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Reviews of Hostal Casa Grande

2.5 out of 5
Hostal Casa Grande
Street Marti #81, 24 de Febrero & Coliseo, Baracoa, Guantánamo

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

2.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don't come back late!
Second night we stayed we returned at 11.30 to find that we were locked out. We had been told to just ring the bell. We rang the bell and knocked on the door for 10 minutes. Eventually a neighbour we had woken up with our banging on the door came to investigate. He phoned the concierge. She heard the phone (not the bell ringing/nor the knocking!)and opened the door. Our guide quizzed her the next day, she had fallen asleep! We were the only gusts that night. Poor service.
Stayed 2 nights in Dec 2018
Response from Hostal Casa Grande on 27 Dec 2018
Dear Stephnen, thank you for your feedback, it is so important to improve our services. We are sorry for this issue and we are going to check this situation with the owners. We hope you enjoyed your stay in Cuba! Kind regards