Terrace/patio

Reviews of Travelodge Sukhumvit 11

4 out of 5
Travelodge Sukhumvit 11
30/9-10 Soi Sukhumvit 11 (Chaiyos), Klongtoey-Nua, Wattana, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 548 out of 1008 reviews" "
Rating 8 - Good. 365 out of 1008 reviews" "
Rating 6 - Okay. 63 out of 1008 reviews" "
Rating 4 - Poor. 24 out of 1008 reviews" "
Rating 2 - Terrible. 8 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Otto

Liked: Cleanliness, staff & service, amenities
Affordable, in a convenient local.
Stayed 1 night in Apr 2024

8/10 Good

Berlian

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 1 May 2024
Dear Valued Guest,Thank you for taking the time to vote for your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcoming you back to us in the hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Sheikh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed
Stayed 5 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 1 May 2024
Dear Valued Guest,Thank you for your glowing feedback. We are thrilled to hear that you were very impressed with your experience during your stay at our hotel.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's truly rewarding to know that we succeeded in making your stay remarkable.We look forward to the pleasure of welcoming you back for another impressive stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Eybar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 29 Apr 2024
Dear Valued Guest,Thank you for taking the time to vote for your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcoming you back to us in the hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 29 Apr 2024
Dear Richard,Thank you for addressing your most positive impressions following your stay at Travelodge Sukhumvit 11. Your comments mean the world to us, and we were all delighted to hear that you enjoyed. It is through feedback such as yours that assists our team to monitor and fine-tune our facility and service experiences.We are excited at the thought of your next stay with us and are looking forward to pampering you on your potential future visit.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of all the action while super quiet. Plenty of restaurant options and easy transportation (Grab, Skytrain, taxi's, etc.). Not a lot of lounge chairs by the pool so make your move fast if you want to hang by the pool. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 24 Apr 2024
Dear Bart,Thank you for sharing your positive experience from your recent stay at Travelodge Sukhumvit11. We are thrilled to hear that you enjoyed our central location, which provided easy access to various dining options and convenient transportation options such as Grab, Skytrain, and taxis.We appreciate your feedback about the tranquility of our property despite being in the midst of all the action. It's delightful to know that you found our location both vibrant and peaceful.Regarding the pool area, we apologize for any inconvenience caused by the limited number of lounge chairs. We will take your feedback into consideration as we continue to improve our facilities to better accommodate our guests' needs.We are delighted that you would choose to stay with us again and look forward to welcoming you back for another enjoyable experience with us.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 20 Apr 2024
Dear Valued Guest,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome
Stayed 4 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 20 Apr 2024
Dear Valued Guest,We are extremely privileged to hear that you love our service and the team made your stay with us such an enjoyment. Many thanks for taking the time to leave this great feedback.Our staffs take pride in everything they do to ensure that our guests feel at home and to make their stay one that is memorable and it gives us great pleasure to read that we succeeded. We will pass your kind words to my great team here.We do hope that we have the pleasure of welcoming you back to the hotel very soon again.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

