Indoor pool

Reviews of Brenners Park-Hotel & Spa

5 out of 5
Brenners Park-Hotel & Spa
Schillerstraße 4/6, Baden-Baden

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 87 reviews" "
Rating 8 - Good. 10 out of 87 reviews" "
Rating 6 - Okay. 2 out of 87 reviews" "
Rating 4 - Poor. 1 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Great
Stayed 3 nights in Mar 2024
Response from Henning Matthiesen, Managing Director on 10 Apr 2024
Dear Guest, I would like to thank you very much for your positive comment. I am very pleased that we were able to convince you of the quality and personal nature of our service and the team and that you liked the Brenners so much. I very much hope to welcome you again soon at the Brenners. With best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Kim

Stayed 3 nights in Jan 2024

10/10 Excellent

Mehieddine, Dearborn

Stayed 1 night in Nov 2023
Response from Henning Matthiesen Managing Director on 23 Nov 2023
Dear valued guest,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! First room had a poor ‘park’ view but they moved us when requested. Staff was very good. Carpets need replacing. Lots of extras which was a treat! Location fantastic.
Stayed 1 night in Sep 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 25 Sept 2023
Dear Guest, I would like to thank you very much for your positive comment. I am very pleased that we were able to convince you of the quality and personal nature of our service and the team and that you liked the Brenners so much. I very much hope to welcome you again soon at the Brenners. With best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Feras

Stayed 3 nights in Aug 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 24 Aug 2023
Dear valued guest,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Shivani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, and staf!
Stayed 2 nights in Jun 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 28 Jun 2023
Dear Shivani, Thank you very much for your great feedback. I am very pleased that we were able to convince you of the quality and personal nature of our service and the team and that you liked the Brenners so much. I very much hope to welcome you again soon at the Brenners. Kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location
Stayed 4 nights in Jun 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 13 Jun 2023
Lieber Gast, vielen Dank für Ihr tolles Feedback. Es freut mich sehr, dass wir Sie von der Qualität und der persönlichen Art unseres Services und des Teams überzeugen konnten und Ihnen das Brenners so zugesagt hat. Dass das besondere Flair des Brenners und die wunderschöne Lage an der Lichtentaler Allee für Sie zu einem unvergesslichen Aufenthalt beigetragen haben, freut uns sehr.Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit herzlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

10/10 Excellent

VLADIMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the favorite hotels in the world!
Stayed 2 nights in May 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 6 Jun 2023
Dear Vladimir, Thank you for your review on Expedia.It is a great pleasure for me to read that you enjoyed your stay with us. I am very pleased that we managed to convince you of our hotel. I very much hope to welcome you again soon at the Brenners. With best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Janet

Stayed 3 nights in May 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 19 May 2023
Dear valued guest,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing staff and all around had a perfect stay here
Stayed 2 nights in Apr 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 24 Apr 2023
Dear Melissa, Thank you very much for your great feedback.I am very pleased that we were able to convince you of the quality and personal nature of our service and the team and that you liked the Brenners so much. I very much hope to welcome you again soon at the Brenners. Kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B-Day Weekend of Relaxation
My stay was absolutely fabulous. I spent my 55th birthday weekend here and the entire Brenner Hotel team made the weekend a truly amazing, relaxing a very enjoyable experience. Flowers, Champagne, a delicious chocolate dessert and fruit all with a Happy Birthday wishes in my room upon arrival. From the moment I arrived, the staff was perfection in their kindness, professionalism and overall care of the hotel and its guests. Thanks to the front desk staff (I was remise in noting the name of the front desk representative that checked me in and even walked me to my room) so very nice, and a special thanks to Penny and Bettina from the Spa and Mr. Calwer during my checkout. I have and continue to recommend this hotel to friends and colleagues. Will definitely be back. Thanks!!!
Stayed 2 nights in Mar 2023
Response from Henning Matthiesen Managing Director on 29 Mar 2023
Dear Guest, a great thank you for your wonderful words, I am delighted that you felt so comfortable with us at Brenners.It is a great pleasure for me to read that you enjoyed your stay with us and were impressed by the quality of our services. Our goal is to provide our guests with an unforgettable stay. It makes us all the more delighted when we receive such great feedback. Thank you very much for that. I very much hope to welcome you again soon at Brenners. Best regards from Baden-Baden, Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
This hotel is so much better than anywhere I’ve stayed before. Their level of service, quality of food and drinks at their restaurants, and attention to details (fruit and chocolates in the room, turn down service) are unsurpassed. I would gladly come here again in the future. Thank you for making my trip unforgettable!
Stayed 2 nights in Sep 2022
Response from Henning Matthiesen, Geschäftsführender Direktor on 4 Oct 2022
Dear guest, I am extremely pleased that you enjoyed your stay with us at Brenners and that you are taking such wonderful memories with you. Our aim is to provide our guests with an unforgettably beautiful stay every day. We are all the more pleased when we receive such great feedback. Thank you very much for that. I very much hope to welcome you again soon at the Brenners. Best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Hein

