Classic Suite | Interior
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Reviews of Le Palacete powered by Sonder

3 out of 5
Le Palacete powered by Sonder
Calle Legalitat 10, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 162 reviews" "
Rating 8 - Good. 36 out of 162 reviews" "
Rating 6 - Okay. 5 out of 162 reviews" "
Rating 4 - Poor. 5 out of 162 reviews" "
Rating 2 - Terrible. 5 out of 162 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashkan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice. Can’t be happier.
Stayed 2 nights in Apr 2024
Response from Sonder Team on 7 Apr 2024
Ashkan, we're thrilled to hear that you had such a positive experience with us! Thank you for choosing Sonder, and we hope to have the pleasure of hosting you again in the future. Safe travels!

2/10 Terrible

Karl

Stayed 1 night in Jan 2024
Response from Sonder Team on 25 Jan 2024
Thanks for your review, Karl. We're sorry to hear that your experience with us didn't exceed your expectations. We hope to have the opportunity to host you again and show you a better experience.

4/10 Poor

Polina

Stayed 7 nights in Dec 2023
Response from Sonder Team on 14 Jan 2024
Polina, we’re saddened to hear that your experience wasn't up to your expectations. We hope to have the opportunity to host you again and show you a better experience.

8/10 Good

Juthinant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I pre-booked Le Palacete for one night in anticipation of our visit to Barcelona for a day. I had no prior knowledge about the company Sonder, but I downloaded their app in order to complete the check-in process. You have to submit IDs for each guests that will be staying at the property so be prepared to have proper documents and take a selfie to upload to Sonder. After that just follow the instructions listed. Pro: Spacious, clean, and located in a secure building. Close to restaurants and attractions all within walking distance (close to Park Güell) Basic amenities provided and there's a water cooler in the lobby. Con: Prior damages to certain areas of our room e.g. cracked floor, loose and broken drawer handle; also had an issue when trying to return the key back inside the lockbox but luckily an employee came to take the key back for us (or you'd have to pay a fee for non-return). Overall it was a decent stay and I'm curious to check out other Sonder locations in my future trips.
Response from Sonder Team on 14 Jan 2024
Hi Juthinant, your review is important to us. We're glad to hear that your check-in process with the Sonder app was smooth. We appreciate your feedback on the room conditions and the issue with the key return, and we'll address these to enhance future stays. We can’t wait to host you again soon.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities
The property location is fabulous in the heart of Gracia. Restaurants & coffee options are plentiful (especially Don Teo! just down the block). The property is super secure which was comforting. However- there were two larger issues: 1) there was an obvious maintenance issue where a moveable wall was completely off its tracks, and had been that way for some time. I notified Sonder and they did have it promptly addressed (a 3 hour job). 2) the other issue is that the property is not at all soundproofed. Everything that happens in the neighboring room can be heard loud & clear.. 3) minor, but wall was banged up & carpet stained In general- property was nicely located and I do very much like Sonder’s business model. Will definitely consider their ‘soundproofed’ options for future travels.
Stayed 3 nights in Dec 2023
Response from The Sonder Team on 24 Dec 2023
Hi Alan, your feedback is appreciated. We're delighted to know that you enjoyed our location. We apologize for the maintenance issue with the moveable wall, and we're glad we could promptly address it. We appreciate your comments about soundproofing and cosmetic concerns, and we'll use them to make improvements. We’re excited to have you travel with us again soon.

10/10 Excellent

Mary

Stayed 2 nights in Nov 2023
Response from The Sonder Team on 23 Nov 2023
Dear Mary, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Dear Dana, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

2/10 Terrible

Maurizio

Stayed 1 night in Nov 2023
Response from The Sonder Team on 23 Nov 2023
Dear Maurizio, we appreciate your review despite not knowing why your experience was so bad. We would love to know where and how to improve based on your comments. Regards.

8/10 Good

Kristian

Stayed 6 nights in Nov 2023
Response from The Sonder Team on 23 Nov 2023
Dear Kristian, thank you for your feedback. We are glad that overall you had an amazing stay. We would love to know what went missing to reach a 10/10 next time. Regards!

8/10 Good

Michael

Stayed 5 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Dear Michael, thank you so much for leaving a review of your recent stay. We are pleased that overall you had a great one. We would love to know what went missing to reach a 10/10 next time. Regards!

10/10 Excellent

Stephen

Stayed 4 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Dear Stephen, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
It was a huge room with historical feel but nicely updated. courtyard and dining area was also nice. Convenient location but quiet from the street noise. Only thing was running out of toilet paper and tv remote run out of battery. We really enjoyed it. Thank you!
Stayed 3 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Hi guest, thank you for your lovely feedback. We are glad that you enjoyed the stay, the quiet location, and the amazing architecture! We are sorry for the small issues that you experienced, note that we have a specific cabinet where you can serve yourself any extra amenities needed. We look forward to hosting you soon.

