Malang Hotel Guide - Balai Kota hotels in Malang, Indonesia.

"Hotel options in this area are quite limited, and this one is probably among the better choices. According to the information available, it was completed in 2020. The rooms are spacious in layout, but some details reveal signs of wear—for example, the faucets show oxidation and limescale, the towels are frayed from repeated washing, the quilt is very thin, and the duvet cover feels as though it has been washed thousands of times. For an international hotel chain, I would have expected a higher standard. On the plus side, the breakfast is very extensive, with many authentic local snacks and dishes for guests to try. The service staff are also very friendly and welcoming."

"Everything was wonderful. The bed was comfortable. The staff were very friendly and kind. The restaurants were amazing. Everything was top notch. "

"Bed cover got a stain when we came, kindy curious how the room service could have missed a very obvious stain spot like that (we requested for a changed out the next day and got new/clean cover). The room was a bit dated: old caulks and shower curtain need to be replaced. But I do commend on the foods available in the front of the hotel at night! I ate mostly at the next-door malls and only tried the hotel foods on the last night, which were really good (have I known earlier, would have eaten that instead of the mall foods {weren't great at all}). Service staffs are great, super friendly. I would come back for the staff, very kind/nice ppl. "

"Room was nice - staff was ok - takes awhile to get hot water . Restaurant was good food - with very poor service "

"Good location, friendly staff, has pool, good breakfast. "

"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty and a terrible experience. We would like a full refund from you and ask you to review the rating you currently have on the hostel."

"Super clean, friendly staff. We really enjoyed our stay here. The hostel is in a very central location as well, definitely recommend. "

"Hotel a bit outdated. The cleaning should be better. Staff was friendly "

"I like it. It is worth of my money. I will come back"