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Reviews of Aparthotel Bertran

3 out of 5
Aparthotel Bertran
Calle Bertran 150, Barcelona

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 265 reviews" "
Rating 8 - Good. 126 out of 265 reviews" "
Rating 6 - Okay. 30 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 8 out of 265 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

RIONDA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is ideally located - ease of access and lots of stores and eateries nearby
Stayed 2 nights in Oct 2023
Response from Jose Carlos Oliveros on 22 Nov 2023
Thank you kindly Rionda for your review. It pleases us to know you found our staff amiable and helpful and that you liked the area in which we are located.Kind regards.

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
I picked the hotel because of its location (close to my son's university residence and the metro) and for its amenities - I had a kitchenette, which I loved. The room was large and the bed was comfortable. The customer service was really good, especially from Hugo.
Stayed 10 nights in Sep 2023
Response from Jose Carlos Oliveros on 22 Nov 2023
Thank you Todd for your kind review, it pleases us wholeheartedly to know you had such delightful stay. If you ever come back we will greet you eagerly.Salutations.

10/10 Excellent

Clarence

Stayed 1 night in Jul 2023
Response from Jose Carlos Oliveros on 8 Sept 2023
Muchas gracias por su visita y su puntuación sobre nuestro establecimientoEsperamos poder a volver a verlos pronto

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, amenities, property conditions & facilities
The staff in reception, very nice and gently. the apt clean and quiet. Because I am VIP Expedia, they gave me parking for my car. I loved this aparthotel
Stayed 3 nights in Jul 2023
Response from Jose Carlos Oliveros on 8 Sept 2023
Thank you very much for your visit and your wonderful comments about our facilities and the treatment received by the staff of our Aparthotel.

8/10 Good

Susana, Tucson

Liked: Cleanliness, property conditions & facilities
I was very excited about the aparthotel, but was rather disappointed about two things: in the first place, regarding the swimming pool, the photos provided in the listing are misleading, as there is a small square pool that is hardly meant for swimming but rather for simply dipping and I had other expectations. However, the sun deck is large and well accomodated. The room was adequate, the kitchen facility very basically equipped, and the furnishings clean but rather somber and old-fashioned. The person at the reception asked me why I had complained that I hadn’t received any VIP treatment, and said that was only for clients who had a car and needed parking as they would provide it for free. I had no need for a car as my son lives in Barcelona, so I am a rather unique client but could be a promising one as I travel frequently to visit. As for the price, undoubtedly that is a strong argument in favor of the place, although I don’t know if I would return on the next occasion….
Stayed 5 nights in Jun 2023
Response from Jose Carlos Oliveros on 20 Jun 2023
Dear Mrs. Tucson:First of all thank you for having decided to spend a few days in our Aparthotel, although we regret that you did not feel comfortable in some aspects. In principle I have to tell you that the photos are real but perhaps the angle from which they were taken gives the impression that it is larger.Regarding the kitchen utensils, they are the basic ones for cooking, although if you had asked for them, we could have satisfied your needs.Regarding the VIP client, you are right, maybe we could have offered you some detail that would have made you feel more comfortable.Please be assured that if you decide to stay another time we will take it into account.If you have any other questions, please do not hesitate to contact us again.

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Great location (close to subway stations) Very helpful staff (all of them) Very nice setup with kitchenette. Cleaning staff did an excellent job. Very good value. I would chose this hotel again.
Stayed 3 nights in May 2023
Response from Jose Carlos Oliveros on 19 Jun 2023
Thank you mr. Ian for your kind review, it pleases us wholeheartedly to know you had such delightful stay. If you ever come back we will greet you eagerly.Salutations.