Stayed 1 night in Sep 2022

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
great place, great location
Stayed 1 night in Jul 2022
Response from Henning Matthiesen, Geschäftsführender Direktor on 15 Jul 2022
Dear Guest, Thank you very much for your great feedback. It is a great pleasure for me to read that you enjoyed your stay with us. We are very pleased that the special flair of the Brenners and the beautiful location on Lichtentaler Allee contributed to an unforgettable stay for you. I very much hope to welcome you again soon at the Brenners. Kind regards from Baden-Baden, Henning Matthiesen Managing Director, Brenners Park-Hotel & Spa

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
It was an amazing stay! We will visit again
Stayed 2 nights in Oct 2021
Response from Henning Matthiesen, Managing Director on 19 Oct 2021
Dear valued Guest, thank you very much for your positive comment about your stay at the Brenners Park-Hotel & Spa. I am delighted to read that you had a memorable time. Recognition is very important to us and I am pleased to see that we met your expectation on that manner. I look forward to welcome you here again in Baden-Baden at the Brenners Park-Hotel & Spa. Best regards from Baden-Baden, Henning Matthiesen Managing Director

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic property with amazing service, location and amenities.
Stayed 2 nights in Aug 2021
Response from Henning Matthiesen, Geschäftsführender Direktor on 3 Sept 2021
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am pleased to know that you enjoyed your room as well as the proximity and the view of the Lichtentaler Allee. Be assured that I will share your very positive comments about the service with all employees of the hotel. I look forward to welcoming you back very soon. Best regards, Henning Matthiesen Managing Director

10/10 Excellent

John F.

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is an amazingly luxurious hotel. The staff were extremely friendly and accommodating. The location and gardens are beautiful and the restaurants and breakfast are excellent. This is a dog friendly hotel and our dog was well looked after with his own bed & treats. However, the communal bar areas and restaurants are not dog friendly (except the off-site restaurant Rive Gauche). This is fine in good weather as the dog could join us on the terrace, but in the rain he had to stay in the room, there are no inside areas of the hotel where he was welcome. Whilst it is appreciated not everyone wants to share a restaurant or bar with a dog, there is plenty of space where an area could be designated dog-friendly.
Stayed 3 nights in Jul 2021
Response from Henning Matthiesen, Geschäftsführender Direktor on 9 Aug 2021
Dear valued Guest, Thank you very much for taking the time to give an account of your visit to Brenners Park-Hotel & Spa on Hotels.com. I am delighted that you were impressed with our offer and our service quality during your stay at the Brenners Park-Hotel & Spa. I shall be more than happy to forward your words of encouragement to our employees. Such words are a great incentive to us all to keep providing our services to the same excellent standard day after day. Be sure that we have taken into account your remarks. I wish you the very best and look forward to welcoming you again in the near future to Brenners Park-Hotel & Spa. Best regards, Henning Matthiesen Managing Director

10/10 Excellent

J Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world stately elegance
Beautiful old hotel in fabulous condition. Elegant through out. Top notch service and fantastic with the dog. Best location in town for a hotel. If you are even close it is worth the trip. A casino in town(walking distance)on par with Monaco.
Stayed 3 nights in Mar 2020
Response from Henning Matthiesen on 17 Mar 2020
Dear valued Guest, Thank you very much for taking the time to write such a kind and lovely comment. I am delighted that you had a pleasant time and that you enjoyed the hotel's location and facilities. Please be assured that we have passed on your very kind words to our team who made this exceptional experience possible. It would be my pleasure to welcoming you back again soon. Best regards from Baden-Baden, Henning Matthiesen Managing Director

10/10 Excellent

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Frank Marrenbach on 13 Nov 2019
Dear Ronald, Thank you for taking the time to rate your experience at the Brenners Park-Hotel & Spa. I am delighted to see that you had a memorable time. Recognition is very important to us and I am pleased to see that we met your expectation. I look forward to welcoming you here again in Baden-Baden at the Brenners Park-Hotel & Spa. With best regards from Baden-Baden Frank Marrenbach Managing Director

