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Reviews of Best Western Premier Panbil

5 out of 5
Best Western Premier Panbil
Jl Ahmad Yani, Batam, Batam Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 278 reviews" "
Rating 8 - Good. 96 out of 278 reviews" "
Rating 6 - Okay. 24 out of 278 reviews" "
Rating 4 - Poor. 6 out of 278 reviews" "
Rating 2 - Terrible. 4 out of 278 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

lim chee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Teezar Mirza - General Manager on 8 Apr 2024
Dear Lim Chee,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was sooo good, definitely will be back again!
Stayed 2 nights in Mar 2024
Response from Teezar Mirza - General Manager on 4 Apr 2024
Dear Eva,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Kannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall environment was very peaceful and serene.
Stayed 2 nights in Mar 2024
Response from Teezar Mirza - General Manager on 5 Apr 2024
Dear Kannan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Teezar Mirza - General Manager on 23 Jan 2024
Dear Shirley,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Mohamed Ridhuan

Stayed 1 night in Dec 2023
Response from Teezar Mirza - General Manager on 23 Jan 2024
Dear Mohamed Ridhuan,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

XIUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Teezar Mirza - General Manager on 23 Jan 2024
Dear Xiushi,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

James

Stayed 4 nights in Dec 2023
Response from Teezar Mirza - General Manager on 13 Dec 2023
Dear James,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

H R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Choice
Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again
Stayed 2 nights in Nov 2023
Response from Teezar Mirza - General Manager on 7 Dec 2023
Dear H R,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Suvian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Teezar Mirza - General Manager on 7 Dec 2023
Dear Suvian,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast wasnt many choices. Room is equipped and complimented.
Stayed 1 night in Nov 2023
Response from Teezar Mirza - General Manager on 20 Nov 2023
Dear Linda,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 Okay

Tan Jin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.
Stayed 2 nights in Nov 2023
Response from Teezar Mirza - General Manager on 7 Nov 2023
Dear Tan JinThank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations.Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need.

8/10 Good

KhairudinYahya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.
Stayed 2 nights in Oct 2023
Response from Teezar Mirza - General Manager on 20 Oct 2023
Dear KhairudinYahya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Teezar Mirza - General Manager on 4 Oct 2023
Dear Daniel,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Teezar Mirza - General Manager on 23 Aug 2023
Dear Anonymous,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Mei Lian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.
Stayed 3 nights in Jun 2023
Response from Teezar Mirza - General Manager on 4 Jul 2023
Dear Mei Lian, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

6/10 Okay

MUI HUANG

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.
Stayed 2 nights in Jun 2023
Response from Teezar Mirza - General Manager on 21 Jun 2023
Dear Mui Huang, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 Excellent

Benedict

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.
Stayed 2 nights in Jun 2023
Response from Teezar Mirza - General Manager on 19 Jun 2023
Dear Benedict,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Gabin

Stayed 1 night in Jun 2023
Response from Teezar Mirza - General Manager on 19 Jun 2023
Dear Gabin,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

8/10 Good

Xing Ying Magdalene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.
Stayed 1 night in May 2023
Response from Teezar Mirza - General Manager on 19 Jun 2023
Dear Xing Ying, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

4/10 Poor

LIM

Business traveller
Liked: Staff & service
water too big no good
Stayed 1 night in Apr 2023
Response from Teezar Mirza - General Manager on 22 Apr 2023
Dear Lim, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 Excellent

Ruzliawati Binte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.
Stayed 1 night in Mar 2023
Response from Teezar Mirza - General Manager on 21 Mar 2023
Dear Ruzliawati Binte,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Yohanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the free minibar!
Stayed 1 night in Mar 2023
Response from Teezar Mirza - General Manager on 21 Mar 2023
Dear Yohanes,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

6/10 Okay

Johannes, London

Travelled with partner
Liked: Staff & service, amenities
I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.
Stayed 2 nights in Jan 2023
Response from Management Best Western Premier Panbil on 31 Jan 2023
Dear Johannes, Thank you very much for your valuable feedback. We reiterate our deepest regret that our hotel and services have not met your expectations. Our honest apologies for the shortfalls you experienced during your stay. We hope we have the opportunity to welcome you back in the future and I remain at your disposal for any further assistance you may need. Yours truly, Teezar Mirza General Manager

