Triple Room | Terrace/patio
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Reviews of Exe Reina Isabel

4 out of 5
Exe Reina Isabel
Paseo De La Estacion, 17, Ávila, Avila

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 190 reviews" "
Rating 8 - Good. 90 out of 190 reviews" "
Rating 6 - Okay. 9 out of 190 reviews" "
Rating 4 - Poor. 5 out of 190 reviews" "
Rating 2 - Terrible. 1 out of 190 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Stayed 1 night in Apr 2024

10/10 Excellent

Kem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an excellent breakfast buffet and the staff gave great information about what sites to see.
Stayed 3 nights in Mar 2024

10/10 Excellent

STEPHEN

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Christiane

Travelled with group
Liked: Cleanliness, room comfort
Great little hotel in Avila
We were quite a large group and the hotel were very accommodating. The place is well kept and clean. The breakfast offers a good spread. Close to the walled city of Avila, just a 10-15 min walk away.
Stayed 5 nights in Jul 2023

10/10 Excellent

Nikki L

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff, close to train station but not far from the city walls (short walk)
Stayed 1 night in Jul 2023

6/10 Okay

Lee J.

Liked: Cleanliness
3 nights in Avila
We chose this hotel due to its very close proximity to the train station. Very convenient for train arrivals. About an easy 15 minute walk from the old walled city centre. The room was smallish but had a very nice bathroom. The front of house staff were very helpfull and friendly. The beds comfortable. Unfortunately, windows dont open and the hvac system only blew warm air. Consequently, the room was very stuffy. So beware. Also there is absolutely no soundproofing. So every plumbing noise, footstep, and conversation from adjacent rooms is very intrusive. Ear plugs for sleeping are a requirement.
Stayed 3 nights in Mar 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and willing to help us out. We had to leave early due to an early train, and she wanted to make sure that we had food to eat. So, she had a picnic set up for us to take with us since breakfast was included with our room. It was very nice of her to go the extra mile.

8/10 Good

Raz

Stayed 1 night in Sep 2022

10/10 Excellent

leon

Stayed 1 night in Mar 2022
Response from Recepción Hotel EXE Reina Isabel. on 29 Mar 2022
Estimado Sr. Yacher. Agradecemos sinceramente la valoración y comentarios sobre su estancia en nuestro hotel, lo que nos hace seguir trabajando para mejorar la calidad de nuestras instalaciones y servicios. Queremos que sepa que es un placer para nosotros trabajar para clientes como ustedes. Esperando que sigan confiando en nuestra cadena hotelera para sus viajes, reciban un cordial saludo. Hotel EXE Reina Isabel.

8/10 Good

John

Liked: Cleanliness, room comfort
Nice place to stay
The hotel itself was very good but a little out of the city centre. It was a fifteen minute walk to the city walls. If you came by train or bus it was conveniently positioned close to the appropriate station. The reception staff were very helpful. The breakfast was basic but only cost 10 Euros. On the second day I have breakfast in the ground floor cafeteria which I though was much better for a light start to the day. The room was comfy. Heating worked well and easy to adjust.
Stayed 2 nights in Nov 2021
Response from Desk Department. on 8 Jan 2022
Dear John. Thank you for your comments and assessment of your stay at our hotel, which makes us continue working to improve all our services. We look forward to welcoming you again at our hotel. Kind Regards.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, room comfort
A business trip - location of the hotel was excellent close by to many forms of public transport. Within walking distance of old town. All in all I would definitely stay here again
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Departamento de Recepción. EXE REINA ISABEL. on 1 May 2021
Estimado cliente. Agradecemos enormemente su valoración y esperamos que pueda contar con nuestro establecimiento para sus próximas estancias en Ávila. Agradeciendo la confianza depositada en el Exe Reina Isabel, reciba un cordial saludo.

8/10 Good

Santiago

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Departamento de Recepción. on 24 Jan 2021
Estimado cliente. Valoramos su puntuación a nuestro establecimiento y esperamos poder a atenderle en nuestras instalaciones en un futuro próximo. Reciba un cordial saludo.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a little dated. Need room card to turn on lights which was a little weird, but good breakfast and comfortable beds.
Stayed 1 night in Mar 2020

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Desk Department. on 20 Nov 2019
Dear Mr. Mohamed. Thank your for your kind comments. Kind Regards.

