Belen Harvey House Museum

We really like staying at this property. The staff was amazing and felt very welcomed during our stay.

The majority of the staff were great and made our stay enjoyable. Unfortunately, our experience at the pool bar was disappointing and could definitely use improvement. The biggest issue was the inconsistency in how the bar’s serving policies were enforced. The staff were not very friendly, and the rules seemed to change depending on the guest. At one point, the bar closed early because other guests were intoxicated, even though they also had a stated limit on the number of drinks they would serve. My husband and I had only two drinks each over the course of approximately three hours, and we had also ordered food. Despite that, Kiara told us we were ordering too frequently and that we needed to wait 45 minutes before ordering again. When the time came, she simply told us the bar was closed. Meanwhile, other groups who appeared to be much more intoxicated continued to be served without issue. We completely understand and support responsible alcohol service, but it should be applied consistently and fairly to all guests. Unfortunately, the inconsistent enforcement and lack of friendly customer service at the pool bar left us with a negative impression.

Very good clean bar