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I never give out excellent ratings. I feel there is always room for improvement. Nothing more required here!
Stayed 1 night in Aug 2019
Response from Frank Marrenbach on 13 Aug 2019
Dear valued guest, Thank you for taking the time to write this comment about your experience at the Brenners Park-Hotel & Spa. I am delighted to read that you had a memorable time. Recognition is very important to us and I am pleased to see that we met your expectation on that manner. I look forward to welcome you here again in Baden-Baden at the Brenners Park-Hotel & Spa. With best regards from Baden-Baden Frank Marrenbach Managing Director

10/10 Excellent

Robert, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brenners Hotel and Spa property is simply sublime and exquisite. The gardens are beautiful and peaceful and form the back drop for relaxing moments sipping beverages or enjoying quiet time. The Fritz and Felix restaurant is excellent and among the best in Baden Baden. The bar is gorgeous and the bartenders and service staff in general are all on top of their game.
Stayed 2 nights in Jul 2019
Response from Frank Marrenbach, Managing Director on 9 Jul 2019
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am pleased to know that you enjoyed the hotel, the park as well as the restaurant. Be assured that I will share your very positive comments about the service with all employees of the hotel and Fritz & Felix team. I look forward to welcoming you back very soon. Best regards, Frank Marrenbach Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brenner’s Park
Brienner s is hands down the most hospitable hotel I’ve ever stayed at. The room was very pretty & very comfortable & the grounds are gorgeous. We walked the short distance into town for coffee & cakes & it was lovely. Highly recommended!
Stayed 1 night in Jun 2019
Response from Frank Marrenbach, Managing Director on 1 Jul 2019
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am pleased to know that you enjoyed your room as well as the hotel's location and facilities. I look forward to welcoming you back very soon. Best regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, old style hotel; not inexpensive but very good quality. The Wintergarten restaurant with live music is very traditional and pleasant. The new Fritz and Felix restaurant is rather noisier and edgier, and probably appeals more to younger visitors.
Stayed 4 nights in Jan 2019
Response from Frank Marrenbach, Managing Director on 26 Feb 2019
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am pleased to know that you enjoyed the hotel as well as our different restaurant. I look forward to welcome you back very soon. Best regards, Frank Marrenbach Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay at Brenner’s
Brenner’s has a beautiful property, and while the building is old, the rooms are somewhat updated. The concierge was very helpful with suggesting fun activities and good restaurants. Spa treatments were excellent and a must-do! One downside was that the restaurants in the hotel were very expensive and not that great.
Stayed 3 nights in Dec 2018
Response from Natalie Keller, Guest Service Coordinator on 15 Jan 2019
Dear valued Guest, Hoping that you have reached your home safely, I would like to sincerely thank you for your important comments on your recent stay at Brenners Park-Hotel & Spa. Please be assured that it was a true pleasure to having you with us for the festive season. To our utmost regret though we must have missed several chances to convince you of our service excellence and product quality in our restaurants and we would like to learn more about your experiences made and your preferences. We would therefore be very grateful if you entered into direct contact with me so that we can improve our performance accordingly. Hoping to have the pleasure to hearing from you, I remain With kindest regards Natalie Keller Guest Service Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classically Perfect
Great classic hotel. Service exceptional and spa is quietly beautiful. Would recommend highly.
Stayed 3 nights in Dec 2018
Response from Frank Marrenbach, Managing Director on 12 Dec 2018
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am delighted that you had a pleasant time and that you enjoyed the hotel's service and facilities. It would be my pleasure to welcome you back again soon. Best regards from Baden-Baden, Frank Marrenbach Managing Director

10/10 Excellent

knotty, Germany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute first class experience. Nothing was too much trouble and we were greeted by name more than once. We really had a wonderful time.
Stayed 4 nights in Nov 2018
Response from Frank Marrenbach, Managing Director on 28 Nov 2018
Dear valued guest, Thank you for taking the time to write this comment about your experience at the Brenners Park-Hotel & Spa. I am delighted to read that you had a first class experience. Recognition is very important to us and I am pleased to see that we met your expectation on that manner. I look forward to welcome you here again in Baden-Baden at the Brenners Park-Hotel & Spa. With best regards from Baden-Baden Frank Marrenbach, Managing Director

