Signature Suite, 1 King Bed, Kitchenette | Private kitchenette
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Reviews of Marble Tower Hotel

3.5 out of 5
Marble Tower Hotel
Hamra, Makdessi Street, Beirut

Reviews

6.4
Rating 10 - Excellent. 7 out of 56 reviews" "
Rating 8 - Good. 21 out of 56 reviews" "
Rating 6 - Okay. 14 out of 56 reviews" "
Rating 4 - Poor. 3 out of 56 reviews" "
Rating 2 - Terrible. 11 out of 56 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mhd louay

Stayed 1 night in Nov 2023

2/10 Terrible

omar

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not good at all
Stayed 3 nights in Oct 2022
Response from Customer service on 8 Oct 2022
Thank you for your review, though we would had preferred that you had talked to us before your check out why you felt that the hotel was not good, in order to make your next visit to us a more comfortable one.

2/10 Terrible

Nassrin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Reservation Department on 3 Aug 2022
Thank you for choosing Marble Tower Hotel for your accommodation in Beirut,Lebanon. Hope next time we will try our best to serve you better.

2/10 Terrible

Ahmad

Disliked: Staff & service, amenities, property conditions & facilities
Not habitable, had to checkout 2 nights earlier for a better hotel. This hotel did not even offer a partial refund. Pay more for a better hotel. Not Recommended.
Stayed 4 nights in Jul 2022
Response from Reservation Department on 20 Jul 2022
Thank you for choosing Marble Tower Hotel for your stay at Beirut, Lebanon. We are sorry for your inconvenience but rest assured that we will try always to serve you the best way possible. See you back soon.

6/10 Okay

Shadi

You get what you pay for
The cheapest hotel in the heart of hamra but not the cleanest I’d say. Convenient though as everything is walking distance
Stayed 2 nights in Jun 2022
Response from Reservation Department on 27 Jun 2022
Thank you for your review. Hope to see again during your next visit to Beirut, Lebanon. We will make sure to always serve in the best way possible.

8/10 Good

Abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2019

6/10 Okay

Abdulaziz

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
not bad
good receptionist very cooperative and directing although the cleaning staff were not cleaning well and they are not professional cleaners .The location is good near to resturant. The rooms are great and the beds are very comfortable.
Stayed 4 nights in Aug 2021

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest in the center
Fast, nice and efficient check in and out. Everything is good and even great if you consider the actual situation in Lebanon! The only small trouble was the wifi, a bit slow
Stayed 1 night in Aug 2021

10/10 Excellent

russell

Liked: Cleanliness, staff & service, room comfort
Little run down, but good for a long weekend in a great location
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Reservation Department on 10 Jan 2020
Thank you for your response Anonymous. Hope to see you again in our hotel.

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2019

8/10 Good

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservation Department on 10 Jan 2020
Thank you for response. Hope to see you again

2/10 Terrible

mohamad

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Reservation Department on 10 Jan 2020
Thank you for your response. Hope to see again in our hotel to do the best necessary to make your stay a good one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2019

8/10 Good

Abs, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value for money. Breakfast very average......
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent value for money. Im at Elysee Residence now and its a rip off compared to the value Marbel Tower offers. Put a electric jug in the room and improve wifi then it would be great
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was great, and the staff were really friendly
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Couldn't use the fridge because it wouldn't open, the fridge door is on the bed side. Facilities and room condition is terrible.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Muhammad

Liked: Staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

Afram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
i like this place so much that i stayed again on my return trip to beirut. they are so helpful and nice they gave me good advice and helped me plan my ride to the airport for a great price. i even got a great room upgrade for my last night in lebanon.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A modest and pleasant hotel , i enjoyed my time there
Stayed 5 nights in Apr 2019

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
the service here was great. Ali was super helpful and friendly. they helped me figure out what to see and do in Lebanon and even helped me contact my other hotels to make sure I arrived safely. Everyone was very friendly. I even got an upgrade on my last day. the hotel is affordable and located right in Hamra where you want to be if you are a first time tourist in Beirut. i would surely recommend staying at the marble tower.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located with all you can need footsteps away. The hotel is very clean with nice furnitures and comfortable bed. The breakfast is the usual hard boiled eggs with labneh, cucumbers, tomato, pita bread.. For the price, you can’t go wrong. Possibly the best hotel in all Beirut for the price
Stayed 2 nights in Mar 2019

6/10 Okay

Jason

location
The shower was super bad took around 5 mins for the hot water to come on and in the bedroom one the windows did not have curtains and it woke me up at 7am every morning! the wifi was super bad would take so long to load the page even google maps was so long! The breakfast was very basic the bed was very comfortable! The location is very good!
Stayed 2 nights in Mar 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamra
Good location
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The linen was fresh, but there was hair all over the duvet cover (probably the housekeeper’s) There were 2 shampoos but only 1 bath gel The internet connection was pretty slow The engine sound outside the window was a bit annoying The tv had very limited channels that worked, the rest were just grey
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t stay, saw the room and canceled ASAP, dirty/filthy, smell of smoke and mildew. The walls had unpainted spackeling, paint chipping and visible signs of water leaks everywhere. Any positive reviews have to be suspect as it is impossible that anyone would be satisfied let alone happy with their stay. For the same price we found a way better hotel down the street. The only good part of this place was the kindness of the receptionist.
Stayed 1 night in Aug 2018
Response from The Management on 21 Aug 2018
Dear Sir, We are sorry you experienced a bad stay at our hotel, but since all our renovated rooms were reserved, the only remaining one was not satisfactory. Hopefully we can make it up to you on your next visit and all our rooms would be renovated by then. Kind Regards,

