Basílica de Nuestra Señora del Pino

El hotel es muy bonito, con una vista el mar maravillosa, pero al estar en la casi cima de la montaña tiene muchas escaleras y cada edificio que son 6 y cada uno con 4 pisos, tiene elevadores en cada punta de cada edificio, pero muchas veses no funcionan, se rompen cmuy amenudo.

Not really what I was expecting, but not terrible or as bad as people make it to be. It does have pros and cons. I would categorize this place more as a hotel than a resort. Bar service was limited and there was no flow to the buffet nor was it labeled as to the areas where the kids food was at. Choices for kids were limited, same with the snack bar. Food was not terrible they do have to cater the seasoning of the food to the masses. The room we had was really nice and more spacious than I expected. I did get the romantic package to surprise my family and they did a great job with it! House keeping was not what was expected they did not come clean the room (despite hanging the sign on the door requesting it and speaking to the front desk) until our 3rd day (take out the trash mainly), toiletries and coffee pods were never replenished. It was Slightly confusing as to where the entertainment amd activities were which were also limited but I am going to assume its because they are still trying to find their rhythm after reopening. Live music was pretty good just need a surround sound ;). Parking was convenient, the area was nice with the shops and water activities. Experience overall was ok again i categorze it as a hotel not a resort in the traditional sense, it is not as bad as other people make ot out to be and there is is room for improvement but i will attribute it to theor reopening and are trying to find their groove and on being better staffed.

no staff remove towels leaning on the lounges before 10am,drunk English tourists in the pool with drinks or smoking there,lot of teenagers around even is Adults only,buffets little of variety and small serving area