10/10 Excellent

Limor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beutiful hotel, amazing view, friendly and very professional stuff. Highly recommended
Stayed 3 nights in Nov 2018
Response from Frank Marrenbach, Managing Director on 28 Nov 2018
Dear valued Guest, Thank you very much for your lovely comments about your stay at Brenners Park-Hotel & Spa. I am pleased to know that you enjoyed the hotel and the view of the Lichtentaler Allee. I would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality. I look forward to welcome you back very soon. Best regards, Frank Marrenbach Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Incredible hotel and service. It is pricey but worth every penny. I only wish we could’ve stayed longer.
Stayed 1 night in Oct 2018
Response from Frank Marrenbach on 26 Oct 2018
Dear valued Guest, Thank you very much for taking the time to give an account of your visit to Brenners Park-Hotel & Spa on Expedia. I am delighted that you were impressed with our offer and our service quality during your stay at the Brenners Park-Hotel & Spa. Such words are a great incentive to us all to keep providing our services to the same excellent standard day after day. I wish you the very best and look forward to welcoming you again in the near future to Brenners Park-Hotel & Spa or to our Villa Stéphanie. Best regards from Baden-Baden Frank Marrenbach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Good for a weekend break. Expensive rooms but worth it. Massages expensive but very professional. Staff very professional. Could do with a better steam / sauna . Quiet hotel . Facing the park.
Stayed 3 nights in Sep 2018
Response from Natalie Keller on 4 Oct 2018
Dear guest, Many thanks for your generous rating posted on expedia.de and the attention accorded to Brenners Park-Hotel & Spa. Please be assured that the wellbeing is of special attention to us. We therefore deeply regret that with regard to our prices, we must have missed several chances to convince you of our service excellence. We would be delighted to enter into direct contact with you to learn more about your wishes and expectations so that we can improve our service accordingly. Hoping to hearing from you, I remain With kindest regards Natalie Keller

10/10 Excellent

Irina, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked everything. The hotel is charming, staff - very friendly, It was clean and pleasant stay.
Stayed 1 night in Jul 2018
Response from Frank Marrenbach on 2 Aug 2018
Dear valued Irina, Thank you very much for your positive feedback regarding your stay at Brenners Park-Hotel & Spa. I would like to take this opportunity to express my sincere gratitude to you for your delightful lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to Brenners Park-Hotel & Spa or to our Villa Stéphanie. Best regards from Baden-Baden Frank Marrenbach

10/10 Excellent

Christopher, St Augustine, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stellar example of German hospitality and elegance with a welcoming staff .
Stayed 2 nights in Jul 2018
Response from Frank Marrenbach on 25 Jul 2018
Dear valued Christopher, I would like to thank you very much for your comment on Expedia, regarding your stay at the Brenners Park-Hotel & Spa. I am delighted to read that you had a memorable time with us! I am happy to see that we exceeded your expectation on that manner. I will pass on your kind words to our staff. I hope to see you again soon at the Brenners Park-Hotel & Spa! With kind regards from Baden-Baden, Frank Marrenbach Managing Director

6/10 Okay

Michel

Stayed 2 nights in Nov 2023

10/10 Excellent

Stefan

Stayed 1 night in Nov 2023
Response from Henning Matthiesen Geschäftsführender Direktor on 16 Nov 2023
Lieber Gast,vielen Dank für Ihre positive Bewertung zu Ihrem Aufenthalt im Brenners Park-Hotel & Spa. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Henning Matthiesen Geschäftsführender Direktor on 6 Oct 2023
Lieber Gast,vielen Dank für Ihre positive Bewertung zu Ihrem Aufenthalt im Brenners Park-Hotel & Spa. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

10/10 Excellent

Gustaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel and service
Great experience!
Stayed 1 night in Aug 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 16 Aug 2023
Dear guest, Thank you very much for your great feedback. It is a great pleasure for me to read that you enjoyed your stay with us. I am very pleased that we succeeded in convincing you of our hotel.I very much hope to welcome you again soon at the Brenners. With best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eine Unterkunft, in der man sich rund um erholen kann.
Stayed 4 nights in Jul 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 16 Aug 2023
Lieber Gast, vielen Dank für Ihre Bewertung auf Expedia.Es ist mir eine große Freude, zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben. Es freut mich sehr, dass es uns gelungen ist, Sie von unserem Hotel zu begeistern. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit herzlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

10/10 Excellent

Petter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmerket Spa hotell i Kurbad byen
Utmerket Hotell med ypperig service. Frokosten er i særklasse, begge resturantene leverer på høyt nivå, og SPA og pool området er i særklasse. Dette er et hotell som har gjør seg fortjent til sin stjerner hvor en blir motatt av en porfesjonell og dyktig stab som står klar til enhver tid for å gjøre oppholdet ditt til en hotell opplevelse utover det vanlige.
Stayed 2 nights in Jul 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 3 Aug 2023
Dear guest, Thank you very much for your great feedback. I am very pleased that we were able to convince you of the quality and personal nature of our service and the team and that you liked the Brenners so much. Your words of praise for our team motivate us very much. I very much hope to welcome you again soon at the Brenners. With best regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Maximilian