8/10 Good

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We stayed in the hotel for 14 nights. The rooms on the 4th floor and I think the rest of the upper floors were very clean and well maintained, but some are small. The whole staff is very polite, helpful and friendly. We wanted to change our room because of the size, they accepted and offered another room in the 2nd floor and showed it to us, but we preferred our first room. The location is perfect, less than 3 minutes to Hamra on foot. They offer a free good breakfast, the wifi is very good. You get more than expected for the money you pay. I just want to suggest that the lower floors and the reception area should be renovated as the 4th floor, there must be a solution for the sewage smell that appears sometimes in the room. Last suggestion is that guests sitting in the reception should be sitting nicely and not lingering on sofas. Finally we were satisfied with our stay and would like to thank the whole staff
Response from The Management on 30 Apr 2018
Thank you Mrs. Nadia for the lovely review and hope to see you soon in your next visit. We will take your suggestions into consideration and we will attempt to fix them the soonest. Best Regards,

8/10 Good

Amal

2/10 Terrible

Ismail

Stayed 1 night in Apr 2022

4/10 Poor

Younghoon

Stayed 4 nights in Jan 2022
Response from Reservation Department on 30 Jan 2022
Thank you for choosing Marble Tower Hotel for your stay at Beirut, Lebanon. Hopefully on your next visit we will make our utmost effort to serve you better and better. Congratulations for the winning of the Korean Football team.

2/10 Terrible

Mustafa

Business traveller
Disliked: Property conditions & facilities, room comfort
Niet reserveren hotel zonder electra
Hotel in prima locatie met aardig personeel, maar zonder electra; tijdens mijn verblijf was electra voor klein deel van de dag beschikbaar rest van de tijd kon je geen airco aanzetten weer was erg warm en vochtig in Beirut zonder airco geen leven!
Stayed 4 nights in Sep 2021
Response from Marketing Department on 23 Sept 2021
We are glad that everything else in our hotel was perfect except the electricity, which is, as you may not know, is provided by the Elecrticite du Liban for ONLY TWO HOURS PER DAY. For the past four months, our hotel has been operating the electrical generator 22 hours per day which is virtually impossible. As a result the electricity is switched off ONLY for 2-3 hours during the day and 2 hours early in the morning. This is actually the case with almost ALL the hotels in Lebanon nowadays.

6/10 Okay

Boualem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

2/10 Terrible

Luai, Paris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible Jamis vu un hôtel pourri Par contre les personnal est très sympa
Stayed 1 night in Feb 2020
Response from Reservation Department on 26 Feb 2020
Though your response is very harsh, but nevertheless we like to thank you for choosing Marble Tower Hotel for your stay in Lebanon. Hopefully we will try to make your stay next time more pleasant.

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Reservation Department on 26 Feb 2020
Thank you for choosing Marble Tower Hotel for your stay in Beirut, Lebanon.

8/10 Good

Artur

Travelled with group
Liked: Staff & service, room comfort
Przyzwoite miejsce w dobrej lokalizacji
Hotel w dobrym miejscu, tuż obok głównej ulicy handlowej Bejrutu. Obsługa przyjazna i pomocna. Mieliśmy problem z cieknącym kranem i zalewaną łazienką - od razu próbowali naprawić a jak się szybko nie udało zmienili nam pokój. Śniadanie raczej skromnie. Cena do jakości jest w porządku.
Stayed 2 nights in Nov 2019
Response from Reservation Department on 26 Feb 2020
Thank you for choosing Marble Tower Hotel for your stay in Beirut and thank you for your feedback. Hope to see you again in our hotel soon.

8/10 Good

Osman

Business traveller
Liked: Cleanliness, staff & service
Güzel bir deneyim oldu
Otel çalışanları oldukça nazik ve yardımsever. Sular tuzlu akıyor ama bu şehirde genel bir durum. Birçok lokasyonda bulunduk ama interneti en iyi çeken yer diyebilirim. Düzenli temizlik yapılıyor, kahvaltı biraz daha iyi olabilir.
Stayed 5 nights in Nov 2019
Response from Reservation Department on 10 Jan 2020
Thank you for your response. Hope to see you again in our hotel soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Staff is friendly and helpful ( I had a no-show problem with my driver on the way back to airport at early morning and the guy at reception quickly found an arrangement). Room is spacious, clean and confortable, lebanese breakfast is great, perfect location. I really enjoyed it and locals who are more than welcoming. Definitely I will always bring with me some good memories from Lebanon!
Stayed 2 nights in Sep 2019

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

6/10 Okay

Wissam

Stayed 1 night in Jun 2019