Terrace/patio

Reviews of Holiday Inn Hotel & Suites Beaufort at Highway 21, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with a very comfortable bed
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Rita, thank you for the 5 star review and your business. We love that you had a great experience and look forward to hosting you again!

8/10 Good

Shirleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious and comfortable. We enjoyed breakfast in the restaurant on the property. The staff were friendly and obliging. They notified us that the pool was out of order before we came.
Stayed 1 night in May 2024
Response from AndreaS on 14 May 2024
Thank you for your feedback, I’m glad you enjoyed your stay.

6/10 Okay

Gregory, West Henrietta

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool broken. Fitness room broken. 1 of 2 elevators broken. Room was very large and clean. Staff was friendly.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Gregory, thank you for choosing to stay with us. We appreciate your business and feedback. We are currently under a renovation of our amenities and first floor. We can not wait to showcase the new look! Our elevator has been down due to a part being on back order, it is getting fixed today. I can only imagine your frustrations, please view these incidents are isolated and not indicative of the service we strive to provide. I hope you give us another opportunity to wow you!

8/10 Good

William

Location
Stayed 2 nights in May 2024
Response from AndreaS on 14 May 2024
Thank you for staying with us

8/10 Good

Libby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely marsh view. The beds are too high. My husband and I are both short and in our late seventies. As funny as that may seem, it was difficult getting in the bed. If we stay there again, we will bring a step stool.
Stayed 2 nights in May 2024
Response from Andreas GM on 12 May 2024
Thank you for your feedback.I’m glad you enjoyed your stay!

6/10 Okay

Jesse

Travelled with partner
Liked: Cleanliness, staff & service
Very average hotel. Nothing special. The gym and pool were closed and the breakfast is extra. So not quite worth the price to me but still not a bad stay. The staff was very friendly and helpful.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Jesse, thank you for taking the time to let us know about your experience. I would like to sincerely apologize for the inconveniences. We are a full service hotel, our breakfast is not included however we offer rates with breakfast included. I hope you come back and give us another chance when your travel plans bring you back to Beaufort.

10/10 Excellent

Falisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property saved our trip after having to check out from another place 3 minutes away. If I’m ever in Beaufort again, this will be my first choice.
Stayed 2 nights in Apr 2024
Response from AndreaS on 5 May 2024
Thank you for your feedback. I’m so glad you enjoyed your stay with us.

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Manager on 1 May 2024
Jackie, thank you for staying with us while in Beaufort, SC. We appreciate you taking the time to let us know about your experience. Please come back again soon!

8/10 Good

Sandra

Travelled with family, Travelled with partner
Only one elevator worked and was told by another guest that both were down for a while and they had to use stairs! Only one server in the restaurant on Sunday morning.. over one hour to get a simple breakfast! The server was overloaded and don’t know about the kitchen but awful for Sunday morning!
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Sandra, thank you for taking the time to let us know about your stay. I sincerely apologize for the inconveniences you experienced, please know we have addressed your concerns. We strive for all guests to have a memorable experience, when they do not, we discuss the feedback to ensure fix the issues. Thank you for your business and choosing to stay with us. Please give us another chance when your travels plans bring you back to Beaufort, SC!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay for a few days!
Stayed 1 night in Mar 2024
Response from Manager on 30 Apr 2024
Scott, thank you for the amazing review! We appreciate you choosing to stay with us while in Beaufort, SC. Please come back soon with your family and friends!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean place to stay!
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
James, thank you for choosing to stay with us while in Beaufort, SC and taking the time to share your experience with the world! We look forward to hosting you again in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Timothy, thank you staying with us and leaving a 5 star review! We strive for every guest to have the same experience as you. Please come back for another memorable stay.

4/10 Poor

Kimberly Marchele

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs some updates and maintenance done.along with keeping up on things like dust and bugs.do have nice beds and good dive products.
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Kimberly, thank you for choosing to stay with us and taking the time to let us know about your experience. We strive for every guest to have a memorable experience. I sincerely apologize we failed with you. Please give us another chance when your travel plans bring you back to Beaufort, SC.

