Basilica di Santa Maria della Neve

The hotel doesn’t have a drop off area or any luggage trolleys, pity the receptionist was curt, abrupt, non informative and dismissive. The hotel appears old and struggling to keep up with travellers requirements. The room was old cashing a good size and clean with aircon. The bathroom was big but the window didn’t work and was screwed open, I asked straight away for the window to be fixed and a handle put on the window as it was also missing. I was told the engineer would come but six days later nothing changed. I saw no management at all. The breakfast staff and cleaners were all delightful. The biggest problem was the pool was discoloured and cloudy and staff had put up a sign (probably weeks before) advising it was still safe to use. We and several others were not going to risk health conditions. The weather was 35 degree plus and we desperately need a pool. In the end we travelled about 15 minutes outside Castelsardo and found lovely beaches. I would recommend using a different hotel. The other reviews said about paper thin walls, this is true. Good point was the seaview and the breakfast.

Extreme slipping hazard as the pool overflows onto the main walkway. Someone will get seriously injured. “Private beach” is about 50 feet long and they allow screaming children from the absolutely packed public beach to run onto the private side. Kind of defeats the purpose of adults only. Absolutely nothing to do in the small town it’s located in. God forbid you bring food to your room you’ll be surcharged. Won’t even allow you to keep drinks in the mini bar only the ones they charge you for. If you want to go into olbia expect at minimum 50-80€ in taxi uber fees one way, it’s a 8 min ride max. Public transport is good until about 7pm when it stops. Some of the staff were exceptionally rude and acted as if it was a chore for them to do their job. Was travelling solo and was pretty much ignored by servers while couples were paid close attention to. Food was very poor. Breakfast outside of the croissants was not good. Had the captains burger for lunch and it was tasteless. Not only this but if you sit at a table to eat, at the hotel you are paying 200+€ euros per night, they charge a 2€ cover fee. Water is not safe to drink so they provide in room water free of charge. But only in the room not im the restaurant. The “private beach” is filled with wood chips and dirty, they also will not allow you to even put down a towel to lay on you must pay €25 euros for sun bed for half day. Absolutely not worth the money. Would never consider staying here again.

Amazing hotel, relaxing environment, staff was who checked us in wasn’t very friendly but, she did her job. I would not be on the phone while checking in a guest in front of you. Everything else was great!