Rundherum perfekt. Villa Stephanie ist wunderbar.
Stayed 1 night in Jul 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 24 Jul 2023
Lieber Maximilian, ich möchte mich herzlich für Ihren positiven Kommentar bedanken. Es ist mir eine große Freude, zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben. Es freut mich sehr, dass es uns gelungen ist, Sie von unserem Hotel und besonders unserem Spa zu überzeugen. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit herzlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

8/10 Good

Kaya Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 18 Jul 2023
Dear valued guest,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Dr.Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ein tolles Hotel……Mitarbeiterteam sehr freundlich und hilfsbereit……das findet man heute nur noch ganz selten…..Kompliment
Stayed 3 nights in May 2023
Response from Henning Matthiesen, Geschäftsführender Direktor on 6 Jun 2023
Lieber Gast, ich möchte mich herzlich für Ihren positiven Kommentar bedanken. Es freut mich sehr, dass wir Sie von der Qualität und der persönlichen Art unseres Services und des Teams überzeugen konnten und Ihnen das Brenners so zugesagt hat. Ihre Komplimente werde ich sehr gerne an unser Team weiterleiten. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit herzlichen Grüßen aus Baden-Baden,Henning MatthiesenGeschäftsführender Direktor, Brenners Park-Hotel & Spa

8/10 Good

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir fühlen uns immer sehr wohl bei ihnen .Wir schätzen besonders die Freundlichkeit & Höflichkeit der Mitarbeiter/Mitarbeiterinnen.Leider erfüllt der SPA Bereich nicht die Erwartungen, für so ein Hotel: im Dampfbad sitzt man wie in einer gekachelten Toilette.Aufguss in der Sauna ohne Geschmack.Der Entspannungsbereich hat eher den Charme einer Metzgerei. Sehr hell und ungemütlich.
Stayed 1 night in Feb 2023
Response from Guest Relation Management on 6 Mar 2023
Sehr verehrter Gast,wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Unser Team ist bestrebt, jedem unserer Gäste ein außergewöhnliches Erlebnis zu bieten und wir bedauern es sehr, dass wir Sie nicht in allen Bereichen von unserem erstklassigen Service überzeugen konnten. Wir können Ihnen versichern, dass die Wünsche unserer Gäste sowie unser Dienstleistungsgedanke bei allen unseren Mitarbeitern höchste Priorität genießt. Dementsprechend bedauern wir es sehr, dass Ihre Erfahrungen in unserem Saunabereich nicht zufriedenstellend waren. Wir nehmen Ihr Feedback bezüglich der Lichtstimmung im Ruheraum und den Aromen in unseren Saunen sehr ernst. Wir würden uns sehr freuen, wenn Sie sich zukünftig erneut für einen Besuch in Baden-Baden entscheiden würden und stehen Ihnen gerne zu jederzeit zur Verfügung, um Ihren Aufenthalt ganz nach Ihren Wünschen gestalten zu können. Mit den besten Grüßen aus Baden-BadenIhre Gastgeber*innen des Brenner Park-Hotels & Spa.

10/10 Excellent

Marcela

Stayed 3 nights in Dec 2022
Response from Henning Matthiesen, Geschäftsführender Direktor on 29 Dec 2022
Dear Marcela,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Michel

Stayed 1 night in Dec 2022
Response from Henning Matthiesen, Geschäftsführender Direktor on 19 Dec 2022
Dear valued guest,Thank you very much for your positive comment about your stay during the Brenners Park-Hotel & Spa. I look forward to welcome you here again soon. With kind regards from Baden-Baden,Henning MatthiesenManaging Director, Brenners Park-Hotel & Spa

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Henning Matthiesen, Geschäftsführender Direktor on 27 Jun 2022
Lieber Gast, vielen Dank für Ihre positive Bewertung zu Ihrem Aufenthalt im Brenners Park-Hotel & Spa. Ich hoffe sehr, Sie bald wieder bei uns im Brenners begrüßen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden, Henning Matthiesen Geschäftsführender Direktor, Brenners Park-Hotel & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great winter break hotel
Great location on the beautiful park. Walking distance to all Baden-Baden has to offer: shopping, thermal spas. Rooms could use a refresh as they are starting to look a little dated.
Stayed 3 nights in Dec 2021
Response from Henning Matthiesen, Managing Director on 8 Dec 2021
Dear valued Guest, I would like to thank you very much for the comment regarding your recent stay at the Brenners Park-Hotel & Spa. It is a pleasure to read that your overall experience was a success and that you enjoyed our unique location on the Lichtentaler Allee. I hope to welcoming you again soon at the Brenners Park-Hotel & Spa! Best regards, Henning Matthiesen Managing Director