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Reviews of Courtyard Battle Creek

3 out of 5
Courtyard Battle Creek
12891 Harper Village Dr, Battle Creek, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 493 reviews" "
Rating 8 - Good. 119 out of 493 reviews" "
Rating 6 - Okay. 34 out of 493 reviews" "
Rating 4 - Poor. 16 out of 493 reviews" "
Rating 2 - Terrible. 22 out of 493 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was double charged
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, convenient. Very comfortable bed. Exactly what I was looking for!
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Big room. Clean.
Stayed 2 nights in Mar 2024
Response from Monicka - Sales Manager on 2 Apr 2024
Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay and that our team could contribute to making it pleasant for you. Your kind words serve as great encouragement for our team to continue delivering outstanding hospitality to all our guests. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean hotel
Stayed 1 night in Mar 2024
Response from ~Monicka, Sales Manager on 19 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

4/10 Poor

Kristin, St. Clair Shores

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again. Rude staff, dirty and noisy. Kids running up and down the hall. Adults playing cornhole in the lobby. Hotel would not let me cancel my reservation.
Stayed 1 night in Mar 2024
Response from Monicka - Sales Manager on 2 Apr 2024
We're truly sorry for the inconveniences you experienced during your stay. We're addressing the issues raised and are committed to ensuring a better experience for you next time. .

10/10 Excellent

Mike

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We started off at another hotel in Battle Creek and it was nothing like what was on Expedia. We didn’t feel safe, the room was dirty. We weren’t even there 10 minutes and we left. We then found Courtyard! This hotel is amazing! The staff was very friendly, our room was very clean and very nice. We will definitely be back here.
Stayed 1 night in Mar 2024
Response from ~ Monicka, Sales Manager on 11 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from ~ Monicka, Sales Manager on 11 Mar 2024
We're truly sorry to hear about your experience and any inconvenience you encountered during your stay. Please know that your feedback is invaluable to us, and we're committed to addressing any issues to ensure they don't happen again. Your satisfaction is our utmost priority, and we hope to have the chance to exceed your expectations in the future.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 2 nights in Feb 2024
Response from ~ Monicka, Sales Manager on 19 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Christie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to Battle Creek often and normally stay at another hotel. This trip they were booked, so went across the street to this hotel. GREAT stay!! I will always stay at this hotel now going forward. The staff is A and having a Starbucks in the lobby is an extra bonus!!!
Stayed 2 nights in Jan 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean and everyone was very nice and helpful would definitely stay again if back in town
Stayed 1 night in Jan 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Kensey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from - Monicka, Sales Manager on 14 Feb 2024
Hello! Thank you for taking the time to leave us a review of your stay! We really value your feedback. It makes us so proud that you enjoyed your stay! Thank you for choosing the Courtyard and we hope that you will choose us again for future trips to the area.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Monicka, Sales Manager on 20 Nov 2023
Thank you for taking the time to leave us your feedback. We are so happy that you enjoyed your stay and hope that you will consider us again on future trips to the area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ~Monicka, Sales Manager on 14 Nov 2023
Thank you for taking the time to leave us your feedback. We are so glad that you enjoyed your stay with us. Please consider for future visits to the area.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from ~ Monicka, Sales Manager on 13 Nov 2023
Thank you for taking time to leave us your feedback. We are so happy that you enjoyed your time here with us. Please consider us again on future trips to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Wedding. Great service, clean room.
Stayed 1 night in Nov 2023
Response from ~ Monicka, Sales Manager on 13 Nov 2023
Thank your for taking the time to leave us your feedback. We are so happy that you enjoyed your stay with us. Please consider us again on future visits to the area.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Beds could have been softer and needed to clean the shiwer head with vinger. It had a lot of build up which made it look nasty
Stayed 1 night in Nov 2023
Response from ~ Monicka, Sales Manager on 13 Nov 2023
Thank you for taking the time to leave us your feedback. I have addressed your concerns with the appropriate team members. I sincerely hope that you will consider us for future trips to the area.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was good.
Stayed 1 night in Oct 2023
Response from ~ Monicka, Sales Manager on 24 Oct 2023
Thank you for taking the time to leave us your feedback! We are so glad you enjoyed your time with us and hope that you will consider us for future visits to the area!

