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Reviews of Hilton Vacation Club San Luis Bay Avila Beach

3.5 out of 5
Hilton Vacation Club San Luis Bay Avila Beach
3254 Avila Beach Drive, Avila Beach, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 847 reviews" "
Rating 8 - Good. 218 out of 847 reviews" "
Rating 6 - Okay. 58 out of 847 reviews" "
Rating 4 - Poor. 25 out of 847 reviews" "
Rating 2 - Terrible. 21 out of 847 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Andre

Stayed 3 nights in Apr 2024
Response from Chris on 12 May 2024
I'm sorry to hear that your stay wasn't up to your expectations. If you could let us know what went wrong so that we can address it we would appreciate it.

10/10 Excellent

shannon, FRESNO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean room.
Stayed 1 night in Mar 2024
Response from Chris on 12 May 2024
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Frederick, Wasco

Travelled with family
Liked: Cleanliness, property conditions & facilities
We’ve stayed there before during the previous owners, it’s still a great place to stay
Stayed 1 night in May 2024
Response from Chris on 12 May 2024
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

bartley

Stayed 1 night in May 2024

8/10 Good

Kailea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, my room was nice and I really enjoyed the deep soaking tub. I liked having a full kitchen, that gave me a lot of flexibility to be more frugal during my stay and not eating out. Be warned* The “concierge” was really just a sales rep for the resort and was pretty pushy about plans during my visit and if could make time for an hour long presentation. Are people really still buying into time shares these days?
Stayed 2 nights in Apr 2024
Response from Chris on 3 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us. I will pass along your comments about the Concierge to the Marketing Manager so that he is aware. We look forward to seeing you again.

8/10 Good

Sylvia A.

Liked: Cleanliness, staff & service, property conditions & facilities
I paid more for the room I had this time, but it's view of the water was not as good.
Stayed 4 nights in Apr 2024
Response from Chris on 3 May 2024
Thank you for your feedback. I'm apologize that the view wasn't as good as your last visit, we do our best to get everyone the best view possible however we aren't always able to. We look forward to seeing you again.

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views with great room sizes! It was very handicap accessible for my mom who is wheelchair bound. Has great amenities where we BBQed with a view!
Stayed 3 nights in Mar 2024
Response from Chris on 22 Apr 2024
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us and that the room accommodations were satisfactory. We look forward to seeing you again soon.

10/10 Excellent

Jasjeet Mohan Singh, Calgary

Stayed 2 nights in Apr 2024
Response from Chris on 3 May 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Family friendly. Avila is amazing.
Stayed 2 nights in Apr 2024
Response from Chris on 12 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Walls are thin between rooms! You hear it all. Beds are old, lumpy, smelly. Soon as I got there, they tried to talk me into a membership which was annoying but I liked the magazine they gave me & map of the town. I liked the views from hotel. The town is cute.
Stayed 2 nights in Apr 2024
Response from Chris on 12 Apr 2024
Thank you so much for your feedback and letting us know about the mattress. We will look into getting a new a mattress for the room.

10/10 Excellent

CLARE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Chris on 12 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Laura

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel for families. I almost do not want to tell everyone how amazing the views are or the large size of the rooms. Or tell about the super kind and attentive staff because I want to keep it my little place. Book it. Book it now!
Stayed 5 nights in Mar 2024
Response from Chris on 12 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Debbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice but could use an update. Staff was very nice and the place was clean. We had a great time.
Stayed 3 nights in Apr 2024
Response from Chris on 12 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon. We are scheduled to do some remodelling at the beginning of next year.

10/10 Excellent

LORI, Hanford

Travelled with partner
We love this place
Stayed 3 nights in Mar 2024
Response from Chris on 12 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

4/10 Poor

Amberley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms severely outdated. Repair and modernization needed, no housekeeping within stay, no food/dining options in hotel. Elevator extremely slow, understaffed.
Stayed 2 nights in Mar 2024
Response from Chris on 21 Mar 2024
Thank you for your feedback. We are scheduled to remodel our rooms and lobby area next year which is going to include a grab and go station.

10/10 Excellent

Kevin, Visalia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This suite was very nice sized. It did lack "charm," as it seemed a little outdated.
Stayed 2 nights in Mar 2024
Response from Chris on 21 Mar 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again soon. We are scheduled to do some room and lobby remodelling next year.

10/10 Excellent

Sue

Travelled with partner
Liked: Amenities
Great staff, loved room location, love the grounds.
Stayed 3 nights in Mar 2024
Response from Chris on 21 Mar 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and surrounding attractions Property is nice too.
Stayed 1 night in Mar 2024
Response from Chris on 21 Mar 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was great. Lots of games (ping pong, pickle ball, ect.) available to guests.
Stayed 2 nights in Feb 2024
Response from Chris on 4 Mar 2024
We're so happy to hear that you enjoyed your stay with us and that our staff made your stay enjoyable. We hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Brad

Liked: Staff & service
Disliked: Property conditions & facilities
Ok. The facility is dated. Also charged me a resort fee. Certainly not a resort.
Stayed 2 nights in Feb 2024
Response from Chris on 4 Mar 2024
I'm sorry to hear that you weren't impressed with the property. We are scheduled to undergo some renovations to our rooms and lobby area starting January of 2025.

