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Reviews of Days Inn & Suites by Wyndham Baxter Brainerd Area

2.5 out of 5
Days Inn & Suites by Wyndham Baxter Brainerd Area
14466 Dellwood Drive, Baxter, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 831 reviews" "
Rating 8 - Good. 301 out of 831 reviews" "
Rating 6 - Okay. 77 out of 831 reviews" "
Rating 4 - Poor. 28 out of 831 reviews" "
Rating 2 - Terrible. 14 out of 831 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and convenient.
Stayed 1 night in Apr 2024
Response from Schlaine Korte, Asst. GM on 1 May 2024
Thank you so much for staying with us. We hope to see you again very soon.

10/10 Excellent

Michelle, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great location, clean and updated rooms. Love that the floors are not carpet.
Stayed 1 night in Apr 2024
Response from Schlaine Korte, Asst. GM on 1 May 2024
Thank you so much for staying with us. We hope to see you again the next time you are in the area.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Amazing staff.
Stayed 1 night in Apr 2024
Response from Schlaine Korte, Asst. GM on 23 Apr 2024
Thank you so much for staying with us and for your kind words. I will be sure to pass them along to the other staff. We hope to see you again very soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, pleasant and helpful staff. clean, good breakfast, convenient location for us.
Stayed 2 nights in Apr 2024
Response from Schlaine Korte, Asst. GM on 23 Apr 2024
Thank you for stayign with us and for your kind words. We hope to see you again the next time you are in the area.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and I loved how early we could check in. Thanks for the great stay :)
Stayed 1 night in Apr 2024
Response from Schlaine Korte, Asst. GM on 23 Apr 2024
Thank you so much for staying with us and for your kind words. I will be sure to pass them along to the other staff. We hope to see you again very soon.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and helpful. The bed waa comfortable.
Stayed 4 nights in Apr 2024
Response from Schlaine Korte, Asst. GM on 23 Apr 2024
Thank you so much for staying with us and for you kind words. We hope to see you again the next time you are in the Brainerd Lakes area.

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was clean and looked nice. The staff was great. The bed and room was very comfortable. I would definitely recommend!
Stayed 1 night in Apr 2024
Response from gm on 16 Apr 2024
Thank you :) We hope you will back to visit us soon.

8/10 Good

Lindi

Stayed 1 night in Feb 2024
Response from gm on 2 Apr 2024
Thank you.

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet stay with very friendly staff.
Stayed 1 night in Feb 2024
Response from Schlaine Korte on 27 Feb 2024
Thank you so much for staying with us and for your kind words. I will be sure to pass them along to the other staff. Please come back and stay with us again very soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on 8 Feb 2024
Thank you. Have a wonderful Day.

6/10 Okay

Pamela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Did not like the lack of towels and personal items such as shower gel shampoo and conditioner .
Stayed 1 night in Jan 2024
Response from gm on 31 Jan 2024
Thank you for staying with us. I apologize the toiletries seemed sparse, we are always more than happy to hand out extra towels, shampoo, conditioner, soap. We also have razors, toothbrushes, toothpaste and combs available upon request.

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on 31 Jan 2024
Thank you.

10/10 Excellent

Mason

Stayed 2 nights in Jan 2024
Response from gm on 5 Feb 2024
Thank you.

6/10 Okay

Robert, Hartwell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are paper thin, so I listened to the neighbors watch TV all night. I’m a business traveler, so I have to print one document every trip, and this hotel does not have a computer or printer, or anyway to email it to the front desk to do that for you.
Stayed 1 night in Jan 2024
Response from gm on 13 Jan 2024
I am so sorry that this was your experience. We do have an email guests can send things to for printing things, we have a couple of new persons that are still learning, I will make sure to revisit with everyone about being able to print for guests. I hope you have a wonderful weekend.

8/10 Good

Sydney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was fine. Only issue (slight) was the breakfast options. There were not any hot options besides the pankcake maker.
Stayed 3 nights in Jan 2024
Response from gm on 13 Jan 2024
Thank you for staying with us and for taking the time to give us feedback. We hope you will be back to visit us the next time you are in the Brainerd lakes area.

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Response from gm on 14 Feb 2024
Thank you for staying with us and for taking the time to fill out this survey. We hope you will be back to visit us soon. Have a fantastic Day.

