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Reviews of Plaza Hotel

4 out of 5
Plaza Hotel
Hamra Street, Beirut

Reviews

7.2

Good

Rating 10 - Excellent. 129 out of 568 reviews" "
Rating 8 - Good. 200 out of 568 reviews" "
Rating 6 - Okay. 129 out of 568 reviews" "
Rating 4 - Poor. 64 out of 568 reviews" "
Rating 2 - Terrible. 46 out of 568 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Al-Anood

Liked: Cleanliness, staff & service
I would stay here if on hurry, no parking (actually paid parking), room is average yet have a good bathroom however, not too fancy water pressure.. Overall in a convenient spot, have a near by exchange store with good price 💱
Stayed 1 night in Dec 2023
Response from Hotel management on 8 Dec 2023
We are sorry that your stay with us was below your expectations. We hope you will visit us soon and have a better time at the Plaza Hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel management on 12 Oct 2023
We are sorry that your stay with us was below your expectations. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in an nice area and main walkable street, close to a landmarks
Stayed 3 nights in Sep 2023
Response from Hotel Management on 30 Sept 2023
Dear Luis, Thank you for your great feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with my stay. Friendly staff and convenient location.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 9 Sept 2023
Dear Hassan, Thank you for your great feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

10/10 Excellent

Mariam, Kuwait

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy, they even gave me a free suite upgrade thanks alot to all the staff
Stayed 1 night in Sep 2023
Response from Hotel Management on 3 Sept 2023
Dear Mariam, Thank you for your wonderful review. I hope we will have the opportunity to welcome you back again soon. Kind regards

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joél & Marco
Our stay here was amazing. This hotel was a great place to come back to at the end of a day of adventuring in Lebanon. It felt like coming home. The staff were incredible and were always happy to help us with whatever help we needed. From negotiating with taxi drivers, to advising us on places to eat, shop, and get a nice shave in Beirut. Every time we approached anybody they went above and beyond to help us. Mohamed (hopefully spelt right), Ali, and especially Omar could not have done anything more to ensure that our stay in Lebanon was more enjoyable. If we return to Beirut we will book this hotel again.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 1 Aug 2023
Dear Joel & Marco, Thank you for your wonderful review. I hope we will have the opportunity to welcome you back again soon. Kind regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located if you are visiting beirut. Close to dozens of restaurants and shops. Anything you could possibly need is within walking distance. When you get in a service' shared taxi with red plates it will cost you about $1.50 per person to get almost anywhere in the city. If you want to stretch out further its more like $2.50 each, so be aware. But this is an excellent hotel, the staff are awesome, rooms are clean. Crepeaway restaurant is connected to the hotel. Cant recommend this place enough. Excellent value.
Stayed 15 nights in Jul 2023
Response from Hotel Management on 26 Jul 2023
Dear Sir, Thank you for your great feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & Comfortable Stay!
In the heart of Hamra, my stay at the hotel was really pleasant. Big spacious room, working a/c and a clean bathroom. You can't ask for more when you've been out all day in sunny Beirut! Lots of nearby shops and cafe's. I didn't occur any issues in my trip and even so the staff are super friendly. The price was really reasonable too for a last minute booking. I would happily come and stay here again.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 20 Jun 2023
Dear Sir, Thank you for your great feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall, but with many extras costs
Excellent service, good location and at a reasonable price. We booked it as it has “airport shuttle”, but the shuttle was not included in the booking. Also, it seems a bit silly to charge for coffee pods when a Nespresso machine is provided in the room.
Stayed 1 night in Apr 2023
Response from Hotel Management on 17 Apr 2023
Dear George, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

8/10 Good

Aida

Liked: Staff & service
Convenient location. Staff went out of their way to help with logistics and recommendations.
Stayed 3 nights in Mar 2023
Response from Hotel Management on 22 Mar 2023
Dear Aida, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

8/10 Good

Roula

Liked: Cleanliness, staff & service, property conditions & facilities
The area is nice and safe, the staff is very friendly and professional, the breakfast was not a buffet as It is indicated in the web it was a continental modest one…. But it was ok.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 21 Mar 2023
Dear Roula, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