NICHOLAS, Appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel a amazing from the rooftop pool to the staff lots of options for food within walking distance nice smoke shop right across the street “cheapest one I found” the lodge is great for breakfast for 250 baht it’s a deal the breakfast is a mixture of things from toast to chocolate croissants to fresh fruit you also have rice and noodle options. The staff were extremely friendly and always say hello all in all this is a very touristy spot there’s a mall near by 20 min walk give or take all in all amazing hotel
Stayed 8 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 20 Apr 2024
Dear Valued Guest,Thank you for choosing the Travelodge Sukhumvit 11 as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.We are pleased to learn that you enjoyed our rooftop bar, variety of breakfast, friendly staff, and thank you very much for sharing such gracious comments; it gives us energy to continue the excellent service. Your comments have been shared with the relevant department heads and team members concerned. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided.Again, thank you for sharing your experience. The team and I look forward to having you back again in a not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for first timers
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 18 Apr 2024
Dear Valued Guest,Thank you for staying with us and for your positive feedback.We are thrilled to hear that you found our hotel to be a great place for first-time visitors. Providing a comfortable and welcoming experience for all our guests, especially those new to the area, is something we take pride in.We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Edwin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
At the end of the lane yet within walking distance. Friendly staff and good breakfast buffet.
Stayed 4 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 14 Apr 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your positive feedback.We are delighted to hear that you enjoyed our convenient location, friendly staff, and delicious breakfast buffet. Providing a comfortable and enjoyable experience for our guests is our priority, and we are thrilled that we met your expectations.We look forward to welcoming you back for another great stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice bars and restaurants in walking distance. It is also in a good location to easily access the transport to get to the malls and other places, the walk would take around 10 mins to the nearest metro station. The hotels food and cocktails are lovely. Breakfast has a fair amount to chose from. The beds are very comfy and the rooms are really clean. The downfall is the limited sunbeds around the pool, it can be hard to get one. There is also a build up of moss around the edges of the pool, however, in the evening you have lovely views.I would stay here again due to the location and reasonable price.
Stayed 1 night in Apr 2024
Response from Papharat Ngamlertsirichai on 13 Apr 2024
Dear Valued Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed our excellent location, with convenient access to transportation, nearby bars and restaurants, and attractions such as malls. We are glad that you found our hotel's food and cocktails delightful, and that our breakfast offerings met your expectations.We apologize for any inconvenience regarding the limited sunbeds around the pool and the build-up of moss. Your comments are noted, and we will address these issues promptly to enhance the overall experience for our guests.We are delighted that you found our beds comfortable, rooms clean, and enjoyed the evening views. Your loyalty and positive feedback mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well maintained building and walking distance to night life
Stayed 3 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 13 Apr 2024
Dear Valued Guest,Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our modern, well-maintained building and appreciated its proximity to the nightlife attractions within walking distance.Providing a comfortable and convenient experience for our guests is our top priority, and we are delighted that you had a positive impression during your time with us.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Thomas, Koror

Liked: Cleanliness, staff & service, amenities
Good value for money
Stayed 4 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 12 Apr 2024
Dear Thomas,Thank you for choosing to stay with us and for your positive feedback regarding our hotel's value.We are delighted to hear that you found our hotel to be a good value for money, as we strive to offer competitive pricing while maintaining high-quality services and amenities for our guests.We look forward to welcoming you back for another great stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 9 Apr 2024
Dear Valued Guest,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 5 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Caroline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but clean with helpful staff. Limited, uninteresting breakfast. Nice pool area.
Stayed 2 nights in Apr 2024
Response from Papharat Ngamlertsirichai on 5 Apr 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We appreciate your input and are glad to hear that you found our hotel to be basic but clean, with helpful staff and a nice pool area.We apologize for any disappointment caused by the limited and uninteresting breakfast options. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our offerings for our guests' satisfaction.We're pleased that you enjoyed our clean facilities, helpful staff, and the pleasant pool area. If there's anything else we can do to enhance your experience or if you have any specific preferences, please feel free to let us know.Thank you for your patronage, and we hope to have the opportunity to welcome you back for another stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed are , great location and Close to transport options. The room had everything we needed , the bed was really comfortable and love they give you two pillows each . (It’s the little things 👍)
Stayed 2 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 3 Apr 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your positive feedback about your experience. We are delighted to hear that you enjoyed your stay and that our hotel met your expectations in terms of location, amenities, and comfort.We take pride in offering a great location with easy access to transportation options, and we're glad that this added value to your stay. It's also wonderful to know that you found your room equipped with everything you needed and that you appreciated the comfortable bed and extra pillows.We believe that it's the little things that make a big difference, and we're pleased that you noticed and enjoyed these details during your stay.If there's anything else we can do to make your future stays even more enjoyable or if you have any specific preferences, please feel free to let us know. We value your feedback and look forward to welcoming you back for another great stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 6 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 31 Mar 2024
Dear Valued Guest,Thank you very much for considering us one of the hotels in Bangkok and making us one of your preferred accommodation.We are so thrilled to read that you had a pleasant stay with us and we are very delighted to learn that you like our convenient location. Please ensure that your kind words would be passed on to the all staff and that their service is duly recognized.We will indeed have the pleasure of welcoming you back in the near future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Papharat Ngamlertsirichai on 31 Mar 2024
Dear Valued Guest,Thank you for taking the time to vote for your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcoming you back to us in the hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 26 Mar 2024
Dear Valued Guest,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Michael, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a simple and reasonably priced hotel in Bangkok on a quiet street in the heart of the tourist area. There are several eating options just around the corner and several convenience stores right next door. Rooms are large and clean. Very pleased with this hotel for a cost of $60.
Stayed 3 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 21 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and were satisfied with our facilities and services.Your kind words about our quiet location, spacious and clean rooms, as well as the nearby dining options and convenience stores, mean a lot to us. We strive to provide a comfortable and convenient stay for our guests, and we are thrilled that we met your expectations during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for an amazing price!! It has so many amenities like beautiful pool with city view, small bar that has excellent happy hour. Small but functional gym. The room was very nice and spacious. My only complaint is poor lighting in the room and no outlet near a mirror so trying to dry or style your hair is difficult. Wonderful long mirror in the hall but hardly any light. I would definitely stay again as it was a great deal. Our room had a feee breakfast as well. Definitely big variety of food. Location was good.
Response from Papharat Ngamlertsirichai on 12 Mar 2024
Dear Kathy,Thank you for your detailed feedback! We're delighted to hear that you had an excellent experience with us and appreciated our amenities, including the beautiful pool with city views, the small but functional gym, and the excellent happy hour at the bar.We apologize for any inconvenience caused by the poor lighting in the room and the lack of outlets near a mirror. Your feedback is valuable to us, and we'll definitely look into improving these aspects to enhance the guest experience.It's fantastic to know that you enjoyed the spacious room, the variety of food at breakfast, and the overall value for money. We're glad you found our location convenient as well.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another great stay. Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Papharat Ngamlertsirichai on 10 Mar 2024
Dear James,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 5 Mar 2024
Dear Melissa,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

