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Hotel Sorrento

3.0 star property
Travelers start their day with a hearty breakfast at this welcoming hotel where reliable WiFi keeps everyone connected throughout their stay

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Hotel Sorrento sits in the center of El Prado, serving English breakfast in its on-site restaurant. Guests appreciate the convenience of free WiFi throughout the property and self parking. The front desk operates 24 hours a day, ensuring assistance whenever travelers need it.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Housekeeping
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Is Hotel Sorrento pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Sorrento?

Self-parking is free at this property.

What time is check-in at Hotel Sorrento?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Sorrento?

Checkout is at noon.

Where is Hotel Sorrento located?

Located in Colombia, this hotel is within a 15-minute walk of Romelio Martínez Stadium, Asuncion Clinic and Villa Country Shopping Centre. Casino Aladin and Unico Mall are also within 15 minutes.

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Reviews

Reviews

6.6

7.8

Cleanliness

8.0

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 13 reviews
Rating 8 - Good. 4 out of 13 reviews
Rating 6 - Okay. 4 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

Reviews

Verified

6/10 Okay

ELBI ASANETH

Muy aceptable

Buena ubicación, sin embargo el hotel le falta mucho mantenimiento, las habitaciones huelen a humedo y los muebles estan bastante deteriorados
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

nila esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Stayed 1 night in Dec 2019
Verified

8/10 Good

Isabel Alicia

Liked: Cleanliness, staff & service
Mi estadía fue regular porque la calle era muy concurrida y el ruido se sentía en la habitacion
Stayed 1 night in Dec 2019
Verified

8/10 Good

NESTOR JULIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

exelente

muy bueno en todo
Stayed 1 night in Nov 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in Centre

My stay was good. It’s a budget hotel so I don’t expect much...Room was clean comfortable excellent air conditioning, staff was friendly helpful polite Elevator was not working, but other than that was ok. I would stay there again. & recommend it.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estuvo bien

Estuvo bien, aunque las instalaciones no son las mejores, los espacios son amplios y confortables y se encuentra bien ubicado, el personal es amable y colaborador. Tienen que arreglar el ascensor y el aire acondicionado del lobby.
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
El hotel es muy malo, mala la cama parece una tabla, el wi fi malo, el agua caliente malo, el servicio de cable malo, el elevador dańado, total un desastre
Stayed 10 nights in Aug 2019
Verified

6/10 Okay

Susy

Disliked: Property conditions & facilities

Apectos por mejorar

Habitación en buenas condiciones, limpia y comoda, sin embargo pero las áreas comunes y el restaurante están muy deterioradas, da un aspecto antiguo, descuidado y sucio... las fotos muestran algo mucho mejor. el personal que atiende deja mucho que desear, tanto en presentación como en actitud
Stayed 1 night in Aug 2019
Verified

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena atención

La atención en general muy buena, el personal diligente en dar atención, solo que deben revisar el equipamiento interno porque en la habitación que nos asignaron no había citofono y para comunicarnos con recepción había que bajar.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable todo el personal. Buena ubicación. Atención todo el tiempo.
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Yasmin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

BELENIS

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

6/10 Okay

dorys

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019