10/10 Excellent

Safaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant and comfortable stay. The staff are very friendly and helpful. The hotels condition is very good considering the current situation in Lebanon and the staff made a point of making me as comfortable as possible during my stay including moving me to a more convenient room when I mentioned having minor broken stuff in my previous room. My stay at this hotel and the kindness of the staff made me love Lebanon even more than I already do.
Stayed 2 nights in Nov 2022
Response from Hotel Management on 21 Nov 2022
Dear Safaa, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

2/10 Terrible

Kamal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hotel management on 12 Oct 2023
Sorry you had an average experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Waleed

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location and staff
Stayed 3 nights in Jan 2022
Response from Hotel Management on 2 Feb 2022
Dear Sir, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

10/10 Excellent

MUHAMED

Stayed 6 nights in Jan 2022
Response from Hotel Management on 27 Jan 2022
Dear Sir, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and dirty never again
Stayed 3 nights in Aug 2021
Response from Hotel Management on 30 Aug 2021
Sorry you had a bad experience during your change of booking with Expedia customer service. We hope you will visit us soon and have a better time at the Plaza Hotel

2/10 Terrible

Verified traveller

Liked: Staff & service
I tryied to change my reservation but I could not because of Expedia policy although I paid $54 or $57 for pagan that should allow me to make any changes, Expedia asked to call an insurance company, I paid Expedia not the insurance company. I was Expedia customer for more than 20 years but not any more, From now on I will use another company
Stayed 4 nights in Jul 2021
Response from Hotel Management on 5 Aug 2021
Sorry you had a bad experience during your change of booking with Expedia customer service. We hope you will visit us soon and have a better time at the Plaza Hotel.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Breakfast ist too bad
The breakfast I payed already for was a disaster. This is a 4 star hotel breakfast
Stayed 1 night in Jul 2021
Response from Hotel Management on 30 Aug 2021
Sorry you had a bad experience during your change of booking with Expedia customer service. We hope you will visit us soon and have a better time at the Plaza Hotel

6/10 Okay

Omar

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2020
Response from Hotel Management on 14 Nov 2020
Sorry you had an average experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in hamra street Staff were professional and well trained Special thanks to the front desk manager Mrs Shymaa akil for taking care of your smallest desires Looking forward to come back and stay again
Stayed 4 nights in Feb 2020
Response from Hotel Management on 26 Feb 2020
Dear Sir, Thank you for your feedback! We are glad that you enjoyed your stay at the Plaza Hotel. Hope to see you soon.

4/10 Poor

Casey, Beirut

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The front desk staff without any experience of treating customers. One of the girls was racist.
Stayed 1 night in Jan 2020
Response from Hotel Management on 26 Feb 2020
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from Hotel Management on 10 Jan 2020
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a booking but i was not able to attend due to some circumstances , so I tried to postpone my booking or to get a refund through expedia and by the phone for over 15 hours, but they keep claiming that the responsible person is not available,so i had to make another booking on the next day. When mangaer "Shaimaa" finally answerered, it was terribly handled by her. She was careless,money oriented, very unprofessional, and disrespectful, barely replied to my questions, and sounded like she was making an effort to move her lips. I explained my situation and said I understand it’s a non-refundable booking, i just wanted to change the date ,she keep claiming that expedia is the responsible for the refund,and when i asked her to change the booking date she claimed the hotel is fully booked while on all the hotel booking websites their was availability. Shame!
Stayed 1 night in Dec 2019
Response from Hotel Management on 10 Jan 2020
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
never again
It was very very bad, once you open the main entrance you are attacked by a very bad smell that stays there all the time. The room as well smelled very bad. Many objects of the furniture was falling a part, also the carpeting and drapes were not clean. No privacy, the staff just opens the door and come in with out even knocking. One of the reception staff who was on duty most of my stay was very rude. No complementary tea or coffee only 1 small water for the whole stay. The only half decent thing was the internet & the location of the hotel, also there was a nice bell boy but he was there for only an hour then disappeared. Never again
Stayed 2 nights in Dec 2019
Response from Hotel Management on 23 Dec 2019
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Hotel Management on 18 Nov 2019
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