2/10 Terrible

Shawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I’m a disabled veteran and the elevator was broke throughout my stay. We were on the 3rd floor. Also, the pool, gym and hot tub were all out of service.
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Shawn, thank you for your service to our country. I would like to sincerely apologize for the inconveniences during your stay. We have addressed your concerns and the elevator is fixed now, we are still waiting on a part for the other one. I know how frustrating it can be to have those issues. We are currently working on the design of our first floor renovation, when that is completed the new look will impress for sure. We strive to exceed every guests expectations and I am very sorry we did not you. Please give us another chance when your travel plans bring you back to Beaufort, SC.

10/10 Excellent

Amy, Florence

Travelled with family
Super clean and they had two cribs available for my twins.
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
Amy, I am thrilled to read about your experience and the service that was provided. We appreciate your business and hope you come back soon!

6/10 Okay

BARBARA

Travelled with family
Liked: Cleanliness, staff & service
Mattress was too firm and too high. Pillows gave me a pain in the neck.
Stayed 1 night in Apr 2024
Response from Manager on 22 Apr 2024
Barbara, thank you for choosing to stay with us while in Beaufort, SC. I am very sorry to hear about your experience. I cant imagine a restless night. We strive for every guest to have a great stay. Please forgive us, we hope you give us another try.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great rate, but in elevator was out, some facilities were closed and the ac unit was very loud in our room.
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Anne, thank you for taking the time to let us know about your stay. I know how inconvenient it can be and for that I am very sorry. We are waiting on a part for our elevator to get it back up and running, it was supposed to be here last week but it is still pending. I have addressed your concern with the ac unit. We strive for every guest to have a memorable experience. Please give us another chance when your travel plans bring you back to Beaufort!

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, amenities
Clean,large room. Staff was friendly and helpful. Comfortable bed.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Michele, thank you for the kind words from your recent stay and choosing to stay with us. We love when our guests have a memorable experience. Please come back for another great stay!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The young lady working the tables in the Hotel Restaurant for breakfast was outstanding. She was the only one waiting on tables and she was on point in her professionalism and politeness. Respectfully Jeff Parker
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Jeff, thank you for taking the time to let us know about your stay. Our team strives for every guest to have the same experience as you. We appreciate your business and kind words! We look forward to hosting you again in the near future!

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but not worth the price.
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Amy, thank you for choosing to stay with us and the recognition on the cleanliness of the hotel. I apologize you not feel it was worth the price. Can you give us details on what would have been worth the price you paid? We appreciate all guest feedback so we can provide the best experience to every guest. Please give us another chance when your travel plans bring you back to Beaufort.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr 2024
Jennifer, we strive for every guest to have the same experience as you. Thank you for choosing to stay with us and taking the time to review your recent experience. We hope your travel plans bring you back to Beaufort, SC!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Off the Main Street so quiet. Really friendly vibe
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Robert, thank you for choosing to stay with us while in Beaufort, SC. We appreciate the 5 star review and the kind words. Please come back soon!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good. We had both dinner and breakfast. Both were restaurant quality.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Bryan, thank you for taking the time to let us know about your experience. We strive for every guest to have the same experience as you. Please tell all your friends and family about our hotel in Beaufort, SC. We hope you come back soon!

10/10 Excellent

steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , will stay again
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Steven, thank you for the 5 star review. We appreciate your business and we will gladly let you stay again! We look forward to hosting you again soon.

10/10 Excellent

Baileigh

Travelled with group
Liked: Staff & service, property conditions & facilities
The room size was very spacious for prize.
Stayed 2 nights in Apr 2024
Response from Manager on 8 Apr 2024
Baileigh, thank you for choosing to stay with us and taking the time to review your experience. We are so glad you had a memorable stay, we look forward to hosting you again soon!