10/10 Excellent

Diana

Stayed 7 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Dear Diana, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Technological Impediments
Online check-in introduced unnecessary difficulties. Lights (and electricity) did not work. I learned after I booked - paid for and confirmed - my stay that there was a mandatory online check in process. At that point, I was already in Spain. That process required confirming my phone number. I had left my primary phone in a repair store in the US - I could not confirm that phone number. I brought a cheap american phone to Spain for WiFi, but even after buying a pre-paid spanish SIM card, I could not text to confirm that number either (apparently spanish and american texts are on different bands). This was resolved by emailing the reservation email from a previous hotel wifi, but was sort of terrifying, and took a lot of time / worry. When I got to le palecete and used the keycafe check-in locker, I got a keyfob without a card. I tried emailing from the lobby wifi, and that did not get a response in the thirty minutes while i downloaded skype to call. They were very helpful on the phone in getting me another keycard, and I got into the apartment. Once I got into the apartment, none of the lights nor sockets worked. The breaker panel was open - so someone else had had this problem before, but flipping the switches did nothing. I was out of battery/power to call again, and just went to sleep. There were no checkout instructions. The room itself was beautiful, in a perfect location, walkable from everything.
Stayed 1 night in Sep 2023

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Location was quiet but central.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2023
Response from The Sonder Team on 31 May 2023
Hi Christ, thank you for your feedback. We're glad that you had a wonderful stay with us. We look forward to hosting you again soon.

8/10 Good

CLAUDIA

Stayed 2 nights in Mar 2023
Response from Sonder Barcelona Team on 11 Mar 2023
Hi Claudia, thank you so much for taking some time to give us your review!We are glad to hear you had a good stay overall, we would love to hear what can we do in order to make your stay a 10/10 experience, so please feel free to reach out to us with any further feedback you may have.

8/10 Good

David

Stayed 3 nights in Feb 2023
Response from Sonder on 5 Mar 2023
Thank you David for your review. Wed love to know what went missing to reach a 10/10 next time.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Worth the stay
Very nice quiet room. Pretty property. Would be super to eat outside in the warmer months
Stayed 11 nights in Jan 2023
Response from The Sonder Team on 17 Jan 2023
Hi Michael, thank you for your feedback. Youre more than welcome to come back in the summer to enjoy our beautiful courtyard. Hope you had a wonderful stay. See you soon

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reservation system for Sonder was difficult to work with and takes real patience. Once you are at the property you are very pleased with how beautiful the bedroom and sitting room are for you. However our room lacked heat for 2 nights and we couldn't find any staff person on site for the first two nights. We enjoyed the ambiance of the neighborhood and the proximity of many restaurants. The Metro was not far and that too was a bonus.
Response from The Sonder Team on 1 Jan 2023
Hi Amanda, thank you for your feedback. We take note of the online check-in and air conditioning to improve for future guests. Hope that overall you had a wonderful stay and that the room and location were suitable for you. Hope to see you soon.

10/10 Excellent

Jorge

8/10 Good

A

Stayed 3 nights in Oct 2022

10/10 Excellent

Roberto

Stayed 2 nights in Sep 2022

10/10 Excellent

GABRIEL G

Stayed 1 night in Aug 2022

8/10 Good

Newsha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful building, spacious room and good value. But our room smelled like methane/sewage sometimes, our coffeemaker didn’t work and I missed having staff on site. Sometimes they were responsive over Whatsapp if I was having an issue and sometimes they were not.
Stayed 4 nights in Aug 2022
Response from Sonder City Team on 16 Oct 2022
Hi Newsha, thanks for your feedback.We're sorry about the issues whit the coffee machine and the smell in the room, we'll try to fix it as soon as possible and hope that besides these issues the building and the room are suitable for you.We look forward to hosting you again in our hotels.

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful property and we enjoyed ourselves here. However, it was somewhat nontraditional in some ways. There is no front desk staff. You receive an email with instructions and codes to enter the front door of the building. Then a key to your room is available to you via an electronic wall safe after you enter another code. We were lucky to run into cleaning staff who were very helpful in storing our luggage while the room was prepared in light of our early arrival. In hindsight, this was all explained in emails before the visit, I just hadn't paid close enough attention to the content. You'll need to complete the online information before you arrive to get these important codes. The room was beautiful but maybe a bit too modern. The sofa sleeper was under a transparent glass ceiling which lit up that area and no way to avoid the brightness. The shower area was open to everyone to see which made for some slightly uncomfortable turning of heads while one of us bathed. Overall beautiful hotel just come prepared with the codes and emails.
Stayed 2 nights in Jul 2022
Response from Sonder on 3 Aug 2022
Dear Rene, Thank you for sharing your experience. We're glad to know that you liked our Sonder. We do our best to communicate this prior to arrival and are sorry if we were unclear. We hope you’ll consider staying with us again in any of our 35+ cities.

4/10 Poor

nina

Stayed 3 nights in Jul 2022

10/10 Excellent

Veronica

Stayed 3 nights in Jul 2022

10/10 Excellent

KATHLEEN

Stayed 1 night in Jul 2022

2/10 Terrible

Cristiani

Stayed 5 nights in Jun 2022

8/10 Good

Brian

Stayed 4 nights in May 2022

10/10 Excellent

karl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved this place. Central to great food and family culture. The staff was amazing! We would definitely stay here again.
Stayed 4 nights in May 2022
Response from Sonder on 29 Jun 2022
Hi Karl. Thank you for your opinion. We're happy to know that you loved our Sonder. We hope to see you again very soon.

