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Reviews of Hotel Elegant Lux

4 out of 5
Hotel Elegant Lux
3, Polezhan St, Bansko

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 37 reviews" "
Rating 8 - Good. 14 out of 37 reviews" "
Rating 6 - Okay. 3 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Boyan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was quite nice
We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again!
Stayed 4 nights in Feb 2023

10/10 Excellent

ziv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך.
Stayed 5 nights in Jan 2023

2/10 Terrible

Agron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agron
The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel
Stayed 3 nights in Dec 2022

8/10 Good

Domenico

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cheap
The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
Stayed 4 nights in Jan 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap not cheerful
I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. friendly hotel. Close to the ski slopes and near the town.
Stayed 4 nights in Feb 2020

10/10 Excellent

Viktor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko at its best!
We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
Stayed 5 nights in Apr 2019

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
Stayed 5 nights in Feb 2019

10/10 Excellent

Tom Yaakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..very good service. מדהים עבור שומרי שבתות ומסורת
Stayed 8 nights in Feb 2019

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun vacation
We were few friends that came for a ski vacation. The hotel was perfect for us, the location, the room, it was comfort and clean and we had a great time
Stayed 6 nights in Dec 2018

10/10 Excellent

shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

malcolm, Durham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't really fault it
Very very good hotel at the price point, can't fault it. Close to ski lift/ gondola station and a few minutes walk into town. Only negative was that the lighting in my bathroom was a little dim for my taste but then I find that of 99.9% of hotels I stay in. The staff were excellent and the inclusive breakfast just fine. Recommended.
Stayed 2 nights in Aug 2018

10/10 Excellent

Elaine, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. The friendly, helpful staff did everything to make our stay comfortable and I'd return in the future.
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Simple
Simple Hotel. Room was not clean or cleaned during our stay. Nice pool and Jacuzzi. Good Location- 3 min from center. Good Breakfast. Overall we had a good stay. Value for money.
Stayed 3 nights in Mar 2018

8/10 Good

Petrunka

Liked: Cleanliness, staff & service
Good Hotel Overall.
Great location. Good amenities. The swimming pool area needs a bit of renovation. The hot tub needs to be cleaner. The food was ok. Everything else was amazing. The staff is incredible and very very helpful. The apartments are in good condition. Good value for money.
Stayed 5 nights in Feb 2018

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place to stay. The rooms can be weird divided. The staff is very helpfull and service where they can. Breakfast is good but a weird setup, so when larger groups, more then 5 are at the buffet, its to crowded to take things
Stayed 2 nights in Dec 2023

6/10 Okay

Georgios

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
It could have been better
The rooms were not heated and there was no hot water, we had to complain a few times to get them fixed. Sauna and hammam were off and we had to wait to get them on. The staff was helpful though and its location is good.
Stayed 4 nights in Dec 2022

10/10 Excellent

Gianni

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Warm and frindely people, structure near the gondola and the main street
Stayed 5 nights in Dec 2021

6/10 Okay

Andrei

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice, but no more!
Very kind staff. Very cleen place. We booked H. B. The food was cold most of the time because there are not have any keepink warm appliace, but teasty. The maintanance of the room was not good. Light bulbs was not replaced and soap dispensers in bath rooms dosen't works. There is no vitrualy spa on the place.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sehr nettes Personal. Abgenutzte, altmodische Einrichtung. Restaurant im Keller, ohne Tageslicht, das Essen schlecht. Kleiner, netter Spabereich.
Stayed 7 nights in Mar 2019

8/10 Good

Per, Norrköping, Sweden.

Liked: Staff & service, room comfort
Great value for the money.
Nice hotel with friendly and helpful staff but breakfast and room cleaning needs improvement.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service
OVERALL GOOD
PRETTY GOOD LOCATION NEAR THE CENTER. WALKING DISTANCE TO GONDOLA. FOOD VERY AVARAGE, NEED UPGRADE.
Stayed 3 nights in Dec 2018

10/10 Excellent

simion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympa, bien situé
First time in Elegant Lux, ended there because my usual place was full. I was happy to find Boris serving breakfast, whom I had known as lifeduty at Winslow Spa, always kind and speaking good french. Service is good, kind staff, always willing to help. Breakfast was good and susbstantial (eggs, bulgarian charcuterie, cakes, fruits, etc). Good spa : pool, jacuzi, 2 saunas and a steambath (however often off). Close to main street, shops and restaurants. Gondola is 7 to 8 minute walk but they have a shuttle service every 15 minutes
Stayed 7 nights in Feb 2018

