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Reviews of The Fox Hotel and Suites

3.5 out of 5
The Fox Hotel and Suites
461 Banff Ave, Banff, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 1045 out of 2039 reviews" "
Rating 8 - Good. 560 out of 2039 reviews" "
Rating 6 - Okay. 260 out of 2039 reviews" "
Rating 4 - Poor. 106 out of 2039 reviews" "
Rating 2 - Terrible. 68 out of 2039 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked our room with the beds downstairs and the sitting area upstairs. We would suggest a fan in the bathroom, if there was one, it didn’t work.
Stayed 2 nights in May 2024
Response from Arjun on 23 May 2024
Thank you for your review.

8/10 Good

Christie

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love the hottub area.
Stayed 1 night in May 2024
Response from Arjun on 22 May 2024
Thank you for your kind words.

10/10 Excellent

Staci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. Very friendly and accommodating.
Stayed 2 nights in May 2024
Response from Arjun on 21 May 2024
Thank you for your kind words.

10/10 Excellent

Belinda, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot hot pools. Great service
Stayed 1 night in May 2024
Response from Arjun on 21 May 2024
Thank you for your kind words.

4/10 Poor

Brad

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Super limited amenities in room. Old mattresses were uncomfortable!
Stayed 3 nights in May 2024
Response from Arjun on 21 May 2024
Thank you for your review. I am sorry for the issues you had and would encourage you to contact the hotel directly so we can get more details.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Arjun on 21 May 2024
Thank you for your review.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Thankyou The grotto was the best thing about your hotel. Also appreciated the privacy of the balcony. All in all 10 out of 10 Could use alittle updating.. painting refresh but overall, clean, bug free, close to downtown and reasonably priced
Stayed 3 nights in May 2024
Response from Arjun on 17 May 2024
Thank you for your kind words.

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay at Fox!
Stayed 1 night in May 2024
Response from Arjun on 17 May 2024
Thank you for your review.

6/10 Okay

Ross

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was small and so was the bed. We are small people and it was tight. There was hair in the dresser drawer and on the mattress. It did not give us a good feeling
Stayed 3 nights in May 2024
Response from Arjun on 17 May 2024
Thank you for your review. I am so sorry for the issues you had during your stay. I would encourage you to contact the hotel directly so we can get some more information.

10/10 Excellent

Krystle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 1 night in May 2024
Response from Arjun on 16 May 2024
Thank you for your review.

10/10 Excellent

Leizel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arjun on 16 May 2024
Thank you for your review.

8/10 Good

Udo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arjun on 16 May 2024
Thank you for your review.

8/10 Good

Mae Anne

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Arjun on 15 May 2024
Thank you for your review.

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, had all the amenities needed.
Stayed 1 night in May 2024
Response from Arjun on 13 May 2024
Thank you for your kind words.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The double beds are very small
Stayed 1 night in May 2024
Response from Arjun on 13 May 2024
Thank you for your review.

4/10 Poor

Kirsteena

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy, hard to sleep. Wall paper coming off the wall. Dust on shelves. Plugged bathtub and not enough towels.
Stayed 2 nights in May 2024
Response from Arjun on 13 May 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.

6/10 Okay

Twila

Travelled with partner
Liked: Cleanliness
Property very noisy. We reserved a queen bed and got a double. No a/c and the fan in the room didn’t work. Ask for a replacement and was told there wasn’t any available. Second night got a replacement fan but it wasn’t effective in cooling the room. Bed was uncomfortable
Stayed 2 nights in May 2024
Response from Arjun on 13 May 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.

6/10 Okay

Hank

Liked: Cleanliness, staff & service
The room could use an upgrade or reno. Not the most comfortable room I have been in. Well priced however. Parking was excellent. The elevator was very slow (took forever to arrive). I didn't like the only window looking out onto the walkway. I felt I was on display if I opened the blinds.
Stayed 2 nights in May 2024
Response from Arjun on 13 May 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Amenities
Clean and reasonable prices we would say again for sure
Stayed 2 nights in May 2024
Response from Arjun on 15 May 2024
Thank you for your kind words.

10/10 Excellent

Eskander

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Arjun on 13 May 2024
Thank you for your review.