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was ok. We originally booked a 2 bed room and with 20 minutes left in our 10 hour car ride we’re called and told that our reservation was cancelled. This is after the hotel called to confirm 4times and we always said we were coming, just late. Check in was at 4 and we arrived at 11 or so due to traffic. The pool was under construction and had I known that I would have booked elsewhere, they sent a text message stating that the renovations were happening after the moment the booking was locked in at the 24 hour window. Then there was breakfast. They advertised a free breakfast with the stay and that was also not true. We received meal vouchers for 3days and had to use them all at once because they were only good for one person and we had 6, then had to pay on top of it. The one waitress they had working there was very rude and when we asked to switch from the obviously spoiled chocolate milk to juice she rolled her eyes and said well the date was fine. There was nothing for children on the menus and no way to order in smaller portions, according to the waitress. The rooms were also not very clea, there was black hairs all over our room and the pull out couch had a lot of stains on it. The rest of the hotel staff was very friendly. Charles the night shift front desk man was seriously the BEST!!! He made us feel like we were welcomed and not like a burden like the rest of the staff we came into contact wit.
Stayed 3 nights in Apr 2024
Response from Manager on 8 Apr 2024
Jessica, thank you for staying with us while in Beaufort, SC. I appreciate your thorough details of your stay, I sincerely apologize for the inconveniences. We strive for every guest to have a memorable experience. I will be addressing your concerns immediately. None of these should have come up. Please give us another chance to show you what we strive for every guest to experience at our hotel!

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was told I couldn't receive a room with a marsh view despite multiple rooms being available. I was told that a third party reservation wouldn't allow a change.
Stayed 1 night in Mar 2024
Response from Manager on 8 Apr 2024
Joshua, thank you for choosing to stay with us and taking the time to let us know about your experience. I sincerely apologize for not being able to get a marsh view room. I will be addressing this with the team. I hope you view this incident as isolated and not indicative of the service we strive to provide. Please give us another chance!

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Scott, thank you for the 5 star review! We appreciate your business and hope you come back soon.

10/10 Excellent

FRED, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the two elevators was out of service for the entire stay. This made for long waits when calling an elevator.
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
Fred, thank you for taking the time to let us know about your stay. I apologize for the inconvenience, we are waiting on a part to get it fixed. We appreciate your business and 5 star review! Please come back when your travel plans bring you back to Beaufort!

8/10 Good

anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience minus you have to prepay for breakfast had 5 choices and it was not very good. Threw most of it away. Did not even go back for breakfast the 2nd morning...waste of money.
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
Anissa, thank you for taking the time to let us know about your stay. I would like to apologize for the breakfast offerings, I will be addressing these with our F&B department. We strive to exceed every guests expectations, I am embarrassed we failed with you. We appreciate your business and hope you give us another try to WOW you!

8/10 Good

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were very clean as was the total property. One elevator did not work and the pool and hot tub were down for matinance.
Stayed 2 nights in Mar 2024
Response from Manager on 23 Mar 2024
Scott, thank you for choosing to stay with us while in Beaufort, SC. I apologize the inconveniences you experienced. I am very happy to the hear about the cleanliness of your guest room! I hope you come back again soon.

10/10 Excellent

Pasquale

Travelled with partner
Liked: Amenities
Everything
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Pasquale, thank you for the amazing review! We appreciate your business and look forward to hosting you again soon.

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room setup where the sleeping area is closed off from the tv and bathroom with a door
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
William, thank you for the kind comments and reviewing your recent stay. We certainly appreciate your business and I hope you come back soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Lots of space in the 2 room suite.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Jason, thank you for your business and the kind comments from your recent stay. We hope you come back soon for another memorable experience!

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Juan, thank you for taking the time to let us know about your recent stay. We appreciate the feedback! Our team strives to provide the best service. We look forward to hosting you again in the near future!

