Ban Phanoy Holidays

We are extremely happy with our stay at Virgin Hotels Las Vegas. The hotel exceeded our expectations with its great amenities and modern, comfortable rooms. Free parking was a huge plus and made everything so convenient for us. The staff were consistently friendly, welcoming, and helpful throughout our stay. Overall, it was a smooth and enjoyable experience, and we would definitely stay here again.

We had a wonderful stay at this resort! The landscaping is absolutely beautiful, with walking paths throughout the property that make it peaceful and relaxing to explore. There are grills conveniently scattered around the resort, plus great amenities including a pool, hot tub, ping pong tables, and even life-size checkers. The gated community made everything feel safe and private. There’s also a snack and souvenir area with a smoothie bar, which was a nice touch. Our deluxe room was clean, beautifully decorated, and featured a large hot tub big enough for four people. Overall, this resort was relaxing, well-maintained, and fun for both couples and families. Highly recommended!

I love that every thing was so sleek and clean!! The ambiance was amazing!!

I recently stayed at Conrad Las Vegas and had mixed feelings about what should have been a premium experience. The hotel is beautiful, modern, clean, and well-maintained, and most staff members were friendly and accommodating. Unfortunately, several issues detracted from my stay.At check-in, I was informed that because I booked through Expedia, I would not receive the full benefits associated with my Expedia Silver or Hilton Gold status. I was also charged a $300 security deposit and about $125 in resort fees for a two-night stay, which felt excessive. Additionally, the pool closed at 7 PM, limiting access to one of the property’s main amenities on my arrival day.The most concerning issue occurred on the second day when my card was declined while paying for dinner. After reviewing my account, I discovered Conrad had placed duplicate authorizations of approximately $425 each, along with an unexplained $78 charge, tying up nearly $1,000 of my available funds. A front desk agent acknowledged the duplicate authorization and attributed it to a card-processing issue but could not explain the additional charge. I was told the funds would be released within 4–7 business days after checkout. As a Hilton Gold member, I expected better accountability and a faster resolution. I requested that the resort fees be waived as a goodwill gesture, but was told a manager would need to review the request after checkout. I would appreciate direct contact from hotel management.

Room was clean. The only issue we had was the shower faucet would not completely shut off the water. Should be addressed as soon as possible due to the loss of water.