10/10 Excellent

Abiezer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discovering The Walled City of Avila.
This hotel is a short walk from the Avila Renfe station. It mattered to us because we were 9 with luggage and didn’t want to walk much or take a taxi. The staff was very friendly and accommodating to every request. The rooms were very comfortable. The hotel has a cafeteria on the first floor with very reasonable prices.
Stayed 1 night in Sep 2019
Response from Desk Department. on 2 Oct 2019
Dear Customer, Thanks for your kind comments. Regards.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located brilliant hotel.
Although the hotel is not a big hotel, it is brilliant. The lobby is beautiful, even the breakfast room is beautiful. The front desk staff, Laura, is very nice and helpful. The hotel room is not big but is clean and comfortable. The hotel is well located, only a few minutes walk to the attractions.
Stayed 2 nights in Sep 2019
Response from Desk Department. on 2 Oct 2019
Dear Customer. Thanks for your kind comments. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2019
Response from Departamento de Recepción. on 3 May 2019
Estimado cliente. Es un placer saber que tuvo una grata estancia en nuestro hotel. Reciba un cordial saludo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay, will recommend.
It was a very memorable stay, front desk staff was very helpful and personal. She recommended places of interest and enquired how was our visits to the places when we checked out the next morning. Location is a plus point, just 2 minutes walk from the train station and nice 10 minutes stroll to the old town and city wall. Room was spacious and decorated like a palace. Clean room. Breakfast was good even though there wasn’t many guests during this low season, the spread was done nicely.
Stayed 1 night in Dec 2018
Response from Desk Department. on 25 Dec 2018
Thank you so much for the trust placed in our hotel. Kind regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not working A/C, outdated room
You can not stay in the hotel, which does not have working A/C. The heat was on while outside temperature was about 65F and inside temperature was around 80F. The A/C could not be turned on while the heat was on. That made the room unlivable. The room was warned and long past due for renovation. I would not give this hotel even 2 stars.
Stayed 1 night in Apr 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel ,brilliant booking in and parking (Sunday)free ,a few good places for o eat
Stayed 1 night in Jan 2018

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable
The reception staffs are all friendly and helpful. The room was very cozy and clean, not very big but enough for two persons. It’s quite close to Ávila station and walkable to the castle walls (15minutes). Highly recommend!
Stayed 1 night in Jan 2018

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We stayed as a family using 2 rooms. One room was warm for sleeping but otherwise clean and functional
Stayed 1 night in Oct 2017

4/10 Poor

Ana, Miami

Liked: Cleanliness
Disliked: Staff & service
I don't know who gave this hotel 4 stars...
This hotel was a huge disappointment. I don't know where they got the 4 stars... The entrance was full of garbage, papers, and cigarette leftovers; nobody cleans it. It was like a ghost hotel, the breakfast buffet was really poor and I had to go to the reception to ask if they could send someone to refill the trays, even if it was one hour before closing time... it was hard to find personnel.

6/10 Okay

Javier, Edison, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel. Good hotel but a little outdated
The hotel was OK. The room was clean although, in general, could use an update. The hotel is located outside of the city walls, but it is well located. A 10-minute walk will take you to the cathedral. Ávila is a small town, so everything of interest is within walking distance from the hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Historic visit
Stayed at hotel to visit to the old town of Avila. Room was good but on noisy thoroughfare and as air con was ineffectual needed window open

10/10 Excellent

ed, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and classic
It is a nice stay. Most of the staff can manage with minimal English and one is fluent. The most impressive is that it is a classic hotel unlike its modern counterparts.

8/10 Good

José Javier

Liked: Cleanliness, property conditions & facilities
Sitio céntrico y tranquilo
Stayed 1 night in Feb 2024

10/10 Excellent

Jairo

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Nerea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

10/10 Excellent

CLAUDIA

Stayed 1 night in Oct 2023

10/10 Excellent

UBALDO

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
CUENTA CON EXCELENTES TRABAJADORES
Stayed 1 night in Aug 2023

10/10 Excellent

MONICA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Eugenio

Stayed 2 nights in Jul 2023

10/10 Excellent

María Inmaculada

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in Jun 2023

10/10 Excellent

José Luiz

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

eero

Stayed 1 night in May 2023

10/10 Excellent

Carlos Norberto

Stayed 1 night in Apr 2023

8/10 Good

Daniel

Stayed 1 night in Mar 2023

10/10 Excellent

MARCUS

Stayed 1 night in Jan 2023

10/10 Excellent

EUGENIO J

Liked: Cleanliness, room comfort
Excelente, Informamos
Stayed 2 nights in Dec 2022

8/10 Good

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Veronica

Stayed 1 night in Dec 2022

10/10 Excellent

veronica

Stayed 1 night in Oct 2022

10/10 Excellent

Dario

Liked: Cleanliness, room comfort
Genial, muy buena la habitación, buena cama y almohadas. La ducha es tina, un poco reabalosa. El desayuno delicioso. Todos muy amables.
Stayed 1 night in Sep 2022

10/10 Excellent

Pilar

Liked: Cleanliness, room comfort
Escapada urbana
Personal muy agradable, excelentes instalaciones, bien comunicado
Stayed 2 nights in Jul 2022

8/10 Good

PHILIPPE

Travelled with family
Liked: Cleanliness
Hôte 4 étoiles ?...
Accueil parfait, personnel très sympa et disponible. L'hôtel est correct mais l'insonorisation des chambres laisse à désirer, ne comptez pas faire de grasse matinée ! On entend le bruit des personnes qui parlent dans le couloir, salle de bain des chambres voisines... rapport qualité prix correct.
Stayed 1 night in May 2022

10/10 Excellent

Ivan

Stayed 2 nights in May 2022

10/10 Excellent

LUIZ FERNANDO

Stayed 2 nights in Apr 2022
Response from Departamento de Recepción. EXE REINA ISABEL. on 18 Apr 2022
Estimado cliente. Agradecemos sinceramente la valoración y comentarios sobre su estancia en nuestro hotel, lo que nos hace seguir trabajando para mejorar la calidad de nuestras instalaciones y servicios. Queremos que sepa que es un placer para nosotros trabajar para clientes como ustedes. Esperando que sigan confiando en nuestra cadena hotelera para sus viajes, reciban un cordial saludo.