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Reviews of City Loft Hotel

3.5 out of 5
City Loft Hotel
301 Carteret St, Beaufort, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 456 out of 602 reviews" "
Rating 8 - Good. 120 out of 602 reviews" "
Rating 6 - Okay. 19 out of 602 reviews" "
Rating 4 - Poor. 4 out of 602 reviews" "
Rating 2 - Terrible. 3 out of 602 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and clean! The only things I didn’t like, no ice for the room and a small tv! The bathroom was wonderful, the bed so cozy! The nice lighted makeup mirror was a great touch! Overall we were pleased with our experience!
Stayed 1 night in May 2024
Response from th on 12 May 2024
Good morning and thank you for your feedback. We are thrilled you enjoyed your stay. I apologize for the misunderstanding about the ice machine. We do have ice available for guests, but the staff has to bring it to you because the machine is not in an open area. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Converted motel but excellent service makes it feel like a hotel. Right in the middle of downtown, has its own parking lot.
Stayed 1 night in May 2024
Response from th on 7 May 2024
Good morning and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. So convenient.
Stayed 1 night in May 2024
Response from th on 5 May 2024
Good morning and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Optimal location for walking to Bay St shopping and water front .
Stayed 3 nights in Apr 2024
Response from th on 30 Apr 2024
Good morning and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a short trip to Beaufort. Nice room and an easy walk to restaurants, shops and waterfront.
Stayed 1 night in Apr 2024
Response from th on 26 Apr 2024
Good afternoon and thank you for your feedback. I am thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from th on 27 Apr 2024
Good morning, and thank you for your feedback. We hope to see you again soon.

8/10 Good

Martin

Liked: Staff & service, amenities
A nice property with a friendly and helpful owner. The gym was excellent and beyond my expectations.
Stayed 1 night in Apr 2024
Response from th on 7 May 2024
Good morning and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Loved this place!
Stayed 2 nights in Apr 2024
Response from th on 23 Apr 2024
Good afternoon and thank you for your feedback. I am thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older, but clean, comfortable and close to everything. Great stay!
Stayed 1 night in Apr 2024
Response from th on 23 Apr 2024
Good afternoon and thank you for your feedback. I am thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
The City Loft Hotel was a great place to stay. It exceeded my expectations. The room was immaculate and decorated so nice. They were very attentive to details. They even had delicious chocolate chip cookies delivered to the room in the evening. It is walking distance to the shops and waterfront dining. Will definitely stay here again!
Stayed 1 night in Apr 2024
Response from th on 19 Apr 2024
Good afternoon and thank you for your feedback. I am thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big rooms.
Stayed 2 nights in Apr 2024
Response from th on 26 Apr 2024
Good afternoon and thank you for your feedback. I am thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon

8/10 Good

frances c.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's definitely a different style of stay. It's a refurbished motel. Basically, they took a motel room and put in a fancy bathroom. The "soaking" tub is so deep that, short people like myself could not get in or out easily. Neither the tub nor the shower has grab bars. The ad touts room service, but there isn't any. Additionally, you have to request ice from the front desk. You do not have any access to the ice room. No microwave either. It's overpriced for sure. Very convenient to Bay Street, the waterfront park, shopping, restaurants. The "kids" who ran the office while we were there were wonderful.
Stayed 2 nights in Apr 2024
Response from Christiana on 19 Apr 2024
Hello Frances,Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient, and we appreciate your recognition of our bathroom amenities, which many of our guests truly enjoy.We apologize that your experience with the bathroom facilities did not meet your expectations. We understand that accessibility is paramount for all our guests, and we sincerely regret any difficulty you encountered. In the future, we recommend requesting an ADA room to ensure a more comfortable stay tailored to your needs.Regarding our services, we do communicate at check-in that room service is available upon request. Additionally, we understand the inconvenience regarding the ice machine's accessibility due to our property layout, and we appreciate your understanding as we strive to accommodate guests' needs by delivering ice directly to their rooms.Our team takes pride in providing exceptional service to all our guests, and we're pleased to hear that they were able to assist you throughout your stay.We genuinely hope that we were able to contribute to making your anniversary special, despite the challenges you encountered. It would be our pleasure to welcome you back in the future and ensure a more enjoyable experience. If there's anything further we can assist you with, please don't hesitate to reach out.Thank you again for your feedback, and we look forward to the opportunity of hosting you again.

10/10 Excellent

edward

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from th on 10 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was somewhat of an issue due to construction on the lot. The staff was friendly and hands on.
Stayed 2 nights in Mar 2024
Response from th on 7 Apr 2024
Good afternoon and thank you for your feedback. We do apologize for the inconvenience of limited parking at the moment. Thank you for staying with us and hope to see you again soon

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chris on 29 Mar 2024
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Garrett

Stayed 1 night in Mar 2024
Response from th on 7 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Marcella