10/10 Excellent

rachel

Stayed 2 nights in May 2022

10/10 Excellent

Jack

Stayed 3 nights in May 2022

8/10 Good

Andrew

Liked: Cleanliness
Not manned so can be tricky if you can’t speak Spanish
Stayed 5 nights in May 2022
Response from Sonder on 29 Jun 2022
Hi Andrew. Thank you for sharing your experience with us. We appreciate your nice punctuation. As well, we would like to inform you that all our staff speaks English. We hope to welcome you very soon.

8/10 Good

Lea

Liked: Cleanliness, room comfort
Hotel com decoração renovada. Limpo, cheiroso. O check in um pouco confuso, mas td ok. Nao ha recepcao no local, todo atemdimento é de forma on line. A liberacao da porta de entrada e retirada das chaves é por codigos. Proximo ao parc güel
Stayed 1 night in May 2022

10/10 Excellent

Charles

Stayed 3 nights in Apr 2022

10/10 Excellent

Jorge

Stayed 1 night in Apr 2022

8/10 Good

Helga

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful. Our room was great. It was roomy, clean, with modern fixtures and a great terrace. It is very well located if you want to stay in Gracia.
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, the room was very stylish and comfortable. Staff helpful but can only be contacted by phone or text; there is no reception area.
Stayed 4 nights in Sep 2021

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the rooms spacious. The man who checked us in seemed rather unclear about the instructions and the hotel in general. Maybe he was a new hire or just helping out. One example is that he said there was a phone in our room to call for breakfast. No phone in room. We plugged in something using a converter and it blew all the elec in our room. He didn’t know how to fix it but luckily the wonderful and amazing housekeeper just happened to be there and she figured it out. The housekeeper was very sweet and kind and was very helpful. A for her. One suggestion foe the hotel is to provide washcloths to wash your face. Thanks.
Stayed 4 nights in Sep 2021

8/10 Good

ROSANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and well designed with a cute patio and excellent location. But there is no reception area. You actually don't see nor speak to anybody at the hotel. You must download the app in advance in order to key in the code at the main entrance, enter the hotel, get your room card and get in your assigned room. Otherwise, you have to wait until someone else enters or leaves the hotel to be able to get in...that's what happened to us.
Stayed 9 nights in Aug 2021
Response from Ahmed on 8 Sept 2021
Hey Rosanna, It was a pleasure having you staying with us and I'm happy that you enjoyed your room and the location of the hotel. I would like to extend my apologies that you had to wait for someone to open the door for you. Likewise, I would like to let you know that Sonder offers online guest services 24/7, and also we have our team in Barcelona available through different online channels and In-person whenever is needed. Thank you for choosing Sonder and we are looking forward to welcoming you once again. Best Regards, Ahmed Madkor The Sonder Team-Barcelona

10/10 Excellent

Valeiee, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager super nice and friendly. Breakfast was really good
Stayed 3 nights in Jan 2020
Response from rep on 29 Jan 2020
Thank you for your kind comments, we are glad that you have enjoyed your stay. brgds

6/10 Okay

kathleen

Liked: Room comfort
in concept the hotel is very nice. In practice, having to ring the bell to go in to check in (and after your room key is de-activated) is not great. I, and people who came to visit me, were told to be patient but honestly we're at a hotel so perhaps the service should be a bit faster! For instance on my last day, I had to ring the bell 20 times before someone came to the door. When I was checking in, it was better, but I still had to ring 3 times. I also would've asked more advice if someone was around all the time but they weren't. I saw other reviews discussing the room I was in where there was water damage, stained walls, etc. For the cost, that doesn't seem right. Additionally, my room had a skylight which was lovely during the day, it was very dark (and very dim lights) at night.
Stayed 4 nights in Nov 2019
Response from rep on 20 Nov 2019
Thank you for your feed back. brgds

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from rep on 25 Oct 2019
Thank you for your feed back, we are glad that you have enjoyed your stay. brgds

8/10 Good

Amanda

Stayed 2 nights in Oct 2019

8/10 Good

Chica, Boise

Travelled with partner
Liked: Staff & service
Location was pretty nice. Quiet neighborhood. Walking distance to La Sagrada Familia and Park Guell.
Stayed 4 nights in Sep 2019
Response from rep on 12 Oct 2019
Thank your for your feed-back. we are glad that you have enjoyed your stay.

8/10 Good

Alison, SF Bay Area.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Gràcia neighborhood in which this hotel is located. It has many bars, restaurants and shops and the streets are always lively and filled with people. The property itself is on a lovely side street and it’s very close to several metro stops. My wish is that the room included a bidet ( one great thing about traveling in Europe ) as did all our other hotels in Spain. I also wish that breakfast would be included in the room price. Overall, it was a lovely place to stay.
Stayed 4 nights in Sep 2019
Response from rep on 30 Sept 2019
Thank you for your feed back. we are glad that you have enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from rep on 30 Sept 2019
Thank you for your marks. we hope you have enjoyed your stay