10/10 Excellent

karolina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Highly recommended!! Beautiful location, 8 min walk to town, big comfortable room with amazing views. Very nice service.
Stayed 1 night in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and and hope to see you again soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We love staying here. Very nice amenities and a beautiful view of the Pacific Ocean.
Stayed 1 night in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Avila Beach location.
Spacious room. Great access to Avila beach as well as restaurants. Enjoyed the two pickleball courts onsite as well as the hot tub. We didn't use the pool but noticed that it was a comfortable temperature for February.
Stayed 7 nights in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. I'm happy hear that you utilized some of the amenities we have here. We hope to see you again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Louisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

angie

Stayed 1 night in Feb 2024
Response from Chris on 21 Mar 2024
I see that you gave us a 1 out of 5 but didn't provide any details. I'm sorry that things didn't meet your expectations. In the future please let us know what we can do to improve your stay with us. Thank you!

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was very nice. The bed was just ok. The staff really pushed for us to go to a time share meeting, which we didn’t like. Also our beautiful suite overlooked a huge flat roof. Terrible view!
Stayed 2 nights in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We will have someone look into the mattress and see if it's ready to be changed out. Unfortunately not all of our rooms have the ocean view but we try our best to get as many guests the best view we can based on occupancy.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The view was spectacular, and the sunsets/sunrise was breathtaking! Easy walking distance to restaurants and shops and the beach. Would definitely come back!
Stayed 3 nights in Jan 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Amazing view and good service.
Stayed 1 night in Jan 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

peter

Travelled with partner
Loved the seating outside overlooking the beach. Bed very comfortable nice large studio
Stayed 2 nights in Jan 2024
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
The staff were very friendly, welcoming, and helpful. Thank you to Reed and Chris for making our stay comfortable.
Stayed 2 nights in Jan 2024
Response from Chris on 14 Jan 2024
Thank you for your feedback. I will pass your compliments on to the team.

10/10 Excellent

JOHN

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Chris on 14 Jan 2024
Thank you for your feedback.

10/10 Excellent

Gabriel, Elk Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Chris on 14 Jan 2024
Thank you for your feedback.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris on 14 Jan 2024
Thank you for your feedback.

10/10 Excellent

Meghna

Stayed 1 night in Dec 2023
Response from Chris on 7 Jan 2024
Thank you so much for your feedback. We look forward to seeing you again.

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give it 5 stars, but the hot tub wasnt hot enough, about 93-4 degrees. Geogeous views! Wonderful stay for families and couples. The game room is large and fun!
Stayed 2 nights in Dec 2023
Response from Chris on 7 Jan 2024
Thank you so much for your feedback. We look forward to seeing you again.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many amenities for all ages, definitely would recommend this hotel!
Stayed 1 night in Dec 2023
Response from Chris on 7 Jan 2024
Thank you so much for your feedback. We look forward to seeing you again.

8/10 Good

Todd

Liked: Cleanliness, staff & service
Response from Chris on 4 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Terry W.

Liked: Cleanliness
Disliked: Property conditions & facilities
So disappointed - no restaurants… after a 7 hour drive food would have been great….
Stayed 1 night in Sep 2023
Response from Chris on 5 Dec 2023
I'm sorry for your experience, unfortunately we do not have a resturant on-site however we do have vending machines for guest use.

6/10 Okay

kristine

Travelled with partner
The units are great, clean, with a nice kitchen and bath. Beds are comfy. Walls can be thin but not terrible. What is bad is the 4pm checkin and 10am checkout and mandatory $33 resort fee. Gimme a break. You have no time to play golf or tennis or use the pool in that timeframe yet you are billed no matter. Outrageous. And they wouldn’t extend the 10am checkout. Just beware what you are getting
Stayed 2 nights in Nov 2023
Response from Chris on 5 Dec 2023
I'm so sorry for your experience. The resort fee is a mandatory fee charged to all our hotel guests. We truly hope you come back and stay a few nights where you can really enjoy the amenities of the property.

10/10 Excellent

Zoua, Clovis

Travelled with partner
Beautiful, modern and clean hotel with full kitchen. The price was affordable and reasonable. Also, great customer service and all staff were friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Chris on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Mariella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most friendly and helpful staff
Response from Chris on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is consistently clean & comfortable. It's not super-luxury, but we love the views, the walking route on the beach, the pier, and proximity to San Luis Obispo & Morro Bay. Rooms are well cared for and clean, staff is very helpful and responsive.
Stayed 7 nights in Nov 2023
Response from Chris on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away long weekend to Avila Beach
As this is a vacation club, not a typical hotel, you are charged a resort fee which I knew in advance. Amenities included a swimming pool, child pool, fitness center, pool table, foosball table, large chess/checkers, shuffleboard and cornhole set. Everything was clean and in working order. The room was well organized and clean. Had a full kitchen stocked with pots, pans, plates, etc. Had a stove, microwave and refrigerator. The bed was comfortable and clean. Only complaint was the couch was not comfortable. Since we were there only 2 nights, there was no room cleaning. Overall we had a great stay at this location and would definitely stay there again.
Stayed 2 nights in Nov 2023
Response from Chris on 5 Dec 2023
Thank you for your feedback. We hope to see you again soon.