Hotel Guide - Bald Mountain State Recreation Area hotels in , United States of America.

"Not good quality food for breakfast "

"I had planned a nice get away for my lady friend. It was our first over night date. I got the Jacuzzi tub with the king bed. Got to the room and the bathroom floor was wet, not a small puddle either, the fresh water tank was leaking water. I out a bath towel down and decided I'll tell them about it in the morning. Ran water in Jacuzzi and added the bubble bath. My lady friend got in and turned the jets on, about 5 mins later she started noticing things floating around. She quickly got out of the tub and we looked and the jets was shooting out shredded cucumbers. My friend was disgusted. I called down to the front desk twice. Finally the night guy came up witnessed both issues and apologized, but offered nothing as a solution. I then went down stairs at 4am and noticed a different employee. I formed them about the two issues and she noticed the other clerk didn't put in any notes. She updated the account and told me to speak with her supervisor later that morning. When I came down to check out, not having used the Jacuzzi tub and my date ruined, I was told that the supervisor and the manager was not available and that they wouldn't help me anyway because I booked the room via Hotel.com. So no call to me to see if they could address the issues and no one answered the phone when I called back up there. This stay was a disaster and the feed back I got was definitely not ok. I'll be contacting the BBB to inform them of how I was treated. I will not be returning. Very disappointed"

"The carpet is stained bad and needs to be replaced but that's it. "

"Staff was really friendly and the hotel was beautiful"

"Room clean and comfortable. Left to early for breakfast so have no opinion."

"The place is nice especially for the price - its clean & the staff is friendly. They just have a shortage on towels - and you have to go to the from desk to get them but I get it ! "

"Everything was great! The lobby smelled nice as you walked in, the staff was great, the rooms were great, great beds and pillows, and for someone with a bad neck and back, that is huge! I would definitely stay here again, and they allow pets. Great experience all around!"

"Amazing staff, very helpful on this last minute reservation. The suite was nice and cozy. Wish I had stayed there the entire time I was in town. "

"Our TV didn’t work because the last people in our room took the HDMI cable. Even though we knew how to fix it they never got us a new cable. There was one particular front desk receptionist in the evening, her name was Juanita I think? She was extremely rude. She always had an attitude or acted “put out” if you needed to talk to her. At one point I went downstairs to ask her about the Amazon package I know had been delivered and she gave me an attitude, waved her arms around and said there’s nothing here the girl before me must’ve taken it. She didnt even look for it. The next day the manager walked in the back area and came back with the box. But please don’t think that all the staff is bad because everyone else was wonderful. At one point, our key cards stopped working. We went downstairs to ask about it. The girl with the attitude was there and re-swiped our cards. Another girl that was working the front desk and had just finished work offered to come up and make sure we could get in our room. I stayed downstairs in case the cards didn’t work. I was around the corner waiting & attitude girl started talking, smack about the other girl, and my son and I to the customers that were standing in the lobby. The other young lady helped us get in. I can’t remember her name, but she was very sweet and so is Stacie & the manager was nice. Unfortunately, I have 1 more complaint and that was the beds. I’ve never slept on a more uncomfortable bed in my entire life!"