6/10 Okay

Donald

You know it is not a bad place, internet was so slow at times,breakfast was ok only,i think at 75 us dollar's a nite it is over priced. Thats just the truth. At 50 this would be a great place.
Stayed 2 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 4 Mar 2024
Dear Donald,I am writing to thank you for taking the time to give feedback about your recent experience at Travelodge Sukhumvit 11. Your observations are extremely valuable to us, as we strive to improve each guest stay. I would like to apologize for the issues you experienced with quality of breakfast. In addition to my sincere apology, you have my assurance that our staffs have been briefed at length on this matter to make sure we uphold with consistency the standards and do not let something like this happen again.Whilst I understand your feeling of let down, I also hope that you will accept this note as a genuine apology for falling short of delivering a true Travelodge experience on this occasion. I hope you will give us another opportunity to welcome you back again.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything short walk to bud staff is amazing and helpful
Stayed 3 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 1 Mar 2024
Dear Robert,Thank you for your glowing review of your recent stay with us. We are thrilled to hear that you found our hotel to be conveniently located near everything you needed, and that our dedicated staff made your stay exceptional with their amazing and helpful service.Ensuring that our guests have a seamless and enjoyable experience is our utmost priority, and we are delighted that we could exceed your expectations.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.Warm regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Alyssa

Stayed 4 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 29 Feb 2024
Dear Alyssa,Thank you for taking the time to vote for your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcoming you back to us in the hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Marty, salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent very friendly and accommodating!!!
Stayed 10 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 25 Feb 2024
Dear Marty,We are extremely privileged to hear that you love our service and the team made your stay with us such an enjoyment. Many thanks for taking the time to leave this great feedback.Our staffs take pride in everything they do to ensure that our guests feel at home and to make their stay one that is memorable and it gives us great pleasure to read that we succeeded. We will pass your kind words to my great team here.We do hope that we have the pleasure of welcoming you back to the hotel very soon again.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 22 Feb 2024
Dear Elaine,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Robert, Lethbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 15 Feb 2024
Dear Robert,We are extremely privileged to hear that you love our service and the team made your stay with us such an enjoyment. Many thanks for taking the time to leave this great feedback.Our staffs take pride in everything they do to ensure that our guests feel at home and to make their stay one that is memorable and it gives us great pleasure to read that we succeeded. We will pass your kind words to my great team here.We do hope that we have the pleasure of welcoming you back to the hotel very soon again.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Hong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 15 Feb 2024
Dear Hong,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Teck Hock Samuel

Stayed 3 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 21 Mar 2024
Dear Valued Guest,Thank you for taking the time to review your recent stay with us here at Travelodge Sukhumvit 11.We strive to provide exceptional customer service to all our guests, and your kind comments have been passed on to the team to recognize their efforts.We look forward to welcoming you back to us in the hopefully not too distant future.Best regards, Ms. Papharat Ngamlertsirichai Front Office Manager

