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Reviews of South Star International Hotel

4 out of 5
South Star International Hotel
City center, Awassa, SNNPR

Reviews

6.6
Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Wasn’t

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot water didn’t work half the time. Food was awful. Tried to charge extra after I paid through Expedia. No WIFI. No air conditioning. Frequent power surges. I would not recommend!
Stayed 4 nights in Mar 2020

2/10 Terrible

Anonymous

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience. No WiFi, no way to communicate with anyone without it. The advertising said high speed internet, but it just wasn’t the truth. The service was terrible, the food was terrible, just everything was terrible. I wouldn’t ever stay here again or recommend it to anyone. The staff was friendly. That’s the only good thing I can say about this hotel. Very disappointed in everything else.
Stayed 4 nights in Mar 2020

10/10 Excellent

randy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Frequent Traveler
Have stayed here before. Nice folks. Breakfast the best meal, staff always helpful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was awesome, liked everything...I recommend its the best ...
Stayed 2 nights in Feb 2019

8/10 Good

GERHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, even with the below short comings. No fan in room. No Coffee/Tea facilities.
Stayed 6 nights in Feb 2018

8/10 Good

preacher4all, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel staff helpful
The shower fittings definitely need upgrading. Make your requirements and expectations to the management very clear. If you do you will find them very helpful. Take time to be sure the staff understand your requirements and requests, because as you would expect from someone who is not using their first language, they have varying degrees of competency in English. Be proactive and you will have a good stay is my advice after many visits to Africa.
Stayed 8 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointement...
I did not apreciate the lack of knowledge of services (included in all bills by the way 10%), Check in: Booked online I paid the total directly with Hotels.com which was confirmed on my arrival. The luggage staff is claiming for tips as if it's an obligation..if you don't have change they act unhappy...weird! gave a dollar and the smile was back... I just entenred my room that 5 mn later, the cleaners try to enter my room without knocking and insist to enter even though it was locked..got quiet scared at first. The restaurant is unorganised, the greeting is poor..ended up having a tea only. Room service food was cold for my only meal there. Check out: Waiting for my transfert to leave, took a drink in the lobby to access internet as it was not reliable in the room. Ordered a drink and paid for it while waiting. As I stood up to leave the lady receptionnist ran to me leaving her desk "You have not paid!!!", asks me to come back to the desk, here they are 4 of them looking for an email confirmation from Hotels.com..then the "manager" goes to me "Ok you can go" as if I was arrested by the immigration office, no apologies, nothing for the humiliation .Somehow this incident actually spoiled the bit I liked about the hotel (hammam, swimming pool, lobby area, garden terrace.) I will definitly not renew the experience on my next visit in Awassa.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not safe. I injured my fingers when the balcony door was opened. The stopper is not in place for the door. Same in other rooms as well.

4/10 Poor

CKL, Addis Ababa

Disliked: Cleanliness, staff & service, room comfort
Ticks in Bed
One night stay at South Star has resulted in a a tick-bite nightmare and three trips to the doctor's office. Unfortunately the seemingly clean and friendly environment at the hotel is just a façade. Staff at the restaurant were surprisingly cold and tried to place unreasonable additional charges on meals.

6/10 Okay

yonas , awassa, ethiopia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to every thing except lake awassa
no lotion in the bathroom, only one bottle of water and no glass at all for two gusts, I was booked for city view and didn't get it. But other than that it's was good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
No hot water, I pay 300 USD for two nights stay at this hotel, the front desk personnel don't think there is anything wrong with no hot water in the room. Attitude was 2 star at most.

8/10 Good

Truls

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra sted å være
Hyggelig hotell med det meste av gode fasiliteter. Her får du både Etiopisk og annen internasjonal mat.
Response from Yosef on 1 May 2018
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
ハワサでプールとスパのあるシティホテル
ホテルの周りは目ぼしいレストランなどがないため、ホテルで食事することになるが、注文してからかなり時間がかかる。部屋は清潔に保たれており、スパやスイミングプール（屋外）もそれなりに充実している。接客態度もよい。エアポートシャトルバスが30ドルと高額であるが、となりになるエチオピアエアラインもシャトルを50ブル（1.7ドル程度）で出しているので、そちらを利用したほうが良い。また利用する機会があれば利用したい。
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
에티오피아 남부지역 최고급 호텔 사우스스타 인터내셔널호텔
룸은 시설도 괜찮고 쾌적했으며 청결하고 직원들의 서비스는 친절했음 아침 조식도 훌륭한 편이었고 쾌적하게 이용했음
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Soso

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in the center of Awasa. The hotel has a spa area with jacuzi, pool, sauna etc. The service is good but varied. The manager and the reseption staff is very service minded and very friendly, spa personell has some potential for improving costumer focus. Note that it is a 10 min drive to the lake, but taxies and tuk-tuks/badjajs are very available. Recomended!