schedule. Despite our best efforts to mitigate the situation, we were unable to provide the expected transportation service.Recognizing the inconvenience these incidents may have caused, we took immediate action to ensure you reached your destination in a timely manner. As an alternative arrangement, we facilitated transportation through a ride-sharing service and covered the associated expenses.In addition to addressing the immediate challenges you encountered, we are committed to making amends for the inconvenience experienced during your stay. As a gesture of goodwill, we would like to offer you a refund equivalent to 35% of the total cost of your booking.Once again, please accept our sincere apologies for any disruption to your plans and the inconvenience caused. We value your patronage and remain dedicated to providing you with exceptional service in the future.Thank you for your understanding and patience in this matter.Warm regards.

Dear Madam,We extend our sincerest apologies for any inconvenience caused by the noise concern you have experienced. We trust that you have notified our front desk staff, enabling us to promptly address the issue at hand. Additionally, we have taken the liberty of leaving a detailed voicemail outlining the steps we are taking to rectify the situation regarding your booking, in light of the concerns you have raised.Please rest assured that we are committed to ensuring your comfort and satisfaction during your stay with us. Should you require any further assistance or clarification, please do not hesitate to reach out to us directly.Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work towards resolving it expediently.Warm regards.

Hello Robert,We are delighted to hear that you had an enjoyable stay with us. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

Hello Jefferdene,We are thrilled to hear that you thoroughly enjoyed your stay with us! Please do not hesitate to reach out if there is anything else we can assist you with.

Hello Lydia,We are glad to hear that you had an overall positive experience during your stay at our hotel. Your feedback is valuable to us, and we hope to welcome you back in the future. Thank you for choosing to stay with us.

Hello Paula,We are delighted to hear that you had a relaxing and peaceful stay with us. Guest satisfaction is our top priority, and we are pleased that you found our hotel environment conducive to rest and relaxation. We truly value your feedback and hope to welcome you back in the future.

Hello Denise,We're pleased to hear you found our hotel conveniently located for airport access. Your feedback is valuable for us to continue providing excellent service to our guests. We appreciate your kind rating and hope to welcome you back again soon for another favorable stay.

Hello Efren A.,We appreciate your feedback on our clean facilities and courteous staff. Regarding the elevator issue and noise disruptions near your room, we regret any inconvenience caused during your stay. Your comments will be shared with the relevant teams for further review and improvement in our services.

Hello Paola,We are delighted to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back again soon for another exceptional experience.

Thank you Velia, for the great rating, it means alot to us at Microtel Austin.

Hello Michelle P.,We are thrilled to hear that you had a wonderful experience at our hotel! Should you have any additional feedback, please do not hesitate to contact us directly. We look forward to welcoming you back soon!