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here, friendly staff and great food!
Stayed 2 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 15 Feb 2024
Dear Rachel,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel.Providing friendly service and great food are top priorities for us, and we're glad that we succeeded in meeting your expectations in both aspects.We look forward to welcoming you back for another wonderful stay in the future!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

steven

Stayed 6 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 21 Mar 2024
Dear Valued Guest,Thank you for taking the time to review your recent stay with us here at Travelodge Sukhumvit 11.We strive to provide exceptional customer service to all our guests, and your kind comments have been passed on to the team to recognize their efforts.We look forward to welcoming you back to us in the hopefully not too distant future.Best regards, Ms. Papharat Ngamlertsirichai Front Office Manager

8/10 Good

Cinthida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Papharat Ngamlertsirichai on 13 Feb 2024
Dear Cinthida,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

2/10 Terrible

stefan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel informed me on arrival that the next day there would be No hot water for 10 hours, this is completely unacceptable when the hotel has my contact details and made no attempt to contact me, I will be seeking full reimbursement, please re consider having this hotel on your website in light of this poor treatment of guests
Response from Papharat Ngamlertsirichai on 13 Feb 2024
Dear Stefan,I'm truly sorry to hear about the inconvenience you experienced during your stay regarding the lack of hot water. This situation is indeed unacceptable, and I understand your frustration.We take our guests' comfort and satisfaction very seriously, and it's disappointing to hear that we fell short in this regard. I apologize for any oversight on our part in failing to inform you about the scheduled maintenance and for any inconvenience it caused you.We appreciate your feedback and will take this opportunity to review our communication processes to ensure that guests are notified promptly of any disruptions to their stay.Please rest assured that we value your patronage, and your satisfaction is of utmost importance to us. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 6 Feb 2024
Dear Valued Guest,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop pool,free breakfast
Stayed 4 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 3 Feb 2024
Dear Alan,We are extremely privileged to hear that you love our rooftop swimming pool, and breakfast. Many thanks for taking the time to leave this great feedback.We take pride in everything we do to ensure that our guests feel at home and to make their stay one that is memorable and it gives us great pleasure to read that we succeeded. We will pass your kind words to entire team. We do hope that we have the pleasure of welcoming you back to the hotel very soon again.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean room's fresh linen and they now have an app so you can choose what time your room will be cleaned 👌
Stayed 7 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 1 Feb 2024
Dear Stuart,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you appreciate the cleanliness of our rooms and the addition of an app to choose your preferred room cleaning time. Your comfort and convenience are our top priorities.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and look forward to the possibility of serving you again.Thank you for choosing Travelodge Sukhumvit11. We appreciate your continued patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to restaurant and bars. Very friendly staff
Stayed 3 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 31 Jan 2024
Dear Gillian,Thank you for your positive feedback! We're delighted to hear that you found our hotel to have a perfect location, especially in close proximity to restaurants and bars. We're also pleased to know that our staff provided a very friendly service during your stay.If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and hope to have the pleasure of welcoming you back for another stay.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

6/10 Okay

Rodolfo

Needs more English speaking personnel that can communicate foreigners. Thanks
Stayed 5 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 31 Jan 2024
Dear Rodolfo,Thank you for bringing this matter to our attention. We sincerely apologize for any challenges you faced with communication due to a lack of English-speaking personnel.Providing effective communication is a priority for us, and we regret any inconvenience you experienced. Your feedback is valuable, and we will address this internally to ensure that we have a team that can effectively communicate with our international guests.If there's anything specific you would like to discuss further or if there's anything we can do to address your concerns, please feel free to contact our guest services directly. We value your feedback and hope to have the opportunity to make improvements during your future visits.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and transportation when needed was excellent
Stayed 2 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 31 Jan 2024
Dear David M,Thank you for your positive feedback! We're delighted to hear that you enjoyed our excellent breakfast and transportation services during your stay.If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and hope to have the pleasure of welcoming you back for another stay.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Great Hotel in Prime Sukhumvit
I loved this hotel, right in the heart of Sukhumvit with many restaurants and bars surrounding with easy access to the BTS. My room was clean, spacious and comfortable. I was in the rear building so my room was quiet and private despite the hustle and bustle of the street nearby. The rooftop pool, bar and fitness center were small, but had everything you needed. The staff was very friendly and helpful and I loved being able to communicate via the Travelodge app.
Stayed 8 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 25 Jan 2024
Dear Elizabeth,Thank you for sharing your positive experience with us. We're thrilled to hear that you loved our hotel, especially its central location in the heart of Sukhumvit with easy access to restaurants, bars, and the BTS.It's great that your room was clean, spacious, and comfortable, providing a quiet and private retreat despite the lively surroundings. We're pleased to know that you enjoyed the rooftop pool, bar, and fitness center.We appreciate your kind words about our friendly and helpful staff and are glad that the Handigo app facilitated seamless communication for you.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and look forward to the opportunity to host you again in the future.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