10/10 Excellent

Rayven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Everything from checkin to check out was smooth. The staff was friendly and I felt at home.
Stayed 2 nights in Oct 2023
Response from ~ Monicka, Sales Manager on 24 Oct 2023
Thank you for taking the time to leave us your feedback! We are so glad you enjoyed your time with us and hope that you will consider us for future visits to the area!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again
Stayed 1 night in Oct 2023
Response from ~ Monicka, Sales Manager on 24 Oct 2023
Thank you for taking the time to leave us your feedback! We are so glad you enjoyed your time with us and hope that you will consider us for future visits to the area!

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by a wonderful desk attendant who was very helpful and accommodating. Thank you Lisa! The sofa in my room was a bit worn, yet still nice and comfortable. Overall, the property was very clean and my room was prepared well.
Stayed 1 night in Oct 2023
Response from ~Monicka, Sales Manager on 9 Oct 2023
Thank you for taking the time to leave us your feedback! We are so glad that you enjoyed your stay here with us and we sincerely hope that you will consider us on futute visits to the area!

8/10 Good

Cheryl

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from ~ Monicka, Sales Manager on 2 Oct 2023
Hello, We're so happy to hear that you enjoyed our stay with us and sincerely hope that you'll choose us again on your next visit to the area.

6/10 Okay

Robert

Stayed 1 night in Sep 2023
Response from ~ Monicka, Sales Manger on 13 Nov 2023
Thank you for taking the time to leave us your feed back.

10/10 Excellent

Christi

Travelled with family
Great staff
Very friendly staff, great customer service! Check in was quick, rooms were clean, miscommunication on times that the cafe was open but made a coffee drink for me (just after they shut things down). Saved me from having to venture out of the hotel, really appreciated that!
Stayed 1 night in Sep 2023
Response from Stephanie - Sales Manager on 5 Sept 2023
Christi! Thank you so very much for taking the time to submit a review and rating. We appreciate your support more than we can express. Happy to get you that coffee! :) Stay with us again.

6/10 Okay

justin

Liked: Staff & service, property conditions & facilities
Elevator rattled, startling my wife. Employees sitting in the smoking section near the door eith their personal belongings, camped out smoking. Cigarette butts all over the ground. If employees hang out smoking all day, at least keep your area picked up. Elevator looks like it hadn't been vacuumed in days. Room had food crumbs on the couch and such from a previous guest.
Stayed 2 nights in Sep 2023
Response from ~Monicka, Sales Manager. on 14 Nov 2023
Thank you for taking the time to leave us your feedback. We are sorry to hear your stay wasn't up to your expectations. We will review your feedback with our staff.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Monicka, Sales Manager on 14 Aug 2023
Hello, thank you for taking the time to leave us a review. We are so happy that you enjoyed your stay! Please consider us again for future visits to the area.

10/10 Excellent

Dariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful & polite staff.
Stayed 1 night in Aug 2023
Response from Monicka, Sales Manager on 4 Aug 2023
Hello, Thank you for taking the time to leave us your feedback. We are so glad to hear that you enjoyed your stay here with us. We hope that you will consider us on your future visits to the area.

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023
Response from - Monicka, Sales Manager on 5 Sept 2023
Thank you so much for taking the time to leave us your feedback! We are so happy that you enjoyed your stay! Please consider us again on future trips to the area!

4/10 Poor

Cheryl

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room we had originally reaked like cigarette smoke, we were then given a suite as the only available room which still smelled like smoke, but we sprayed room freshener to make it better as we had no other option. Throughout our stay, there were still hints of cigarette smoke, which seem to be coming through the ventilation. It was really disappointing for the amount of money we paid. The amenities at the hotel were nice, but our room situation was extremely disappointing.
Stayed 2 nights in Jul 2023
Response from Monicka - Sales Manager. on 4 Aug 2023
Hello and thank you for taking the time to leave us a review. We apologize that your stay wasn't to your liking. I have addressed your concerns with our team. We sincerely hope that you will give us another chance upon future visits to the area.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and around shopping and close to the highway!
Stayed 1 night in Jul 2023
Response from Monicka, Sales Manager on 24 Jul 2023
Hi Dawn! Thank you so much for taking the time to tell us about your stay. We are so glad that you enjoyed your time here at our property and sincerely hope that you will choose us again for future trips to the area.

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Monicka, Sales Manager on 11 Jul 2023
Hello, thank you so much for your feedback! We are glad that you enjoyed your stay and sincerely hope that you will consider us again for your next visit to the area!

