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Mercure Ax Les Thermes

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Take advantage of a free daily manager's reception, a garden and 2 bars at Mercure Ax Les Thermes. Indulge in a massage at Les Opales By Deep Nature, the on-site spa. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a hot tub and a restaurant.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €129
includes taxes & fees
27 May - 28 May
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Résidence Vacancéole Le Domaine de la Vallée d'Ax
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  • Pool
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  • Pet-friendly
  • Parking included
8.4 out of 10, Very good, 289 reviews
The price is €72
includes taxes & fees
5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 20 for children
  • Uncovered self-parking fee: EUR 15 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from July to August
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Frequently asked questions

Does Mercure Ax Les Thermes have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at Mercure Ax Les Thermes?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Mercure Ax Les Thermes on 27 May 2026 start from €129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Ax Les Thermes pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Ax Les Thermes?

Self-parking is available for EUR 15 per day.

What time is check-in at Mercure Ax Les Thermes?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Ax Les Thermes?

Checkout is at 11:00 AM.

Where is Mercure Ax Les Thermes located?

Situated in Ax-les-Thermes, this spa hotel is within a 5-minute walk of Les Bains du Couloubret and Bassin des Ladres. Ax-Bonascre Gondola and Observatoire de la Montagne are also within 3 miles (5 km). Ax-les-Thermes Station is 7 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 20 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay, ate in the restaurant, food and service were excellent. You get what you pay for and this luxury stay was well worth the money. Breakfast was plentiful with all tastes catered for. Can’t really find anything to complain about.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
thaks
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oui tout était parfait
Stayed 1 night in May 2026
Verified

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities
Correcte
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Sandrine et Jean-Michel

Liked: Cleanliness
Disliked: Staff & service, amenities
Bonjour, le spa était fermé, soit disant par manque de personnel. Nous l'avons signalé et la fille de l'accueil nous a dit, "bah ce sera pour une prochaine fois". Lorsque nous sélectionons un hôtel, nous pensons qu'il est parfois interressant de payer un peu plus pour davantage de services. Lorsque les services sont défaillants, il en résulte une grande frustration d'autant qu'aucune compensation n'est proposée. Nous éviterons cette chaine à l'avenir.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Badou

Liked: Cleanliness, staff & service, amenities
Merci au personnel pour cet accueil au sein de l’hôtel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities
Hôtel totalement incroyable Le confort est tel qu’en l’on se sent à la maison Personnel très agréable et professionnel Chambres spacieuses, matelas très épais, bref on a du mal. A sortir
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente expérience
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt sted

Efter en lang og turbulent rejse med tog var det en god oplevelse at være gæst på det hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique hôtel Pour le petit déjeuner je suis un peu déçu par rapport à l’hôtel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique hôtel

Hotel en surplomb d'Ax avec vue sur la montagne et les arbres. Chambre spacieuse tres joliment décorée et d un grand confort. Piscine superbe dans un décor naturel. Un superbe lieu. Nous y reviendrons.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel magnifique chambre excellente je le recommande pour un séjour long
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Patrick

Disliked: Staff & service

Décevant

Habitués aux Mercure Hotels, au regard du prix payé et malgré le côté neuf de de denier (ouvert en juin) nous avons été déçu par la présence de trop de matériaux de chantier, des travaux non finis, une insonorisation déplorable (c'est comme si nous regardions la TV dans notre chambre), la VMC non fonctionnelle, le téléphone non fonctionnel. De plus les tarifs du SPA (soins du corps son prohibitifs (plus de 300 € pour 1 heure de massage en couple) en comparaison à d'autres SPA d'hôtel Mercure. Bref ouvrir pour la saison c'est bien pour le business, mais quand on paye 100% du prix, on s'attends à 100% des services et du cadre de l'hôtel.C'est pour nous une grosse déception.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Kim

Liked: Cleanliness, staff & service

OK hotel til en enkelt nat.

God og hjælpsom reception. Fin parkering i aflåst garage for 12 EUR. Desværre var der gæster med en hund ovenpå vores værelse som er meget lydt. Sengen er lidt smal. Vi kan godt anbefale værelset til en enkelt overnatning.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mathieu

Stayed 1 night in Feb 2026
Verified

8/10 Good

Marco Antônio

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Melissa

Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Cyrille

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nick

Stayed 1 night in Sep 2025