Shangri-La Hotels and Resorts hotels in Batu Kawan Island, Penang

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"The staff was very friendly and the breakfast was excellent. "

"From check in, the front staff were great, attentive, offered a drink and cold towel. After minutes of entering room, they called to check if everything was good. Car lift attendant both were great in helping first timer and do say thank you to both. Finally, Harun , the attendant on my 1906 floor was superb in helping me fill the bottle water when he saw me and greeted us whenever he saw us. Pleasant stay. I will return"

"Stayed 4 nights from Jan 2 - 6th. Quality service overall given the its busy holiday season. Price was slightly on the high end as there were options elsewhere, just wanted to try it given its location on Gurney Drive which was an attraction. "

"It’s one of the most beautiful hotels we have ever stayed at. It reminds us the colonial era yet the facilities are modern. The staff are friendly and always available to help. There are lots of food choices within a 5-10 walk from the hotel. Will definitely stay here again. "

"Our 3rd time staying in JEN. Excellent service as always. They helped to prepare a birthday surprise which is highly appreciated. "

"Great view, if you're anywhere near ocean side. Towels could be replaced with thicker ones. But rooms, beds, and amenities are great."

"Great room, central location and friendly staff"

"The restaurant can up its performance to become more competitive. It will attract more guests "