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Reviews of MedPlaya Hotel Alba Beach

3 out of 5
MedPlaya Hotel Alba Beach
Calle Albatros, 1, Benalmádena, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 234 reviews" "
Rating 8 - Good. 94 out of 234 reviews" "
Rating 6 - Okay. 41 out of 234 reviews" "
Rating 4 - Poor. 6 out of 234 reviews" "
Rating 2 - Terrible. 3 out of 234 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Libia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy confortable, buena comida y bueno el servicio
Stayed 5 nights in Feb 2024
Response from Guest Service Manager on 11 Mar 2024
Estimado cliente: Muchas gracias por compartir su opinión. Nos alegramos de que haya tenido una estancia confortable. Reciba un cordial saludo, Guest Service Manager

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 7 nights in Nov 2023
Response from Guest Service Manager on 21 Nov 2023
Dear John: Thank you for your nice words and your rating.Best regards, Guest Service Manager

6/10 Okay

Milan

Stayed 5 nights in Nov 2023
Response from Guest Service Manager on 13 Nov 2023
Muchas gracias por dejarnos su valoración.Reciba un cordial saludo,Guest Service Manager

8/10 Good

Dessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Enjoyable experience- great food- room and bed comfortable but we had an issue with ants which wasn’t dealt with promptly- also slow to come with extra pillows but these were minor issues and I will certainly return!
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 31 Oct 2023
Dear Dessie: Thank you very much for leaving us your review. We are very sorry for the inconvenience caused by both the ants and the pillows. We hope to see you soon and be able to offer you an even more comfortable stay.Best regards,Guest Service Manager

8/10 Good

PHILIP

Stayed 1 night in Oct 2023
Response from Guest Service Manager on 30 Oct 2023
Dear Philip,Thanks for your nice rating.We hope to see you soon.Guest Service Manager

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and food only thing missing was a little fridge in the room everything else was very good
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on 2 Oct 2023
Hello Brian,Thank you for leaving your rating about Balmoral Hotel. We are happy to hear that you found us to be a lovely hotel. Hopefully we will see you again in the future. Kind Regards,Guest Service Manager

6/10 Okay

Dr.ahmed

Stayed 3 nights in Sep 2023
Response from Guest Service Manager on 25 Oct 2023
Dear Dr. Ahmed,Thanks for your rating.Best regards,Guest Service Manager

6/10 Okay

Clara Eugenia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
good in general
In general terms my experience was good, it has an excellent location, customer service and good food. I feel disappointed with the issue of cleanliness, we were in the hotel for a week, and we realized when they cleaned the room that they were doing a very superficial work. Another point that disappoints is the pool, because they open it very late (11 am), according to the explanation they gave me it is because of the noise. Something that does not make sense since at that time all the guests have already passed through the dining room (the dining room It is open until 10:30)
Stayed 8 nights in Aug 2023
Response from Guest Service Manager on 21 Aug 2023
Dear Clara Eugenia,Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. Do not doubt that we will take note of each point that you have mentioned.We take this opportunity to thank you for placing your trust in MedPlaya and we hope to host you again, whenever your trips bring you back to Costa del Sol.Guest Service Manager

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break
On arrival reception staff were friendly and courteous. Room was clean and had a partial sea view with small balcony.we were half board and the food was excellent with a good variety at breakfast and dinner close to bars and restaurants with a nice swimming pool area.was very good value for money and would definitely stay again
Stayed 3 nights in May 2023
Response from Guest Service Manager on 17 Aug 2023
Dear Geoffrey,Thank you for your feedback; the opinion of our clients is very important to us in order to find out in which points can be improved. We are glad to hear that you mean that the Bali is a clean hotel with a nice staff and food.Thank you for choosing the Hotel Bali for your holidays and perhaps we have the opportunity to welcome you again. Guest Service Manager

10/10 Excellent

RUSSELL

Stayed 10 nights in May 2023
Response from Medplaya Hotels on 17 May 2023
Dear Russell,thank you for choosing Hotel Balmoral to spend your holiday.We are glad to know that you liked all that the Hotel offers and we hope to welcome you again soon.Kind regards,

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is cheap. Moderate in every way but well located and great value.
Stayed 11 nights in Apr 2023
Response from Medplaya Hotels on 2 May 2023
Dear Michael,thank you for choosing Hotel Balmoral and for taking the time to share your experience.We are glad that, overall, you enjoyed your stay with us and we hope to welcome you again soon.Kind regards,

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly good hotel for what you pay for a room, the staff were very friendly and helpful, very clean and tidy. The food was good and there was lots of it to have. Overall a good ten days stay.
Stayed 10 nights in Dec 2022
Response from Medplaya Hotels on 27 Dec 2022
Dear Gary,thank you for your excellent review.We are very happy to know that you liked what the Hotel Balmoral offers and that you enjoyed your stay.We hope to welcome you again soon.Kind regards

8/10 Good

John

Disliked: Room comfort
Wasn’t happy not coffee or tea making service
Stayed 1 night in Nov 2022
Response from Medplaya Hotels on 14 Nov 2022
Dear John,thank you for choosing Hotel Balmoral, we are happy to know that you enjoyed your stay.Coffe and tea making are not included in the room you booked, you can see what is included or not in the main page where you book the room; it is also possible to rent the kettle at reception.We hope to welcome you again soon.Kind regards,

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late arrival to the Hotel, early hours of the morning. The night staff were expecting us and efficient. Room and areas were clean and in good order. Breakfast was excellent and staff very efficient. A good experience, good value and very happy with.
Stayed 1 night in Oct 2022
Response from Medplaya Hotels on 24 Oct 2022
Dear Yvonne,Thank you for your fantastic rating and for your recommendation.Our best advertising is the satisfaction of the clients who recommend us, like you.We hope that you will be a regular guest at the Hotel Balmoral and we can welcome you in your next visit to Benalmadena.Best regards

