Patiala Hotel Guide - Bahadurgarh Fort hotels in Patiala, India.

"Terrible experience at Regenta. I called beforehand to confirm my check-in time and was told 12 PM. When I arrived, they suddenly said it was 2 PM. I also specifically asked if I needed to bring anything for check-in and was told no, but when I got there they demanded my passport and visa, which was never mentioned. The room itself was disgusting. It smelled bad, the AC wasn’t working, and the “white” bedsheet was dirty. The decorative cloth on the bed was extremely filthy and black. The room felt completely unhygienic and poorly maintained. I stayed for less than 30 minutes before leaving because it was that bad. I went to Orchid down the road instead, which was a much better hotel and experience. Regenta was a huge disappointment and I would absolutely not recommend staying here."

"Professional staff"

"Very slow"

"Good"

"staff failed to offer a welcome drink at check the staff were not wearing their name badges at reception and some in the restaurant. the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble. The housekeeping was ok . The buffet breakfast was cooked to a very good standard as was the food we ordered in room service . Punit provided a great service in the restaurant Service with a smile . The rest of the staff gave the impression that they did not want to be there . More interested in google reviews . On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant . Very rude young porter with a steely stare who wanted a tip ! Ramada do a mystery shop here please . customer service training . Hiring process ? "

"Wonderful experience but it was a short trip and love to come back and explore it again.!"

"Clean, comfortable. Good service, staff is very cooperative "

"They need a lot of paint work a lot of cleanness new towels or maybe deep cleaning of showers and definitely new staff they are so under staff nothing was on the point "

"Staff harassed my guests late at night during check in and the property did not provide an extra bedding even after charging extra amount during the booking. "