"The hotel is very impressive visually, the lobby is really nice, the open plan and high ceilings give it so much light & air. There's also a gorgeous scent pumping through the communal spaces.
It is a bit far out from the action but we knew that & were ok with it. Approx €12-€18 for a taxi to Sagarda Famillia. Very close to airport and no air traffic noise.
Gorgeous room, it was a twin bed city view & was spacious, clean with a gorgeous bathroom & dressing area. Very well equipped, the shower was roomy & felt luxe. Slippers & robes also provided.
I think the slight let downs that took the shine off a 5 star stay were, we were not offered a welcome drink upon arrival although it was set up ready but nobody was there, in fact there was nobody there at all during our stay.
Also, no information provided at check in or in the room about the rest of the amenities ie, pool, spa, breakfast times, check out times etc
We did visit the bar one evening but it appeared to be a private work trip.
Pool was closed after 31st October so that was a shame.
Also, we stayed 2 nights yet house keeping didn't clean our room. We arrived back late at night ready for bed so didn't raise it at the time so we didn't have any coffee/milk left for a morning drink before checkout. Small things. I was advised they do not enter the room if we put the do not disturb on the door handle. We didn't. He then said "that is odd". No apology, almost felt like he thought i was making it up."
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