Travelled with partner
Loved the hotel and being in historic Beaufort. It was extremely clean and comfortable.
Stayed 1 night in Mar 2024
Response from th on 7 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the setup of this property. Staff is always very friendly and helpful. Whatever they use for cleaning products, the rooms always smell like you've walked into a spa. Travel for work and always enjoy.my stay here.
Stayed 1 night in Mar 2024
Response from th on 7 Apr 2024
Good afternoon and thank you for your feedback. We are thrilled you enjoyed your stay as we try to make our guests as comfortable as possible.Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Staff was excellent.
Stayed 2 nights in Feb 2024
Response from th on 10 Apr 2024
Good evening and thank you for your feedback. We are extremely thrilled you enjoyed your stay. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Fain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and a block off Bay St. Throwback motel with great updates and staff. Super cute and everything you need. Coffee shop that is attached is a great addition as well. Rates are great and would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from th on 10 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming and quiet. I had trouble with the TV remote and there we no instructions but that’s just me. I’m sure most people could have figured it out 😂
Stayed 1 night in Feb 2024
Response from th on 10 Apr 2024
Good afternoon and thank you for your feedback. I apologize for the inconvenience with the tv remote and wish we could have fixed the issue while you were here. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Beaufort & easy parking though could be a bit noisy due to its proximity to the road.
Stayed 2 nights in Feb 2024
Response from th on 10 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Thomas

Liked: Amenities
Room is real nice, I can’t say enough good things about the ladies at the front desk, so kind and accommodating
Stayed 1 night in Feb 2024
Response from th on 10 Apr 2024
Good afternoon and thank you for your feedback. Thank you for staying with us and we hope to see you again soon.

8/10 Good

david

Travelled with group
Liked: Staff & service
Disliked: Amenities
Smaller than I thought. But worked out fine. Was perfectly sufficient for one night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the little details that went in to making this truly a boutique hotel experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very surprising in a great way!
Very pleasant inside. Great location and additional parking not far away. Coffe shop and work out area. Pleasant staff. If I ever come back to Beaufort, SC this is the spot. Worth every penny what a steal!! O
Bathroom
Walk in shower
Tub
Robes
Stayed 1 night in Jan 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at City Loft! Needless to say, this is where I’d choose to stay even if I were a local…because I am! There are many parts to why this is a favorite, mainly because the people who work at this particular hotel are accommodating and also very genuine. I am thankful to have a place to go.
Stayed 1 night in Jan 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous stay in Beaufort! Love the location of City Loft...Staff was friendly and helpful. Room was comfortable. Will stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Great location. The manager on duty is the bomb.
Stayed 1 night in Dec 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice but problems: The hotel is very nicely remodeled. Cleanliness was good. You could smell cleaning supplies. Everything appeared to be clean. Sitting areas outside were nice. Appeared to have bicycles for use. Convenient to shopping. A nice walk to shopping and on the water with nice local parks. Not a huge amount of restaurants but they are good. Problems for us were; The rain shower doesn't allow you to take a shower without getting your hair wet. The tub is VERY difficult to get in and out of. No safety bar to hold onto and the tile made it very slick. The bathroom is beautiful but was not thought through well. The hotel was missing a lot of expected amenities. They were deal breakers for us! We take coffee, tea and popcorn with us when we travel. There was no coffee maker (there is a coffee shop but they close at 6pm). There was not a microwave for hot tea, popcorn or restaurant leftovers. There was a refrigerator. There was no iron in the room, there was an ironing board but who wants to have to get dressed to go to the office to get an iron. There was no alarm clock. These things may have totaled $200 in cost for the hotel to make available. They could have left off the robes and supplied the basic expected items for the price the price of the robes. Don't drink the wine supplied its an extra cost.
Stayed 2 nights in Dec 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
Great hotel in excellent location. Friendly staff and clean room. We will be back!
Stayed 1 night in Dec 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Time
Nice place to stay. Pet Friendly. However the room smelled strongly from using bleach. Good parking. Stayed there the second time. Very convenient to walk to all of Old Beaufort.
Stayed 1 night in Dec 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and its location are ideal to explore Beaufort. Hotel check-in was easy and the receptionist was friendly, helpful and knowledgeable of the area.
Stayed 1 night in Dec 2023

8/10 Good

George, Marathon

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet flushing mechanism was problematic. It would flush but had to be held down for about 10 seconds to do so.
Stayed 1 night in Dec 2023

6/10 Okay

Jack

Liked: Cleanliness, staff & service, room comfort
Great customer service. However, it's hard to understand how this hotel is rated as 'excellent' (?). Overall condition is ok but certainly not excellent. Location for access to historic district is good. Adjacent to busy street and road noise.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary, Anderson

Stayed 2 nights in Nov 2023

6/10 Okay

George, Marathon

Travelled with partner
The cleaning fluids they use are overpowering when you enter the room and leave a slippery residue on the bathroom floors. Also, it’s a bit inconvenient the way they manage their front desk; no one is usually there and you have to page them to come to the front desk. Nice people though.
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this property
Stayed 1 night in Nov 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Fruendly staff, very clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities, room comfort
Quaint and close to everything & pet friendly.
The hotel is quite nice. It is a block away from the water and all the downtown action. The is a coffee shop on the property which was convenient, bc there is no coffee pots or microwaves in the room. A plus is the large soaking tub, super soft towels & complimentary robes. Cons: on a very busy street with a lot of traffic noise.
Stayed 1 night in Nov 2023

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
A surprise find. Very comfortable and walkable to everywhere we wanted to go.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay. Will stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Chloe

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023