10/10 Excellent

Jennifer L

Liked: Cleanliness, staff & service, property conditions & facilities
This property is affordable, extremely clean and the staff is absolutely wonderful! I highly recommend!!
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Jennifer, thank you for the kind comments from your recent stay. We appreciate your business and look forward to hosting you again soon!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Jordan, thank you for the choosing to stay with us and the 5 star review. We strive for every guest to have the same experience as you. Please come back soon for another memorable stay!

8/10 Good

TERRY

Travelled with partner
Liked: Cleanliness
Unfortunately they ONLY offered a limited breakfast menu that wasn't included with accommodations.
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Terry, thank you for choosing to stay with us and taking the time to review your stay. I apologize for the breakfast offerings, we are a full service hotel and do not provide complimentary breakfast. We do offer rates with breakfast included if you come to our hotel or another full service Holiday Inn. I hope you come back when your travel plans bring you back to Beaufort!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe, clean, great staff. Second year staying here and will continue to do so. I got the king room with the jacuzzi and 10/10 recommend. No complaints!
Stayed 2 nights in Mar 2024
Response from Manager on 11 Mar 2024
Taylor, thank you for your loyalty to our hotel in Beaufort, SC. We appreciate the kind words and look forward to hosting you again soon!

6/10 Okay

Virginia M.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very comfortable bed & pillows. Hallway room doors banged up & not very appealing
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Virginia, thank you for choosing to stay with us and letting us know about your stay. I am so glad you loved the comfort of our beds. I apologize for the condition of the guest room doors. I will be addressing this concern with our engineering team. I hope you view this incident as isolated and not indicative of the service we strive to provide. Please give us another chance when your travel plans bring you back to Beaufort!

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness
Several broken things
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Terry, thank you for choosing to stay with us. I apologize for the broken things, can you shed some light? We strive to exceed every guests expectations. We address all guest concerns to ensure we are providing the best experience. Please give us another try next time your travel plans bring you back to Beaufort.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Bradley, thank you for choosing to stay with us while in Beaufort, SC. I am so happy you had a great stay, we look forward to hosting you again soon!

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 4 Mar 2024
Clara, thank you for staying with us while in Beaufort, SC. We appreciate you taking the time to let us know about your stay. I hope you come back again soon!

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Amenities
It was ok. Just old and dated
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Rebecca, thank you for choosing to stay with us while in Beaufort, SC. I apologize you thought our hotel was old and dated. We are currently in the design phase of the 1st floor renovation and we can not wait to share the new look with the world! I hope you view this stay as isolated and not indicative of the service and product we strive to provide. Please give us another chance to WOW you.

2/10 Terrible

William1

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
pool and gym inoperable the place need renovation
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
William, I appreciate you taking the time to let us know about your stay. I apologize for the pool and the gym, we are currently in the process of renovating the 1st floor. We can not wait to showcase the new look. I hope you come back and give us another chance to provide you with a more memorable experience.

10/10 Excellent

Tamalynn, Beaufort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents really enjoyed their stay. Slept well and felt comfortable. Enjoyed their stay even though it was for one night. Thank you.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Tamalynn, thank you for choosing our hotel for your parents. We appreciate the kind words and hope they come back soon!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Immediately the elevator did not work, got to the room and the handle on the bathroom was about to fall off the resivore on the back of the toilet was loose and there was roaches running around in the room.
Stayed 1 night in Feb 2024
Response from JP on 24 Feb 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our excellent customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future. So that you know, this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 Excellent

mary

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
Mary, thank you for the 5 star review! We appreciate your business and look forward to hosting you again soon!

10/10 Excellent

Michal, Huntsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was courteous and helpful.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Michal, thank you for the kind comments from your recent stay. We appreciate your business and glad you had a memorable experience. We look forward to hosting you again soon!

10/10 Excellent

Nathanael

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Nathanael, 5 star stays are what we strive for every guest. We appreciate your business and look forward to hosting you again soon!