Bela Stena Hotels

"After a long and exhausting journey, we finally arrived at the hotel around 1 AM due to a delayed flight. Unfortunately, the experience at reception was extremely disappointing. The older woman at the front desk was incredibly rude and claimed she could not find our reservation under my name. Even after I clearly showed her the confirmed reservation on my phone, she refused to acknowledge it and acted as though the situation was entirely our problem, seeming fully prepared to turn us away. After some difficult back and forth, I asked if there were any rooms available for the night. Clearly annoyed and rolling her eyes, she said there was only one room left and made us pay for it again, even though the reservation had already been fully paid through Expedia. Thankfully, Expedia’s customer service was very helpful and managed to get one of the charges refunded the next day. Sadly, the receptionist’s behavior left a very bitter impression on us. She was by far the rudest hotel employee I have ever encountered, and honestly one of the rudest people I’ve ever met. Communication was also difficult because she spoke very little English, though enough to make us feel completely unwelcome. It completely ruined our first impression of Belgrade. It’s unfortunate because the hotel itself is actually very nice — the rooms are comfortable and the location is excellent, right in downtown. However, the hotel seriously needs to reevaluate its night shift front desk staff."

"Clean room staff useful spa exselent"

"The staff is so friendly and made my birthday celebration happier. They were very helpful in adjusting our different check-in schedules and providing us with useful information, mainly regarding public transport. The breakfast was good, but it was the same everyday. So I’d be happier to see more fruits. Their Spa area is wonderful and private, providing us to start the birthday celebration sooner."

"All good the location is awesome"

"everything was super"

"Location of hotel is great*. Staff was wonderful. Room was a good size for 1, probably also comfortable for 2. Black out drapes worked well. Bed was a little firmer than I would like but that's just my preference, nothing was wrong with it. Shower had decent water pressure. The hair dryer provided was pretty weak though. Rules in the welcome book says no food delivery allowed but the hotel is surrounded by restaurants so that wasn't a big problem. *My only complaint isn't really the hotel's fault. I happened to stay there during the expo so from 8am-11pm there were voices, music and bass coming from many speakers which was quite loud inside the room even with all the windows closed! You couldn't escape the noise. "

"I liked the location and the place itself. They offer rich breakfast, very good and friendly service. "

"Hotel is incredible. Nicest hotel in Belgrade. Very nice staff, clean, lovely cafe playing classical music."

"I had a really pleasant stay at this property and would definitely recommend it to other travelers. The room was exceptionally clean, spacious, and very well-maintained. You can really tell that attention to detail is a priority here. The room was fully equipped with everything you might need during your stay — from basic essentials like a toothbrush to more thoughtful touches like a bathrobe. Nothing was missing, and it honestly felt like everything had been carefully prepared to make guests feel comfortable and at home. The staff were friendly, professional, and always ready to help with any questions or requests. Their hospitality really made a difference. Breakfast was fresh and offered a good variety, and the parking was convenient and easy to use. Overall, it was a great experience with excellent room standards and comfort. I would happily stay here again and highly recommend it to anyone visiting the area."