8/10 Good

Hong

I like breakfast in the morning and good service
Stayed 3 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 25 Jan 2024
Dear Hong,Thank you for sharing your preferences! We're delighted to hear that you enjoy breakfast in the morning and appreciate good service. Ensuring a positive dining experience and excellent service are top priorities for us.If there are any specific details you particularly enjoy about the breakfast or if you have any suggestions to enhance the service further, please feel free to share them with us. Your feedback is valuable as we strive to make each stay memorable for our guests.Thank you for choosing Travelodge Sukhunvit11. We look forward to continuing to provide you with delightful breakfasts and excellent service.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Richard Howard, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really in a great spot. Just around the corner of Soi 11, but just far away enough from the street noise. You have multiple dining options on the Soi and the hotel's own restaurant is pretty good too. You can arrange trips/tours via the hotel's inhouse trip desk. The BTS Sky Train is right down the street, so you can catch the airport express, transfer to the sky train and get to and from the hotel way faster and cheaper than a taxi.
Stayed 14 nights in Dec 2023
Response from Papharat Ngamlertsirichai on 25 Jan 2024
Dear Richard Howard,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be in a great spot, conveniently located just around the corner of Soi 11 with multiple dining options. It's great to know that you enjoyed the hotel's restaurant and the convenience of arranging trips through the in-house trip desk.We appreciate your insight into the accessibility of the BTS Sky Train, and we're glad it added to the efficiency of your travels.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and look forward to the opportunity to host you again in the future.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Travelodge 11
It was our first stay in Bangkok and we are satisfied with this hotel. The location is on a busy and crowded street but walking distance to the BTS. Rooms were small but comfortable, pool on the roof is a plus and breakfast was good too. Nothing bad to stay for the price. It can get noisy at night because of a club nearby but it didn’t affect us. :)
Stayed 4 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 25 Jan 2024
Dear Gabrielle,Thank you for choosing our hotel for your first stay in Bangkok, and for taking the time to share your feedback. We're pleased to hear that you had a satisfying experience.It's great to know that despite the busy and crowded street, the hotel's location within walking distance to the BTS was convenient for you. We're glad you found the rooms comfortable, enjoyed the rooftop pool, and had a positive experience with the breakfast.We appreciate your understanding regarding potential noise at night, and we're delighted it didn't impact your stay.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share them with us. We value your feedback and hope to have the pleasure of welcoming you back on your future visits to Bangkok.Thank you for choosing Travelodge Sukhumvit11. We appreciate your patronage!Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

heeman

Stayed 5 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 13 Feb 2024
Dear Heeman,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

4/10 Poor

YING LAM MIKI

Stayed 4 nights in Jan 2024
Response from Papharat Ngamlertsirichai on 25 Jan 2024
Dear Ying Lam Miki,Thank you for your kind response. I appreciate the effort of your team in providing exceptional customer service during my recent stay at Travelodge Sukhumvit 11.I'm glad to know that my positive comments have been shared with the team, and I believe they deserve the recognition for their hard work.I look forward to the pleasure of returning to Travelodge Sukhumvit 11 in the not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Papharat Ngamlertsirichai on 19 Jan 2024
Dear Ian,Thank you for taking the time to voting your review of your recent stay with us here at Travelodge Sukhumvit 11. We strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We do look forward to having the pleasure of welcome you back with us in hopefully not too distant future.Best regards,Ms. Papharat NgamlertsirichaiFront Office Manager