8/10 Good

ENE

Disliked: Property conditions & facilities, room comfort
Hotellil on ametlikult omistatud 3 tärni reklaamitud 4 asemel. 3 tärni kohta toit enam-vähem,kuid 4 tärni hotelli kohta veidi nigel.Toit külm kogu ööbitud aja jooksul. Restorani teenindaval personalil puudub teenindustööks vajalik koolitus täielikult.Kiidan suusalaenutuse härrat meeldiva suhtluse ja abivalmiduse eest!Toateenindus väga puudulik. Tualtte pole võimalik suure müra tõttu normaalselt kasutada.Mullivanni ja kraanikausi vee äravoolud umbes.Käterätte vahetati ühel korral osaliselt 5 päeva jooksul.
Stayed 5 nights in Feb 2018

10/10 Excellent

Baris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
konumu çok iyiydi,gondola ve merkeze yakın. havuzu küçük ama sıcaktı, çocuğumuz mutlu oldu. yemekler orta-iyi güzellikte ama akşam yemeğinde içecekler ücretliydi. oda temiz ve kullanışlıydı. personel ilgiliydi. wifi internet hızı iyiydi.
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Oxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отдых!
В общем впечатления неплохие. В очень плохом состоянии территория при входе в отель. Дороги нет вообще. Есть некоторые огрехи в обслуживании, в СПА сауны практически не нагреваются. В джакузи не работает часть форсунок. На завтраках бывали проблемы с посудой. Выбор еды и напитков небольшой. В целом отдых понравился, остановилась бы в этом отеле ещё раз.
Stayed 10 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Χριστούγεννα 2017 στο Μπάνσκο
Η εμπειρία μας αναφορικά με το ξενοδοχεία ήταν σχετικά καλή. Το προσωπικό, με λίγες εξαιρέσεις, ήταν αρκετά εξυπηρετικό. Οι εγκαταστάσεις του ξενοδοχείου είναι παλιές, το τηλέφωνο στο δωμάτιο δεν λειτουργούσε, ενώ στα μπάνια παρουσιάστηκαν διαρροές νερού. Οι 3 τηλεοράσεις στο δωμάτιο-διαμέρισμα ήταν επίπεδες, αλλά παλιάς τεχνολογίας, μόνο 1 δεχόταν USB, το Wi-Fi δεν είχε καλή σύνδεση και ο καναπές-κρεβάτι δεν ήταν βολικός. Καθότι βρισκόμασταν στον ψηλότερο όροφο, μεγάλο μέρος του διαμερίσματος (120 τμ) ήταν δύσκολα προσβάσιμο, λόγω της κλίσης της οροφής. Αναφορικά με το Spa, η πισίνα ήταν μικρή (30 τμ) και ρηχή (1 μ), αλλά είχε ιαματικό νερό, το υδρομασάζ δεν λειτουργούσε όπως έπρεπε, ενώ υπήρχε θέμα με τη χρήση του ατμόλουτρου. Το φαγητό (πρωινό και δείπνο) ήταν επαρκές, αλλά χωρίς φαντασία. Αρνητική εντύπωση προξένησε η μη διάθεση του ψύκτη νερού κατά το δείπνο. Επίσης το Ski-Bus προς και από την γόνδολα σταματούσε στις 17:00, ενώ το χιονοδρομικό συνέχιζε να λειτουργεί μέχρι αρκετά αργότερα. Σε γενικές γραμμές, ως οικογένεια διατηρούμε ουδέτερη στάση αναφορικά με το Elegant Lux, και οι πιθανότητες να το ξαναεπιλέξουμε είναι χαμηλές.
Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Yulia, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рекомендую этот отель
Останавливаемся в этом отеле уже не первый раз. Тёплый приём, всегда кто-то есть на рецепции и в баре, персонал очень доброжелательный. Говорят по русски. Хозяева отеля очень милые, дружелюбные и гостеприимные люди, было очень приятно отужинать в их компании. Очень удобные номера для семьи с ребёнком - есть гостиная с диваном, в которой также стоит комфортная односпальная кровать - и отдельная спальня для взрослых. Просторный санузел с хорошей душевой кабиной. Есть бассейн, который наполняют минеральной водой, привезённой с гор, сауна, ванна джакузи. После бассейна можно выйти на террасу и выпить кофе, отдохнуть на лежаках.