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Kempinski Hotel Grand Arena

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Luxury
5.0 star property
9.4

Exceptional

Alpine elegance with breathtaking mountain views

Perched right on the ski slopes, this hotel offers breathtaking mountain views and a serene alpine atmosphere. Indulge in a Thai aromatherapy massage, savour a vegetarian feast, and rejuvenate in the excellent wellness facilities.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is €151
includes taxes & fees
27 Sept - 28 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe room Mountain view Twin

A hotel room with two beds, a chair, a small table, a lamp, and a view of the outdoors.

Deluxe room Mountain view Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room with Town View Twin

A hotel room with two beds, a chair, a small table, a lamp, and a view of the outdoors.

Deluxe Room with Town View Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Mountain View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Mountain View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Superior Room, 2 Single Beds, Mountain View

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a lamp, a window, and a skylight.

Suite, 1 King Bed, City View

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, City View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Standard Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with two beds, a wooden headboard, a nightstand, a lamp, a vase with flowers, and a view of the outdoors.

Standard Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Mountain View

A hotel room with a wooden headboard, a large bed, a wooden nightstand with a vase of flowers, a wooden bench, a table with fruit, and a view of mountains through the window.

Executive Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Studio, 1 King Bed, Mountain View

A hotel room with a large bed, a small table, two chairs, a sofa, a window with a view, and a skylight above the bed.

Junior Studio, 1 King Bed, Mountain View

  • Mountain view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in Bansko, Kempinski Hotel Grand Arena is in the entertainment district and in the mountains. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and the area's natural beauty can be seen at Vihren and Banski Dren. Take in the nearby slopes with snowboarding and skiing lessons, or try out other outdoor activities such as ice skating and snowshoeing. Visit our Bansko travel guide
Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    1 min walk - 0.0 km
  • Bansko Gondola Lift
    5 min walk - 0.5 km
  • Vihren
    7 min walk - 0.6 km
  • Paisii Hilendarski Historical Center
    17 min walk - 1.4 km
  • Holy Trinity Church
    2 min drive - 1.9 km

Getting around

  • Sofia (SOF)
    145 min drive

Restaurants

  • The House
    5 min walk
  • Ginger
    3 min walk
  • Five M
    12 min walk
  • Yonkata Tavern
    7 min walk
  • Ethno
    1 min walk

About this property

Kempinski Hotel Grand Arena

  • Luxury family-friendly hotel in a shopping district
  • Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and a ski shuttle. Treat yourself to a facial, a hot stone massage or a body treatment at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the health club, as well as activities, such as hiking/biking and archery. Free in-room WiFi is available to all guests, along with designer shops on-site and 2 coffee shops/cafes.
  • You'll also find perks such as:
    • A seasonal outdoor pool and an indoor pool, along with sunloungers and a lifeguard on site
    • Bike hire, an outdoor tennis court and valet parking (surcharge)
    • A round-trip airport shuttle (surcharge), babysitting (surcharge) and concierge services
    • A billiards/pool table, a front desk safe and coffee/tea in reception
  • Room features
  • All 123 rooms have comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries, deep-soaking baths and hairdryers
    • 27-inch LCD TVs with cable channels
    • Wardrobes/cupboards, balconies and childcare services

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Come Prima Restaurant
  • Gallery Restaurant
  • Sushi Bar and Teppanyaki

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,691 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Lifeguards
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-off cleaning fee of EUR 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self-parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The seasonal pool will be open from June to October
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Kempinski Hotel Grand Arena have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Kempinski Hotel Grand Arena?

As of 27 Aug 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 27 Sept 2026 start from €151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Grand Arena pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees.

How much is parking at Kempinski Hotel Grand Arena?

Self-parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Grand Arena?

Checkout is at noon.

Does Kempinski Hotel Grand Arena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies.

Where is Kempinski Hotel Grand Arena located?

Located in the mountains, this ski-in/ski-out hotel in Bansko is within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift, and is convenient for winter sports, such as skiing lessons and snowshoeing. Vihren and Museum of Otets Paisii Hilendarski are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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