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Reviews of Sonder Los Arcos

3.5 out of 5
Sonder Los Arcos
4 Carrer Nou de Zurbano, Barcelona, Catalonia

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 6 out of 32 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property located in the heart of the labyrinth. Shopping, restaurant's and bars galore.
Stayed 3 nights in Apr 2024
Response from Juanma P. - Sonder Team on 26 Apr 2024
Hi James,It is a pleasure to hear that you have enjoyed your stayover with us, and that you took advantage of the location and variety of places to visit around the property.Hope to welcome you at Sonder very soon

8/10 Good

Joan, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to find. It's more like an air B&B than a hotel. No conceirge desk. No one to greet you. They were very responsive via text if you needed them. The location was great. We had a balcony that overlooked an alleyway. The room was very clean and beautiful. The only issue...super noisy!!!! There's a square just at the end of the alleyway and you could hear everything going on. They provide earplugs but they really didn't help. The street noise was unbearable at times. There must be a nightclub nearby and all you could feel was the bass of the music. It was very difficult to sleep.
Stayed 3 nights in Mar 2024

4/10 Poor

Drew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was nice, recently renovated, and well-kempt. However, the layout was tight and could have been designed better. The shower has no real rim so the water leaks out onto the bathroom floor. We had to use towels to mop up water after each shower. There was no place for us to hang towels. The counter in the bathroom was small and there was no shelf above it so we had limited space to put our toiletries. The bed was extremely loud. Every move we made made the boards under the mattress creak. There were no luggage racks. There were way too many light switches controlling the lights which made it difficult to turn on/off the lights we wanted.
Stayed 5 nights in Dec 2023
Response from Sonder Team on 24 Dec 2023
Hi Drew, we appreciate your honest feedback. We apologize for any discomfort caused by the issues with the bed and the noise it generated, your feedback is invaluable to us, and we will use it to make necessary improvements. If you decide to try us again we would love to show you a better experience.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful and well taken care of during our stay. Customer service was 10/10! Location is great for walking and restaurants. Main complaint is the street noise. You could hear everything going on outside at all hours including loud yelling, club music, and any other movement or construction. Even with earplugs, the sound of the bass from the club kept me up until 7am, then as soon as it stopped, the sound of the street cleaners and workers was next. If you are a heavy sleeper, this place is fantastic, but if not, I would look into a quieter area. If this hotel could look into sound proofing the windows, it would be perfect!
Stayed 7 nights in Nov 2023
Response from Sonder Team on 19 Dec 2023
Thank you for your review, Emily. We're delighted to hear that these aspects of your stay met your expectations. We sincerely apologize for the inconvenience caused by the street noise, this location is in a busy area, and we understand the noise can be a bit much at times. Please accept our apologies for any inconvenience. Thank you again for your detailed review, and we look forward to the possibility of hosting you again.

2/10 Terrible

Wesley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for that authentic *medieval* Gothic quarter experience, this is the place for you! When we arrived, we were greeted by a strong stench of *raw sewage.* No staff available to resolve the issue. Fun for the whole family!
Stayed 1 night in Nov 2023
Response from Sonder Team on 19 Dec 2023
Thank you for your review, Wesley. We're sorry that your experience with us didn't meet your expectations. We apologize for the inconvenience caused by the unpleasant smell. Our team is already working on addressing this issue to ensure a great stay for our future guests. If you decide to give us another try, we would love the opportunity to make it up to you.

10/10 Excellent

Jeff

Stayed 3 nights in Nov 2023
Response from The Sonder Team on 23 Nov 2023
Dear Jeff, we are glad that you had such a wonderful stay with us. We are pleased with your review and look forward to hosting you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with the location of property and the ease of checking in.
Stayed 2 nights in Oct 2023
Response from The Sonder Team on 23 Nov 2023
Dear James, we are glad that you had such a wonderful stay with us. We are pleased that the location was suitable for you, as well as the check-in method. We look forward to hosting you again soon.

10/10 Excellent

Efren

Travelled with family
Our room was very clean and the beds were nice and comfortable. Hotel staff was extremely friendly, accommodating and super efficient. We truly enjoyed our stay!! Thank you so much! - It was difficult to shower without wetting half the floor. Perhaps extending the glass wall or enclosing the whole shower door/area.
Stayed 5 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Want some sleep? Then, don’t stay here.
Cute hotel nestled off an alleyway in one of the most liveliest areas of Barcelona. Our room was situated on the first floor and literally could hear all of the nightlife outside my window till late in the morning. This includes all the fights and drunk singing, etc from all of the patrons partying. If you are looking to get any rest in Barcelona, this place is not for you. Hotel had good amenities but I’d advise to stay away if you are a light sleeper. There’s a reason why there is a white noise sound machine placed inside the room. Other than that, location is central and easy to explore off La Ramblas.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jayalakshmi, Schaumburg

Travelled with partner
Disliked: Cleanliness
We stayed three days in this Sonder, which is by Placa Reial. It is the worst experience with respect to noisy neighborhood, the room is not at all sound proof and we had no sleep all three nights we stayed here. If you are staying here to party all night, this is the perfect spot. Otherwise, you will hear very loud party noise until 4 AM or so. Room had no hot water for one of the days. Overall, we were very disappointed. Location is closest to everything and is on La Ramblas street which is convenient to get to tourist spots.
Stayed 3 nights in Jun 2023