8/10 Good

Phieu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So nice to have kitchen with all necessary utensils and dishes. Washroom is spotless. Close to Park Guell, we were able to walk to the park Bedroom sliding door to the balcony need larger blackout curtain for privacy. Overall it's a nice stay. Close to Park Guell, we was able to walk to the park.
Stayed 1 night in Jun 2023
Response from Jose Carlos Oliveros on 19 Jun 2023
Thank you very much for your kind review.It delights us to know you liked our kitchen and found the bathroom spotless.We will consider changing the curtains for some wider ones in order to upgrade the staying experience of our forthcoming guests so they feel more comfortable.Salutations.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very good 6 day stay. Staff very friendly and helpful. It's an aparthotel, so a mix between an apartment with some hotel facilities. Our room had in addition to the bathroom and bedroom a seating area with TV a small kitchen area with microwave and 2 ring hob, fridge and sink. Also a good size balcony. There is no bar and limited on site food options but close by there are supermarkets and a number of places to eat and drink also other shops so not a problem. A short walk to Ave. Tribidabo L7 or slightly further to Valcarca L3 transport hubs get you quickly into the centre of Barcelona and both hop on , hop off tourist buses have stops near L7 transport hub. Not in the the centre but good value for money and a good base to explore Barcelona.
Stayed 6 nights in May 2023
Response from Jose Carlos Oliveros on 19 Jun 2023
Thank you kindly David for your review. It pleases us to know you found our staff amiable and helpful and that you liked the area in which we are located.Kind regards.

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
The team members at Bertram Aparthotel were all super kind and gracious
Stayed 2 nights in Mar 2023

10/10 Excellent

zilvinas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location. Easy access to city center.
Stayed 2 nights in Mar 2023
Response from Jose Carlos Oliveros on 16 Mar 2023
Thank you very much for your visit and thank you also for your comments on the location of our aparthotel and its good communication with all parts of the city

10/10 Excellent

Ryan

Liked: Cleanliness, room comfort
Best ever
I love it here. It feels like home away from home. Will definitely continue to stay here on my future visits. Thank you so much
Stayed 3 nights in Nov 2022
Response from Jose Carlos Oliveros on 26 Dec 2022
Thank you very much Mr. Ryan for your visit and your wonderful assessment of the treatment received during your stay. Our goal is for our clients to feel as if they were in their own home

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from Jose Carlos Oliveros on 26 Dec 2022
Thank you for your nice visit

8/10 Good

Jose luis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022
Response from Jose Carlos Oliveros on 20 May 2022
Hola Jose Luis : Muchas gracias por su visita y su magnifica puntuación

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a balcony, made a huge difference!
Stayed 2 nights in Feb 2020
Response from Aparthotel Bertran on 11 Apr 2020
Thank you for taking the time to leave your comments. We are glad that you enjoyed your stay. Best regards

10/10 Excellent

Jaime, El Paso Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and very close to the train area and transportation
Stayed 2 nights in Oct 2019
Response from jose carlos on 31 Oct 2019
Thank you very much for your visit and your magnificent comments about our establishment We hope to see you again on another occasion

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from Aparthotel Bertrán on 12 Jul 2019
Thank you very much for your assessment, We hope you will stay in our aparthotel again. regards

4/10 Poor

Thilan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor heating and not suitable in winter
Blessy check in and receptionist was friendly and helpful. Room was big and spacious but very old, very poor heating and I’m sure the heating system is over 25 yrs old ( I think uses hot water to warm the rooms) that was really disappointing. Wifi was available but very slow. Worse wifi experience in all Spain. Located away from city but there is metro about 250m away. TV has got English Channels (need to change the language from the remote) and that was wonderful.
Stayed 3 nights in Apr 2019
Response from Jose Carlos Oliveros on 21 May 2019
First of all thank you for your visit to our establishment. We regret that you did not like the heating and that the wifi was very slow, but if we had communicated at the same time surely we could have solved it right there

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable, Friendly Establishment
This is not the most luxurious place, but clean, comfortable, very friendly service and a nice surrounding neighborhood.
Stayed 2 nights in Mar 2019
Response from Aparthotel Bertran on 18 Mar 2019
Thank you very much for taking the time to share your experience at our hotel. We are glad that you enjoyed your stay with us and we look forward to welcoming you again on your next visit to the city. Kind regards

10/10 Excellent

Song Ying

Besides location being little far away to city centre (nearest tourist hotspot being Park Güell - 15 minutes walking), it was a good hotel with spacious rooms, comfortable beds and nice kitchen. The staff was friendly and helpful too, with very good proficiency in English. Overall it was a nice experience and I love staying here.
Stayed 3 nights in Nov 2018
Response from Aparthotel Bertran on 8 Dec 2018
Dear guest, Thank you for taking the time to evaluate our hotel. Your comments help us improve every day to offer you a better service. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018