10/10 Excellent

Ismail

Liked: Cleanliness
Great
Stayed 1 night in Jul 2023
Response from - Monicka, Sales Manager on 10 Jul 2023
Hello, thank you so much for your feedback! We are so glad that you enjoyed your stay and we sincerely hope that you will choose us again for future visits to the area.

6/10 Okay

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was great. We had a no-smoking room and when we walked in it smelled horrible from marijuana smoke. $320 for one night in a fairly new hotel and the smell ruined it. Staff was good but no other rooms were available. Sad.
Stayed 1 night in Jun 2023
Response from Monicka - Sales Manager on 12 Jun 2023
HI Kim,Thank you so much for your feedback. I sincerely apologize for your experience during your stay. Please rest assure that all our rooms are non-smoking and this issue of the smell has been address with our staff. I hope that you will give us another opportunity if you are in the area again in the future.

8/10 Good

walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were friendly and helpful. I found the hotel and property clean and in a nice quiet location. The room would have been more comfortable with more lighting, hooks in the bathroom and bigger mirrors in the room. It is a nice hotel.
Stayed 1 night in May 2023
Response from Monicka - Sales Manager on 16 May 2023
Hello,We are so glad that you enjoyed your stay and are very appreciative of your review. We hope that you will choose us again for future stays in the area.

8/10 Good

karen, Walker

Stayed 1 night in May 2023
Response from Monicka - Sales Manager on 12 Jun 2023
Hello,Thank you so much for your feedback and thank you for choosing the Courtyard, we sincerely hope that you will will choose us again during your next visit to the area.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience, tad expensive at $177 a night
Stayed 2 nights in May 2023
Response from Monicka - Sales Manager on 11 May 2023
Hello, we are so glad that you enjoyed your stay here at our property and sincerely hope that you will choose us again when visiting the area.

2/10 Terrible

Ariana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Monicka - Sales Manager on 1 May 2023
Hello Ariana,I'm sorry you had a less than favorable experience during your stay. I would like to speak with you regarding your experience at our property. Please give me a call at the property.

10/10 Excellent

Que

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Super clean, nice place to stay.
Stayed 1 night in Apr 2023
Response from Monicka - Sales Manager on 24 Apr 2023
Hello,We are so glad that you enjoyed your stay and sincerely hope that you will choose us again if you are visiting the area in the futire. Thank you for choosing the Courtyard Battle Creek!

8/10 Good

David

Stayed 1 night in Apr 2023
Response from Monicka - Sales Manager on 11 May 2023
Hello, thank you for your reveiw. We hope that you enjoyred your stay and sincerely hope that you will choose again if you are traveling to the area in the future.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Starbucks was there
Stayed 1 night in Apr 2023
Response from Monicka - Sales Manager on 24 Apr 2023
Hello,We are so glad that you enjoyed your stay! We sincerely hope that you will choose us again if you are in the area. Thank you for choosing the Courtyard Battle Creek!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Monicka - Sales Manager on 24 Apr 2023
Hello,Thank you for your awesome rating! We are so glad that you enjoyed your stay! Thank you for choosing the Courtyard Battle Creek!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean.
For our 1 night stay the Hotel and room was clean, There was no trouble with noisy rooms all around us which can make for a miserable stay so we were thankful for this. We would definitely stay here again.
Stayed 1 night in Mar 2023
Response from Monicka - Sales Manager on 24 Apr 2023
Hello, We are so glad that you enjoyed your stay and look forward to having you stay with us again! Thank you for choosing the Courtyard Battle Creek!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at Check-in was extremely friendly and efficient! The room was clean and up to date
Stayed 1 night in Mar 2023
Response from Monicka - Sales Manager on 13 Mar 2023
Hello Ms Humphries,I am so glad that you enjoyed your stay with us! We look forward to having you again in the future.

10/10 Excellent

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and welcoming. The room was very clean! I do wish the beds were way more comfortable for the cost of the room though.
Stayed 2 nights in Mar 2023
Response from Monicka - Sales Manager on 6 Mar 2023
Hello! We are so happy that you enjoyed your stay with us. I'm sorry the bed was not to your liking. I have noted this. I hope that you will choose us again when you are in the area.

2/10 Terrible

Evan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy property. Awful stay.
Stayed 1 night in Mar 2023
Response from Monicka - Sales Manager on 6 Mar 2023
Hello Mr Kraus I'm sorry that you were not satisfied with your stay at our property. I would like to speak with your more about your experience. Please reach out to me at the property.