8/10 Good

Melissa, calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love the layout of the room. Very convenient place to stay after a long hours of drive before heading home. We went there to celebrate as well our 10th year anniversary. A little bit disappointed when I told the hotel few days before we check in that we are celebrating our anniversary and they said "will do our best to make your stay extra especial" but seems liked an ordinary stay. But overall it was a good stay.
Stayed 1 night in May 2024
Response from Arjun on 15 May 2024
Thank you for your review. I am sorry we missed the opportunity to make the occasion that more special but we are happy you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Room was upgrades and clean
Stayed 1 night in May 2024
Response from Arjun on 13 May 2024
Thank you for your kind words.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff ! They are so friendly ! Very accommodating and helpful.
Stayed 1 night in May 2024
Response from Arjun on 9 May 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again for sure. The hot pool makes it. The staff were also super friendly. Rooms were kind of small but not a deal breaker at all. Beds were comfy! Tvs could use an upgrade but they do the trick! Thanks for a great experience!
Stayed 2 nights in May 2024
Response from Arjun on 9 May 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cave inspire hotpool Room that we stayed doesnt have air conditioning it was warm
Stayed 1 night in May 2024
Response from Arjun on 8 May 2024
Thank you for your review.

10/10 Excellent

Leah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very unique hot tub.
Stayed 1 night in May 2024
Response from Arjun on 8 May 2024
Thank you for your kind words.

6/10 Okay

Allan

Travelled with group
Mediocre at best. Small rooms poor value lack of amenities
Stayed 2 nights in May 2024
Response from Arjun on 13 May 2024
Thank you for your review. I am sorry for the issues you had with your stay and would encourage you to contact the hotel directly so we can get some more details.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a 1 bedroom suite. Room was comfortable and clean. Balcony facing the mountain was nice. The hot pool was lovely. Underground parking available but not a lot of spaces available.
Stayed 2 nights in May 2024
Response from Arjun on 6 May 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Poor

Jacob

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Arjun on 6 May 2024
Thank you for your review. I am sorry you did not enjoy your stay and would encourage you to contact the hotel directly so we can get more information.

10/10 Excellent

Queenie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Arjun on 6 May 2024
Thank you for your review.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hot tub. Walkable to dining and shopping
Stayed 1 night in May 2024
Response from Arjun on 6 May 2024
Thank you for your kind words.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arjun on 6 May 2024
Thank you for your review.

6/10 Okay

Shannon, Whitecourt

Travelled with group
Very noisy
Stayed 1 night in Apr 2024
Response from Arjun on 3 May 2024
Thank you for your review. I am sorry for the issues you had during your stay and would encourage you to contact the hotel directly so we can get some more information.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on 3 May 2024
Thank you for your review.

10/10 Excellent

Sabrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Apr 2024
Response from Arjun on 1 May 2024
Thank you for your review.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel great location
Stayed 1 night in Apr 2024
Response from Arjun on 1 May 2024
Thank you for your kind words.

10/10 Excellent

Justine Lee

Liked: Cleanliness, staff & service, property conditions & facilities
I love their hot springs. Very homey feel
Stayed 2 nights in Apr 2024
Response from Arjun on 30 Apr 2024
Thank you for your kind words.

10/10 Excellent

Austin

Stayed 1 night in Apr 2024
Response from Arjun on 21 May 2024
Thank you for your review.

10/10 Excellent

Daylene

Stayed 1 night in Apr 2024
Response from Arjun on 21 May 2024
Thank you for your review.

10/10 Excellent

Tatam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arjun on 30 Apr 2024
Thank you for your review.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay.
Stayed 1 night in Apr 2024
Response from Arjun on 29 Apr 2024
Thank you for your review.

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on 30 Apr 2024
Thank you for your review.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Arjun on 30 Apr 2024
Thank you for your review.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and close to downtown but not too close. Walkable though. Enjoyed our stay for sure.
Stayed 3 nights in Apr 2024
Response from Arjun on 29 Apr 2024
Thank you for your kind words.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with this property. Very cute rooms.
Stayed 1 night in Apr 2024
Response from Arjun on 29 Apr 2024
Thank you for your review.

8/10 Good

Janice

Stayed 1 night in Apr 2024
Response from Arjun on 21 May 2024
Thank you for your review.

6/10 Okay

Karie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arjun on 29 Apr 2024
Thank you for your review.

10/10 Excellent

Wade

Stayed 1 night in Apr 2024
Response from Arjun on 17 May 2024
Thank you for your review.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay, close to amenities but slightly disappointed rooms don’t have fridges in them
Stayed 2 nights in Apr 2024
Response from Arjun on 29 Apr 2024
Thank you for your review. I can let you know we are planning to add fridges to all our rooms in the hotel renovation in the near future.

10/10 Excellent

anthony, Lethbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was incredible
Stayed 1 night in Apr 2024
Response from Arjun on 26 Apr 2024
Thank you for your review.