8/10 Good

Marlene

Liked: Staff & service
Disliked: Room comfort
Visit brother
There was dust and dirt behind the bed. they need to replace the mattress was too soft and you sink into a hole. The hard-boiled eggs tasted funny. there was coffee ground in the coffee.
Stayed 2 nights in Dec 2023
Response from gm on 13 Jan 2024
Thank you for staying with us and for taking the time to fill out this review. I am sorry you ran into so many things causing discomfort, that is not what we want for our guests. I will get with housekeeping to make sure we are doing a thurough job. I have been keeping an eye on the coffee and the end of the pot, it seems to be alright, but will keep an eye out. We hope you will be back to visit us in the future and give us a chance to do better.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and the cheching was great. Nice location. Friendly and has a pool.
Stayed 1 night in Dec 2023
Response from gm on 13 Jan 2024
Thank you :) We hope you will be back to visit us soon.

8/10 Good

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the pool was open late
Stayed 4 nights in Nov 2023
Response from gm on 13 Jan 2024
Thank you for staying with us, glad you were able to rest well.

8/10 Good

Darius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from gm on 13 Jan 2024
Thank you

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish someone would have informed me that there was no housekeeping for the room. Had to stop at front desk to ask for more towels
Stayed 2 nights in Nov 2023
Response from gm on 1 Dec 2023
I apologize our stay-over service policy was not clearly stated online or at the desk, we will find a solution for that. I hope you will give us another chance to do better in the future and if so, please request housekeeping services for your room daily while checking in & we will make that happen.

4/10 Poor

Christian

Stayed 1 night in Nov 2023
Response from gm on 13 Jan 2024
Thank you for staying with us, I am sorry it was not a good one.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was packed with hockey teams whose parents were drinking in the lobby past 10pm. Unsupervised Kids running around the halls and playing sing sing ditch. Breakfast was pulled 20 minutes early with no apologies, so awkward.
Stayed 1 night in Nov 2023
Response from gm on 29 Nov 2023
I am so sorry that this was your experience. If you would like to talk to me and tell me about it in detail, I would very much like to know exactly where/what we can do better/differently, or please email me. We want to and will do better.

10/10 Excellent

Robert L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the rooms have a lot of space.
Stayed 1 night in Nov 2023
Response from gm on 29 Nov 2023
Thank you. We hope you will be back to visit us soon. Happy Holidays.

8/10 Good

Ruby

Stayed 1 night in Nov 2023
Response from gm on 13 Jan 2024
Thank you for choosing to stay with us.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well kept. We loved our room. It had a separate bedroom the kids could sleep in. Rooms were spacious. Staff were nice.
Stayed 1 night in Nov 2023
Response from gm on 29 Nov 2023
Thank you for staying with us and for taking the time to leave this review. We hope you and your family have a wonderful Holiday season.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place with sufficient amenities.
Stayed 2 nights in Nov 2023
Response from gm on 29 Nov 2023
Thank you.

8/10 Good

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from gm on 20 Nov 2023
Thank you for staying with us and for taking the time to fill out this survey. We hope you and your family have a wonderful and safe Holiday season.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from gm on 20 Nov 2023
Thank you.

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
Great place, breakfast and staff!!
Stayed 1 night in Nov 2023
Response from gm on 20 Nov 2023
Thank you :) Hope you and your family have a wonderful Thanksgiving weekend.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good water pressure and hot water. Nice staff. Quiet. Surprised by no carpet in room- would bring slippers next time. Fridge and microwave in room. Lots of outlets/USB ports. Good lighting.
Stayed 1 night in Nov 2023
Response from gm on 20 Nov 2023
Thank you for staying with us and for taking the time to leave this review. We look forward to your next visit. Have a safe and fun holiday season.

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was extremely helpful. Very friendly staff. We had a suite and it was wonderful. When someone had the TV on in one room, you could not hear it in the other. The beds were very comfortable. The suite had a breakfast bar and an apartment size refrigerator along with a microwave and a smaller size refrigerator. The breakfast was standard fare. They did have fresh fruit along with pancakes, hard boiled eggs, cereal, various breads. There was always coffee available.
Breakfast bar in suite. Larger refrigerator.
Door to second room
Stayed 2 nights in Oct 2023
Response from gm on 6 Nov 2023
Yay! So glad you and your family enjoyed the property. We hope you will be back to visit us soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great room, very comfortable. Friendly staff. Wish you had face masks available though.
Stayed 1 night in Oct 2023
Response from gm on 20 Oct 2023
Thank you :)

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from gm on 20 Oct 2023
Thank you for staying with us :)

8/10 Good

Bonnie

Stayed 1 night in Oct 2023
Response from gm on 6 Nov 2023
Thank you for staying with us and for taking the time to fill out this review. Have a wonderful Day.