10/10 Excellent

Priya

Travelled with family
Liked: Staff & service, amenities
Great service!
Stayed 3 nights in Dec 2022
Response from Management of Best Western Premier Panbil on 27 Dec 2022
Dear Priya,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Nurhisham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family trip
Good hotel for family vacation
Stayed 3 nights in Nov 2022
Response from Management of Best Western Premier Panbil on 23 Nov 2022
Dear Nurhisham,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!
Stayed 4 nights in Nov 2022
Response from Management of Best Western Premier Panbil on 23 Nov 2022
Dear Milena,Thanks for staying with us. We appreciate your feedback! We’d love to be your hotel destination again in the future. We looking forward to welcome you again at Best Western Premier Panbil.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Worst stay ever!
Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant. After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting! Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.
Stayed 3 nights in Oct 2022
Response from Management of Best Western Premier Panbil on 14 Nov 2022
Dear Anonymous, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

10/10 Excellent

Jason

Stayed 1 night in Oct 2022

4/10 Poor

Sunny

Travelled with partner
Disliked: Staff & service, amenities
Staff slow to respond despite making requests.
Stayed 2 nights in Oct 2022
Response from Management of Best Western Premier Panbil on 10 Oct 2022
Dear Sunny, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality.

6/10 Okay

Khamidah

Travelled with family
Not as good as before, after been there for few times before Covid.
Stayed 3 nights in Jul 2022
Response from Management of Best Western Premier Panbil on 14 Jul 2022
Dear Khamidah, Thank you for staying with us and for sharing your experience. We sincerely apologize for the inconvenience caused, your constructive comments will certainly give us the opportunity to improve the quality of our services. We hope that this experience will not deter you from visiting Best Western Premier Panbil in the future and that you will give us the opportunity to restore your trust in the Best Western Premier Panbil's renowned hospitality With kindest regards, Management of Best Western Premier Panbil

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, unfortunately very close to the road, couldn’t sleep at night because of the noise from outside and other guests, you can hear EVERYTHING, otherwise the hotel is nice.
Stayed 2 nights in Jan 2022
Response from Besrin Malau - Executive Assistant Manager on 17 Jan 2022
Dear Linda, Thank you for taking the time to share your experience of Best Western Premier Panbil. Thank you for your valuable feedback in regards to the concerns you have highlighted, guest satisfaction is of paramount importance to us, to ensure a comfortable stay whilst on the hotel and we will be reviewing the issue mentioned for the benefit of our future guests. We sincerely apologize for the shortfall you have experienced during your stay. Please know that we value your feedback very highly and we will use it for our improvement. We look forward to the opportunity of welcoming you back again to our hotel in the future as we continue to strive to exceed our guests expectations. Stay safe Besrin Malau

8/10 Good

wooi chong

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jan 2022
Response from Besrin Malau - Executive Assistant Manager on 11 Jan 2022
Dear wooi chong, We are honored you have chosen our hotel as your destination of choice in the Batam. We are looking forward to have the pleasure of welcoming you again for further great memories in our Hotel. Stay safe Besrin Malau Executive Assistant Manager

10/10 Excellent

Jamilatun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Management on 24 Nov 2021
Dear Jamilatun, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Management on 1 Sept 2021
Dear Clement, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Management on 17 Sept 2020
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. Stay Safe, Management Best Western Premier Panbil

10/10 Excellent

Pua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 2 nights in Feb 2020
Response from Andrew Tampi - General Manager on 25 Feb 2020
Dear Pua, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Meena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Stayed 1 night in Jan 2020
Response from Andrew Tampi on 28 Jan 2020
Dear Meena, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xxxx not bad, hotel room is nicer than in pictures
Stayed 2 nights in Jan 2020
Response from Andrew Tampi on 28 Jan 2020
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Andrew Tampi on 13 Jan 2020
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 1 night in Jan 2020
Response from A on 15 Jan 2020
Dear Sulaiman, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person working there seems so happy and friendly, remembering my name, greeting me with huge smiles and even remembering my drinks preferences! The room was very clean and comfortable and best of all, it was so quiet. I had a very peaceful rest here which was just what I needed. Loved it!
Stayed 5 nights in Dec 2019
Response from Andrew Tampi on 6 Jan 2020
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view is excellent although on just 5th floor since hotel is on a high grounds. Some drinks and snacks from fridge are on the house.
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 31 Dec 2019
Dear Anonymous Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 31 Dec 2019
Dear Anonymous Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Sindu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 30 Dec 2019
Dear Sindu, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery , landscape and the location. Room are clean and bed are comfortable.
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 27 Dec 2019
Dear Anonymous, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

