Ban Sane Phong Holidays

Thanks

The location of this hotel was perfect and being in the middle of Chinatown was huge plus for me. The hotel staff was very helpful, friendly and welcoming. I really appreciate the generous size of the room and unique and highend amenities, such as the raised full size bathtub.

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

Not Worth the Premium Price Our stay at Lebua at State Tower was unfortunately disappointing, especially considering the amount we paid. The breakfast and lunch buffet in the lounge had very limited options and lacked the variety we expected from a luxury hotel at this price point. The dining experience did not feel particularly premium. Another disappointment was the access to the hotel’s rooftop venues, including Sky Bar. Rooftop access was restricted to limited evening hours, with no daytime access. Since we did not use the rooftop venues at night, we found it difficult to see the value in paying such a significant premium for the stay. Overall, while the property is well known for its rooftop venues and views, we felt that the actual benefits and dining experience did not justify the high price. There are many other hotels in Bangkok that offer a much better overall value. For the price, we would not choose to stay here again.