Not only were me an my family allowed to check into our rooms early, but we were told it would be long after normal check in time that we could get into our rooms. Then the staff told us one more minute, one more minute, then just go walk around and we’ll let you know when they are ready….they didn’t get my phone number or email, so we had to ask for a time frame to check back. Also, the hotel was empty and the rooms should have been clean for days prior. Also, zero concierge helpfulness or attempt to make us feel welcome. Other than that, the air conditioning was pretty good.