2/10 Terrible

bashir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was my worst experience the room smell so bad i changed 2 rooms the carpet was so dirty nd the furnitures was so old the reception man was so rude very bad experience
Stayed 1 night in Nov 2019
Response from Hotel Management on 5 Nov 2019
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and location are excellent Access for wheelchair and dis able guest need to be arranged
Stayed 3 nights in Sep 2019
Response from Hotel Management on 2 Oct 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Travelled with family
Saff are very good Cleaning is accept able in spite of towels are not Clean, it color not white, just they add good smill to the towels but in fact not clean
Stayed 1 night in Sep 2019
Response from Hotel Management on 1 Oct 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019
Response from Hotel Management on 30 Sept 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service perfect and quick. Clean. Friendly staff. You feel home.
Stayed 1 night in Sep 2019
Response from Hotel Management on 30 Sept 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

6/10 Okay

Verified traveller

Business traveller
They didn’t allow for any late checkout and their was no coffee machine in the room
Stayed 2 nights in Sep 2019
Response from Hotel Management on 28 Sept 2019
Sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Iamr

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 3 nights in Sep 2019
Response from Hotel Management on 12 Sept 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Hotel Management on 2 Sept 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

10/10 Excellent

Randa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly service. Location is perfect 👍 It has Crepaway right downstairs which has delicious food.
Stayed 2 nights in Aug 2019
Response from Hotel Management on 27 Aug 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Room facilities minimum. Tired and old rooms
Stayed 4 nights in Aug 2019
Response from Hotel Management on 27 Aug 2019
sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Hotel management on 20 Aug 2019
sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Management on 30 Jul 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

6/10 Okay

Verified traveller

Liked: Cleanliness
A/C did not work, Wifi did not work, staff was not particularly helpful
Stayed 1 night in Jul 2019
Response from Hotel Management on 30 Jul 2019
sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
لا انصح مطلقا المكان مستهلك الشاي بفلوس ومن غير ماء ما في مكوى
Stayed 4 nights in Jul 2019
Response from Hotel Management on 16 Jul 2019
sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Hotel Management on 13 Jul 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not good according to this nice hotle
Stayed 6 nights in Jun 2019
Response from Hotel Management on 9 Jul 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the the Plaza Hotel. We will spare no effort to improve our breakfast and make sure that it will be up to your standard. Hope to see you very soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was great however it needs renovation or at least hard cleaning.. some staff members weren't very friendly. Acceptable stay for a couple of days only.
Stayed 5 nights in Jun 2019
Response from Hotel Management on 9 Jul 2019
sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and its location is super but it had very bad internet connection and they are not providing complementary Water, Tea or coffee in the rooms
Stayed 7 nights in Jun 2019
Response from Hotel management on 23 Jun 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon. Regarding the internet, we will be upgrading and changing the installation by the end of this month. Sorry 😐 for this matter.

8/10 Good

Verified traveller

Liked: Staff & service
Liked location and staff. Property needs updating.
Stayed 1 night in Jun 2019
Response from Hotel Management on 23 Jun 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Taqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was OK, we got a room with a balcony which was great. However, the wifi connection is very poor! And they charge you for tea bags and Nespresso capsules.
Stayed 7 nights in Jun 2019
Response from Hotel management on 23 Jun 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2019
Response from Hotel Management on 17 Jun 2019
Dear Sir Thank you for your feedback! We are glad you you stayed at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, friendly people. Good location and easy to reach
Stayed 3 nights in Jun 2019
Response from Hotel Management on 17 Jun 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
The room is really old Please at least change the carpet
Stayed 2 nights in Jun 2019
Response from Hotel Management on 11 Jun 2019
Dear Guest, Thank you for your feedback. We are sorry you had a bad experience during your stay. We hope you will visit us soon and have a better time at the Plaza Hotel.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Hotel Management on 22 May 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
The location is great, close to a variety of italian, turkish and other lebanese restaurants. Staff are friendly. I was not comfortable with the humidity in the room, but everything else was okay
Stayed 2 nights in May 2019
Response from Hotel Management on 7 May 2019
Dear Sir Thank you for your feedback! We are glad you enjoyed your stay at the Plaza Hotel. Hope to see you very soon