10/10 Excellent

AndyC, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Situated in a nice area of Barcelona, away from the main tourist areas, in a side street so you are not listening to traffic noise. This is a great hotel for its price range, the apartment I stayed in was ideal, clean and tidy and comfortable. Staff were great with plenty of smiles and greetings. Rooms were kept very clean and tidy. I can highly recommend if you like to be in Barcelona, but not in the central, noisy, busy area.
Stayed 28 nights in Nov 2017
Response from Jose Carlos Oliveros on 25 Dec 2017
Thank you very much for your visit and also for your good comments about our aparthotel, appreciating the good location in a quiet and residential neighborhood away from the neighborhoods with more noise and more people, large apartments clean and tidy. The staff always very friendly and willing to help you in whatever you need

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location
Nice hotel. Close to cafes; grocery stores and hop on hop off bus service.
Stayed 1 night in Oct 2017
Response from Jose Carlos Oliveros on 8 Dec 2017
Merci pour votre visite, ainsi que pour vos bons commentaires sur le confort de nos lits. Nous regrettons qu'il n'ait pas de machine à café dans son appartement, mais s'il l'avait demandé, nous l'aurions installé dans son temps. Merci beaucoup . Nous espérons vous revoir à l'avenir

8/10 Good

Lisa S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

J, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
\Lovely hotel with a 5/10 minute walk to the local Metro. This gave us access to most of Barcelona and all the sights. It is up hill to the hotel so on most return journeys we did get a taxi. There is an outside escalator though so we did walk back a few times. Not loads in the area but there are a few things to see.
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, short walk to the metro and blue tram
Small pool in roof garden, large comfortable room, great AC.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit out of the way, but that sometimes isn't a bad thing. Metro stations for lines L3 (Valcarca) and L7 (Avenguida de Tibidabo) are both within a short walk and the metro ride into town is very quick. Also very handy if you want to visit Tibidabo via the Tramvia Blau and funicular. Hotel was quiet. My apartment had a nice terrace and the roof pool, while small, is nice to cool off in.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice quiet district on the outskirts.
The first room we were given was dark and too small for us. However the next day we transferred to a much nicer room with a balcony terrace on the 4th floor (for an extra €120). Metro train links to the city centre were frequent and quick. It takes five minutes to walk to the station and then ten minutes on the train to Pl Catalunya and the Rambla. This place is a bit old but everything is scrupulously clean and room service comes every day. The staff were very friendly and helpful. There is no bar but no need because there are so many tavernas that you can go to for a drink or something to eat. Breakfast is served to your apartment for an extra cost but you are better to go out to one of the local patisseries and have coffee and breakfast there. Mount Tibidabo church is a 'must see' and quite close by. We also visited Montserrat which is also incredibly beautiful. This is a good Base to have but I would only book again if guaranteed a balcony or terrace.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personnel at the reception are great. Very friendly, welcoming and thoughtful of your needs.

2/10 Terrible

Laurence, Birmingham

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
if you are considering DONT
The aparthotel is not what you expect from the pictures you will have seen. we stopped 4 nights and if I have had more than 8 hours sleep in total over 4 days then I will be amazed. we stopped in room 205 and I have never heard noise in a hotel room like it - anytime anyone in the hotel opens a tap or flushes a toilet then you best get industrial strength ear plugs ready. the staff didn't seem bothered in the slightest when I complained, please don't make the mistake of booking here ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice roomy hotel, enjoyed our stay!
Hotel was good, near enough to a metro station and not far to get to town. Being further out means you get a bigger room and a swimming pool (though it was cold in October). Staff were very friendly and room cleaned daily to high standard. Personally I prefer the extra space to the cramped or expensive rooms I've stayed in in the centre of Barcelona.

6/10 Okay

Tomasz

Liked: Cleanliness
Disliked: Property conditions & facilities
Large rooms, reasonable prize
Apartment type hotel iclose to lines 3 & 7.

10/10 Excellent

Nick, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
I would stay here for a week. Journey to hotel is worth the trip. Transportation is very simple to and from hotel. Stay here and you will be satisfied.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Basic
The location was very convenient. The hotel is dated however. The room lacked sound-proofing. And the kitchen was minimally equipped.