6/10 Okay

Ashley

Stayed 3 nights in Jun 2023
Response from The Sonder Team on 21 Jun 2023
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We're glad to hear that you had a satisfactory experience overall. We value your input and will take your comments into consideration as we continuously strive to improve our services. If there's anything specific you'd like to discuss or if there's anything we can do to enhance your future stays, please don't hesitate to reach out to us. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2023

2/10 Terrible

David Federico

Stayed 3 nights in May 2023
Response from The Sonder Team on 31 May 2023
Hola David, lamentamos que la estancia no haya sido de su agrado. Nos gustaría saber que ha fallado para poder mejorar en el futuro.Saludos

2/10 Terrible

Gregory, Appleton

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I would encourage travelers to avoid this property! It’s split into 2 buildings, and our room was in a building with no lobby, no staff, and our room was barely large enough for the bed it contained. After the first day our complaints finally got us moved to another Sonder property 10 minutes away that was wonderful. But this property should be avoided!!
Stayed 3 nights in May 2023

8/10 Good

Ola

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from The Sonder Team on 31 May 2023
Hi Ola, thank you for your feedback. We're glad that you had an amazing stay and hope we can host you again in the near future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely terrific location. Staff was incredibly helpful and knowledgable.
Stayed 6 nights in Apr 2023
Response from The Sonder Team on 6 May 2023
Great to hear that you had an absolutely terrific location and that our staff was incredibly helpful and knowledgeable. We strive to provide our guests with excellent service and ensure they have a wonderful experience during their stay. Thank you for taking the time to share your feedback with us, and we hope to welcome you back soon!

8/10 Good

Jacob

Stayed 3 nights in Apr 2023
Response from The Sonder Team on 6 May 2023
Thank you Jacob for your feedback. Wed love to know what went missing to reach a 10/10 next time.

8/10 Good

Sylvie

Stayed 3 nights in Apr 2023
Response from The Sonder Team on 6 May 2023
Thank you Sylvie for your feedback. Wed love to know what went missing to reach a 10/10 next time.

2/10 Terrible

Bienvenido

Stayed 4 nights in Apr 2023
Response from The Sonder Team on 31 May 2023
Hola Bienvenido, lamentamos que la estancia no haya sido de su agrado. Nos gustaria saber donde mejorar para el futuro.Saludos

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was in a fun neighborhood -Gothic Quarter. You can't take a taxi directly to it. There are many restaurants on the Plaza nearby, most of which are touristy. The property is well insulated and brand new, although you could still feel some vibrations late at night. Small room, but adequate.
Stayed 3 nights in Apr 2023
Response from The Sonder Team on 6 May 2023
Thank you for sharing your experience with us. It's great to hear that you enjoyed the fun neighborhood of Gothic Quarter, though it's a shame that you couldn't take a taxi directly to the property. It's also good to hear that you found the property well insulated and brand new, even though you experienced some vibrations at night. It's good to know that the small room was still adequate for your needs, and it's great that there were many restaurants in the nearby Plaza, even if they were touristy. We appreciate your feedback and hope to have the opportunity to host you again in the future.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location right in the bustling square of the Gothic Quarter, right off La Rambla. So many dining options around! Walkable to the water as well.
Stayed 3 nights in Mar 2023
Response from Sonder Barcelona Team on 20 Mar 2023
Hi Grace, thank you for the kind review! We are happy to hear your experience at Sonder Los Arcos was wonderful and that you enjoyed our location so much. We look forward to hosting you again in the future!

8/10 Good

Scott

Travelled with partner
Liked: Property conditions & facilities
Staff was excellent. Pablo very helpful.
Stayed 6 nights in Feb 2023
Response from The Sonder Team on 16 Feb 2023
Hi Scott, thank you for your feedback. Well mention our staff for their great work. Wed love to know what went missing to reach a 5/5. See you soon.

8/10 Good

Tanja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gutes Preis-/Leistungsverhältnis!Schöne Dachterrasse!
Stayed 4 nights in Feb 2024

10/10 Excellent

Marco Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio, el apoyo, la comunicación, el cuarto, todo espectacular y a excelente precio.
Stayed 3 nights in Mar 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura in posizione centrale!
Stayed 2 nights in Mar 2024

2/10 Terrible

ANDREA

Disliked: Cleanliness, staff & service, property conditions & facilities
Non mi è stato rimborsato l’ alloggio dopo che ho avuto un problema medico e non sono più potuto partire
Stayed 3 nights in Nov 2023
Response from The Sonder Team on 23 Nov 2023
Caro Andrea, ci dispiace per i tuoi commenti negativi per un soggiorno che non poteva essere. Tieni presente che ci atteniamo alle politiche di cancellazione scelte al momento della prenotazione e suggeriamo di optare per un'opzione rimborsabile in futuro. Saluti

8/10 Good

PETROS

Liked: Cleanliness
Disliked: Room comfort
No value for money
Stayed 3 nights in Apr 2023
Response from The Sonder Team on 6 May 2023
Hi Petros, were sorry that the prices didnt match your expectations. Well work on it in the future. See you soon.