San Antonio Hotel Guide. Hotels in Balcones Heights, San Antonio, United States of America

"Friendly and clean"

"Very nice place to stay. Staff were fantastic. Location is great with many restaurants, bars and shops on the river, within walking distance. We will definitely return! Highly recommend."

"Great place to hang your hat for a two to three day stay in San Antonio! Close enough to the Riverwalk but far away from the noise."

"Perfect place for families"

"Room clean wish front desk smile and friendly Housekeeper very friendly I have a great time"

"Bathtub had rust from dripping faucet and air conditioning would not cool. "

"Great stay! Close to the airport. Would stay again."

"Easy access, within walking distance of the Alamo and the Riverwalk. The rooms were clean and well maintained. The staff was friendly and helpful."

"I booked and prepaid for a premium room with a jetted tub through Expedia specifically for a special weekend trip with my wife. The jetted tub was the entire reason I chose this hotel and room type. When we arrived, the hotel informed us they had overbooked and downgraded us to a basic room with only a stand-up shower. We were never notified beforehand, which eliminated any chance to make alternate arrangements or use our travel insurance before check-in. The hotel later admitted they overbooked the room category we reserved. We spent a significant portion of our trip dealing with staff and trying to fix a problem the hotel created, causing us to miss the concert we traveled there to attend. The next night, they moved us to a room with a jetted tub — except the tub didn’t even work. The main amenity we paid extra for was never provided at any point during the stay. Calling the downgrade “equivalent” is absurd. A standard room without the primary advertised feature is not remotely comparable to the room that was booked and paid for. Both the hotel and Expedia failed to provide a meaningful resolution. This was a completely unacceptable experience caused by poor management, dishonest handling of the reservation, and failure to provide the accommodations that were sold to us."