8/10 Good

Genevieve

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Angie, Calderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good inexpensive place to stay in a great barrio
We stayed for 5 nights in May. The room size was great and had everything we needed for our stay. You need to ask for a coffee machine though. Lots of supermarkets and restaurants nearby. Putxet park is brilliant for views of Barcelona and its very close to Tibidabo if you want to visit the fair. The bed was amazingly comfortable and I would stay again for this reason, nothing worse than going on holiday and not being able to sleep. It can get noisy and you can hear everyone using the bathroom, so if you are a light sleeper take ear plugs. The ac is rubbish, I would not like to stay in the height of summer. As other people have commented it is a little outdated but you don't go to Barcelona to stay in your room!! The staff were brilliant I enjoyed my stay here and I would stay again

10/10 Excellent

Eugene, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay for the money
We are mainly budget travelers ($70-$100 a night) and we both really liked our stay here. First, it is maybe 200 yards from the metro. This stop is the last on it's line, so you are always getting on empty, and 6 stops later is the other end, which is at Las Ramblas, and has many the other connecting lines. Second, the room is spacious so you don't feel cramped. Room has a sofa and chair, queen bed and we had a balcony we ate out on. 3rd, we ordered the breakfast during booking so it is a better value. Coffee, milk, juice, several types of bread, yogurt and cereal all delivered to your room promptly at the time that you choose the night before. A filling start to the day. Other positives were the WiFi, roomy bathroom with hot shower, neighborhood felt safe walking in and a small rooftop pool.

8/10 Good

OSCAR

10/10 Excellent

Not Provided, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
My husband and I stayed for a week at Apt Hotel Bartram in late October 2015. We were very pleased with our holiday in Barcelona, the hotel was everything we wanted, the staff were very helpful and all spoke English. The hotel is just 5 mins walk from the train at Tribidabo which takes 15 minutes to travel to Catalunya in the city centre.

8/10 Good

Yetunde B.

Liked: Cleanliness, staff & service
Beautiful Barcelona sightseeing
Good hotel with very helpful and polite staff. This was our first visit and we were not disappointed , we will use hotel again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Really good apartment hotel in a quiet residential area in Barcelona, 5 minutes from the metro station, just a 10 minute ride to Las Ramblas

2/10 Terrible

kim , london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaness
My 2 years old daughter and I were bitten by bedbug. Suffered during the entire trip from it. When I reported to change the room, the staff was very unhelpful. He said tgere was no any other room. Then later he said there was a room to stay if i wanted to (no choice) When we had another room, there was water on the floor,actually from the fridge that the hotel was defrosting the ice, which was not visible, my little daughter fell over badly.There was no notice or sign about it. It was the worst hotel I have ever experienced. I will not recommend anyone.

6/10 Okay

Camille, Belgium

You get what you pay for
Hotel was far from downtown and not in a great area, the room wasn't as clean and comfortable as the pictures look and the pool was small.

10/10 Excellent

spasia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service & great location
Made very welcome on arrival, useful advice given. Room cleaned daily by a very friendly & thorough cleaner. Having a roof pool was a real bonus-pool clean & beautiful views..... Located in a lovely, friendly neighbourhood, with a handy supermarket next door. Never felt more at home xxx

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel, building work next door woke me up in the morning. but nice and clean hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to stay if you are happy a short tube ride from the centre.

10/10 Excellent

chaitanya, bergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation visit
Good apart hotel

10/10 Excellent

Henao Family

Liked: Cleanliness, staff & service, room comfort
Great Familly Trip
Great Location, couple blocks away from train/metro station. Great room, clean, large enough for 4 people. We enjoyed the kitchen with small fridge, stove and microwave. Dinning room and balcony. Small market in same street of hotel with good prices. Very convenient !! Very helpful and nice staff, who printed our airline tickets.

10/10 Excellent

lee, berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the station.
Very convenient, great value for money. Very friendly and helpful staff. Thouroughly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden jem!
Great value, easy to use and get to without a car. Nice small hotel feel. Only regret pool was closed because it was winter. Would stay again.