Basto Hotels

"Everything about the place is beautiful and deserves a longer stay to enjoy all the amenities. Unfortunately, the town is charming but does not offer much for more than 1 night. If I could do it again, I would arrive earlier to enjoy the facilities and great restaurants, spa, etc., and still have some time to walk around the charming town."

"Beautiful property, clean rooms, excellent wine and restaurant. "

"The grandeur of the place blew me away. I never knew monks live so well!"

"Enjoyed the location and relaxed friendly staff"

"All of the above "

"Falta de luz nos quartos único ponto fraco"

"We didn’t use the spa. Helpful staff with what to do in town"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Only thing we regret is that we only started one night here as we on the way from Portugal to Spain! We couldn’t say enough about this historical hotel and can’t wait to expect one day we return for the longer stay. The free breakfast was served on an ancient stone table, hotel also served a wonderful dinner, it was delicious! Entire place was like a giant storyteller, the ancients buildings and its exhibitions brought you back a thousand years. A beautiful garden and courtyard with partially existing cloister ….. the hotel location also very close to the Portuguese only national park, Peneda-Gerês National Park, not far from Braga. Ideal location between Portugal and Spain! "