6/10 Okay

Vivian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice pool and rooftop bar. Room is not soundproofed, very noisy especially there is a door connecting 2 irrelevant rooms. Some idiot guests try to open it at midnight and make alot of noise after unable to open it. How scary if only a girl staying in the room. Breakfast selections is horrible. I feel like i stepped in vegetarian restaurant everyday. All vege, stir fried noodles, plain porridge, 100 dishes of potatos. Cut fruits is re-serve for 3 days (or more) , papaya, watermelon and pineapple looks like mashed potato. Yellowish color somemore. Dun dare to touch. only one option for dimsum - frozen siew mai which tastes suck. Nice looks building, but that’s it.
Stayed 3 nights in Dec 2019
Response from Andrew Tampi on 27 Dec 2019
Dear Vivian, Thank you for sharing your feedback! We are sorry to hear that some areas of services were not up to your expectation. Please rest assured that we are working with the relevant departments to improve on the areas highlighted. Nonetheless, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Andrew Tampi - General Manager

6/10 Okay

Carmen, USA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff very friendly and helpful. Hotel was above a main road. Traffic echoed when you sat in roof. Pool over looked main road. Slightly mislead by write up
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 26 Dec 2019
Dear Carmen, Thank you for sharing your feedback! We are sorry to hear that some areas of services were not up to your expectation. Please rest assured that we are working with the relevant departments to improve on the areas highlighted. Nonetheless, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Andrew Tampi General Manager

10/10 Excellent

Yuet Yim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Collin Lee from Singapore
I book this hotel after lookimg at the review. My two night stay was good and relax greeted with smile by all the staffs. The pool, gym. massage and free shutter was good. Bteakfast excellent. Will return in my next trip to Batam. Good Job amd thanks to all the hotel staffs.
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 24 Dec 2019
Dear Collin Lee, Thank you for sharing your positive feedback! We are happy to learn that your overall stay was up to your expectation, in relation to our accommodation comfort and services. Let us know what other transformation we could offer to make your next stay even better! It has been a pleasure hosting you and we look forward to having you on your next visit in Batam. With kindest regards, Andrew Tampi General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disclaimer: These are my own personal experiences and everyone might have a different experience. Ie. Meet different staff, have a different room. Cost (3/5) 2 weekday night stay costs approx. $140 after credit card discounts. There were several other hotels with similar prices or even cheaper but I decided to try BW just to explore new hotels. Location (2/5) I scored this quite low because of its poor location. It isn’t a resort so you probably won’t stay in the hotel all day. And it isn’t in the city so it is a hassle to travel there too. Located about 30 minutes from the city center which can be longer if you travel there during peak hours. They have shuttle service but with limited timings. The latest return shuttle bus is at around 4pm which means that if you intend to watch a movie in the evening or have dinner out you have to take a taxi back. A grab car from grand mall area cost me $4.50 which is pricy considering grab is already much cheaper than the local taxi. There are two malls (panbil mall and Kepri mall) around the area (not accessible by foot and not grabcar friendly either). Room (4/5) Room was spacious and had a complimentary minibar (1x softdrink, 1x biscuit, 1x wafer, 1x apple juice). Air conditioner was cold (a little too cold for me. I slept with the aircon off all night and it was still really cold. I believe it can’t be completely switched off due to a central aircon system, though it could also be a defective aircon in my room). Room was mostly c
Stayed 2 nights in Dec 2019
Response from Andrew Tampi on 23 Dec 2019
Dear Anonymous, Thank you for sharing your feedback! We are sorry to hear that some areas of services were not up to your expectation. Please rest assured that we are working with the relevant departments to improve on the areas highlighted. Nonetheless, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Andrew Tampi General Manager

8/10 Good

Helmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019