8/10 Good

Yvette

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from gm on 20 Oct 2023
Thank you.

6/10 Okay

Chris

Travelled with partner
Disliked: Cleanliness, staff & service
Its kinda in a bad spot. Drive thru at kfc was my view, so a lot of headlights. Came into breakfast at 9:50 some woman yelled at us to get out.
Stayed 1 night in Oct 2023
Response from gm on 20 Oct 2023
Thank you for staying with us and for the feedback, I am sorry you were not met well during breakfast, I will be following up on that. I hope you will be back to give us another try in the future.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
The king suite with bunkbeds was a big hit with the kids. The bathroom was very tiny, beds were okay. Bad pillows. Hotel was clean and quiet. Pool & hot tub were good temperatures. Towels surprisingly soft. Great location. Breakfast was a good selection. Owner did get snappy with us about messes at the breakfast but apologized later.
Stayed 2 nights in Oct 2023
Response from gm on 20 Oct 2023
Thank you for staying with us and for taking the time to give us feedback. So glad the kiddos enjoyed the bunks and pool. We hope you will be back to visit us soon.

10/10 Excellent

Kris

Stayed 1 night in Oct 2023
Response from gm on 6 Nov 2023
Thank you.

6/10 Okay

Marty

Stayed 2 nights in Sep 2023
Response from gm on 7 Oct 2023
Thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Sep 2023
Response from gm on 26 Sept 2023
Thank you.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again
I would definitely stay here again. The room itself was great, no carpet! My kids loved the bunk beds. Our king bed was comfortable. We had been atving and we were cold, tried turning heat on and it smelt horrible! Hallways smelt funky, but room itself was fine until we started the heater 😀
Stayed 1 night in Sep 2023
Response from gm on 6 Nov 2023
Thank you for staying with us and for this lovely review. We will look into that Ptac heater smell, thank you for the heads up.

4/10 Poor

Rita, Sonoita

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was there for 4 nights and the maid never brought towels or cleaned my room. The breakfast buffet has no protein other than hardboiled eggs in a bag. (That gravy doesn't count). There is no elevator. The steps leading up to the second floor were never vacuumed while we there because the same piece of little tree bark on the step was there when we arrived and there when we left. The employees are all doing 2 jobs and are very friendly - it's not their fault that no one has updated this property. No coffee maker in the room. No dresser. And no hangers.
Stayed 4 nights in Sep 2023
Response from gm on 26 Sept 2023
Thank you for staying with us, I am sorry you experienced housekeeping issues, I will be backtracking with the head housekeeper to see what happened and we will figure it out.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will be comfortable here
The room was just right for our stay as it had everything we needed. Only complaint was that more hooks are needed to hang carry bags and clothes to keep them off the floor and out of the way. Breakfast was varied enough to have something different each of the four days. As with any business, there is a shortage of housekeeping staff so you will likely have to ask for services if you want them. When we did ask, our room was refreshed to our satisfaction. We will be returning!
Stayed 4 nights in Sep 2023
Response from gm on 26 Sept 2023
Thank you. We are so glad you you enjoyed staying with us and appreciate this wonderful review. We hope you will be back to visit us soon.

8/10 Good

Kristine, Bethel

Stayed 1 night in Sep 2023
Response from gm on 6 Oct 2023
Thank you.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Friendly people. Bad breakfast.
Stayed 1 night in Sep 2023
Response from gm on 16 Sept 2023
Thank you for staying with us and for taking the time to leave this review. I am sorry breakfast did not meet expectations, if you have time and any suggestions for items to improve the breakfast, please email me those items and I will see what I can do.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were remodeled. They are very basic but they were clean. No carpet- which is nice. The heat/ cool fan worked great. I like being able to control the temp and air flow in the room and it was very easy to do. I would stay here again.
Stayed 2 nights in Sep 2023
Response from gm on 16 Sept 2023
Thank you :)

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on 16 Sept 2023
Thank you. Have a fantastic Day!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Front desk MOD was helpful when I checked in. I think her name was Rachel. Room was clean and comfortable. Could’ve used a little more cleaning and towel service over 5 days but I didn’t run out. Overall, totally worth the price and the hot tub, pool, and guest laundry made the landing softer.
Stayed 4 nights in Aug 2023
Response from gm on 16 Sept 2023
Thank you for staying with us and for taking the time to fill out this survey. We hope you will be back to visit us soon.