Dear Kandice, Thank you for taking the time to share your experience. We are truly sorry to learn about the unacceptable conditions you encountered during your stay with us. Your description of the room's cleanliness is deeply concerning and not reflective of our standards. We apologize for the lack of professionalism displayed by our staff member during check-in; this behavior is entirely unacceptable and will be addressed immediately. Please be assured that we are taking your feedback seriously and will implement corrective measures to prevent such issues from recurring. We would be grateful for another chance to provide you with the high-quality experience you deserve, and we hope you'll consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Keegan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear LAQUANDA, Thank you for your feedback. We sincerely apologize for the experience you encountered with our staff. Providing exceptional service is paramount to us, and we regret that we fell short of your expectations. Please rest assured that we take your feedback seriously and will address this matter with our team to ensure such instances are not repeated. Your satisfaction is our priority, and we hope for the opportunity to regain your trust and provide you with the excellent service we are known for.Sincerely,Hotel Management

Dear Derrick, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Ramon, Thank you for sharing your concerns with us. We regret to hear about your experience with a smoky room and a broken door. Your comfort is essential to us, and we apologize for any inconvenience. We'll address these concerns promptly to enhance the quality of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Sandra, Thank you for reviewing your time with us. We apologize for the staff's unsatisfactory service and any cleaning oversights in your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Precious. Thank you for sharing your genuine review. We apologize for the inconvenience you faced at the time of check in with your reservation. We will share this remark with our front office team and ensure this issue is addressed appropriately. Please don’t hesitate to reach out to us at the hotel if you want to discuss this further, we will be happy to help you. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Daisy, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. Therefore, we will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management

Dear Delarian, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Kimberly, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

Dear Jacob, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management

Dear Brandy, we recognize your time is valuable and appreciate the feedback you have provided for Extended Stay America. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management

Dear Tiffany, thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We are also sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Hotel Management

Dear LISA, we are delighted to read that our hotel made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more. It was our pleasure to have you as our guest, and we look forward to hosting you again here at Extended Stay America on a future visit to our area. Sincerely, Hotel Management

Dear Ivan, thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your stay. We are glad you appreciated our convenient location close to restaurants. Thank you for being our guest. We hope to have you return soon. Sincerely, Hotel Management

Lenora, thank you for taking the time to share your comments. We hope you had an overall good stay, but we apologize for not meeting all of your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We look forward to welcoming you back in the future. Sincerely, Hotel Management

Thank you for your candid evaluation. We regret the disappointing experience you had with your guest room and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We will also review your comments with our team regarding the front desk not being available during the time you mentioned to see what transpired and take steps to prevent such lapse in service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management

Janice, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

Gina, thank you for choosing to stay with us. While we are glad to know you were pleased with the cleanliness of our property, we are sorry for your disappointment with the amenities we offer. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your room. We also regret you were dissatisfied with our grab-and-go breakfast. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Sharon, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again.   Sincerely, Hotel Management

Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management

Lisa, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management

Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.  Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you.  Sincerely, Hotel Management

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

Thank you for your detailed review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will certainly make improvements in the areas you found to be unsatisfactory. Thank you again for your comments. Sincerely, Hotel Management

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best from one of our front desk associates. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for being our guest and for sharing your feedback.  We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case.  We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area.  Sincerely, Hotel Management

Jennifer, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management