Sonesta Hotel hotels in Austin, Texas

"The ideas of amenities were there, but were not a reality. The room smelled of mildew, the ceiling above the shower showed signs of water damage, the wet bar sink did not work and the microwave had been burned out. The breakfast was limited due to a pipe burst and flooding( not their fault). There was a lot left to be desired."

"The staff were great but would not help with luggage. Considering I’m disabled and am not allowed to lift anything heavy they still would not help with luggage. Room was fine and clean however air conditioner extremely noisy and blew on us the whole night. Had to go to pharmacy to get meds for neck. Toilet ran the whole night so not much sleep. For the price I believe it could have been better."

"Staff was super friendly! Very pretty views of the city and in a great location if you want to walk around downtown or to ladybird lake. "

"Nice and clean hotel. Very "Austin" decor. Staff was friendly and helpful. Parking is free. Only inconvenience was the gate on Live Oak is locked at night so you have to enter from the freeway entrance."

"This hotel has good intentions but the staff has issues. I asked for the smallest things and they couldn’t get them right - for instance our tiny bottle of body lotion wasn’t replenished. I asked for 2 bottles to be sent up to my room with some towels. The towels showed, no lotion. So I asked again in the morning, along with another plastic bag for laundry…45 min later I got 3 bottles of hair conditioner and a roll of plastic garbage bags. The elevators take forever and are always full, and twice giant trash bins were on with me. They should’ve been in service elevators. And the valet- nice guys but totally overwhelmed. Took 45 min- 1 hour to get our car even when we called ahead to ask for it. At $65 a day we expected better. The management is very apologetic but come on Aloft/Marriott Corp you should do better!"

"The hotel was nice and in good shape but don’t plan on being able to sleep in. House keeping started knocking on the door around 9 and knocked every 30 minutes until I finally checked out. "

"Our favorite place to stay in Austin. The most friendly staff! "

"This was an amazing property will definitely book with them again if I have any events in the Austin area. The staff was amazing and very friendly. The accommodations in the room were outstanding."

"Wont stay here again. Close to the airport though. "