10/10 Excellent

deborah

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Medplaya Hotels on 13 Oct 2022
Dear Deborah,thank you for choosing Hotel Balmoral and for the excellent rating!We are glad to know that you enjoyed your stay.We hope to see you back soon!Kind regards,

8/10 Good

Barbara

Liked: Staff & service
Stayed 5 nights in Oct 2022
Response from Medplaya Hotels on 10 Oct 2022
Dear Barbara,thank you for sharing your review and for choosing Hotel Balmoral to spend your holiday.We hope to see you back soon.Kind regards,

10/10 Excellent

KAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Brilliant. Clean great location central to where we wanted to be. Right next to a fab beach. Lovely clean pool. Very friendly staff
Stayed 1 night in Sep 2022
Response from Medplaya Hotels on 3 Oct 2022
Dear Kay,Thank you for your nice words and your fantastic rating.We really appreciate your satisfaction with the hotel and with the staff. We hope to welcome you again soon.Best regards,

8/10 Good

Elen Mair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a really nice stay here no complaints about anything at all apart from the fact that we were unable to keep our room and there is no shower room, you have to shower at the pool area in an open space and no room to then get ready in then have to put your wet swim wear in the case, but other than that we had a great time and happy with the rooms. Food and cleanliness
Stayed 7 nights in Sep 2022
Response from Medplaya Hotels on 3 Oct 2022
Dear Elen,We are delighted to hear that, overall, you were pleased during your stay at the Hotel Balmoral. Unfortunately, late checkout or shower room are not always available: it depends on the availability of the Hotel on your check-out day.We are sorry for the inconvinience.Thank you for taking the time to share your comments with us and we do hope that we will see you back again in the future.Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Also still plenty of hand sterilising stations all working. My only real comments are that the lifts required patience, made slower by still only advising one family group at a time. However this was our 2nd visit, last time was 2019, and if I could get a flight we'd be back there again next week!
Stayed 7 nights in Sep 2022
Response from Medplaya Hotels on 10 Oct 2022
Dear guest,Thank you for your fantastic rating and for your recommendation.Our best advertising is the satisfaction of the clients who recommend us, like you.We hope that you will be a regular guest at the Hotel Balmoral and we can welcome you in your next visit to Benalmadena.Best regards,

6/10 Okay

Belmiro

Travelled with family and small children, Travelled with group
Liked: Staff & service
The location it's close to the beach. The breakfast, lunch, and dinner they are good and the hotel staff very friendly and happy to help. What I dint liked, the hotel acoustic isolation it's horrible, you can hear each side and upper floor neighbours, I slept with ear plugs, otherwise it’s was impossible to sleep. Other negative point was the swimming pool responsible/lifeguard, every day he tried to close the swimming before the 8pm closing time. One day he tried to convince our kids to leave the swimming pool early...what an unwise attitude.
Stayed 7 nights in Sep 2022
Response from Medplaya Hotels on 19 Sept 2022
Dear Belmiro,thank you for your review and for choosing Hotel Balmoral to spend your holiday.The pool need to be closed at 8pm; this means that we have to start prepare the closure 10-15 minutes before in order to tidy up, etc.We take note of your comment; this will help us to improve our service.We apologize for any inconvenience caused.Kind regards,

10/10 Excellent

Gabriela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff, good shows, good food, really clean. Pool was very nice and clean. Walking distance from beach and shops.
Stayed 7 nights in Aug 2022
Response from Medplaya Hotels on 13 Sept 2022
Dear Gabriela,thank you very much for your excelent review and for choosing Hotel Balmoral to spend your holiday.We are glad to know that you had a lovely stay.We hope to see you back soon.Kind regards

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location 3 minute walk from beach, pubs and restaurants Check in handled by Vivian who was efficient and friendly big hello to her. We were a party of 10 we arrived around 10 pm, dinner had finished but as requested a cold buffet was left for us. Would recommend hotel.
Stayed 7 nights in Jun 2022
Response from Loyalty & Community Manager on 5 Jul 2022
Hi Agnes, Thanks so much for your kind review and beautiful comments. We hope you had a pleasant stay with us. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, pleasant stay
The hotel was clean and well presented, and the staff I encountered were friendly and polite. My room was basic but comfortable and was just what I needed. The buffet breakfast was tasty and easy to self-serve.
Stayed 2 nights in Jun 2022
Response from Loyalty & Community Manager on 13 Jun 2022
Dear John, We are glad to receive your excellent review, thanks very much indeed for sharing it. We hope you can visit us again in the near future. Kindest regards

10/10 Excellent

Kevin

Stayed 7 nights in May 2022

10/10 Excellent

Chunilall

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
Good value for what you're getting. Rooms are clean but a little dated. Anna at the front desk is awesome, friendly, helpful and liked my jokes. Dinner buffet (included in my packages) is good value but busy. Excellent location with lots of dining options nearby, beach is across the street. Terrace is nice to have with partial view of the beach.
Stayed 1 night in Apr 2022
Response from Loyalty & Community Manager on 3 May 2022
Good morning, Thanks very much for your lovely review. We are glad to read you spent a lovely holiday at our hotel. The Superior rooms have been recently renovated and offer the best views from the terrace. Kindest regards.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Cheap and cheerful…
The room was clean but the beds were so uncomfortable, ok if you like a hard bed with a very flat pillow. Breakfast was buffet style with a large choice.
Stayed 1 night in Mar 2022
Response from Loyalty & Community Manager on 18 Mar 2022
Hello Lorraine, Thanks for sharing your opinion. We are sorry you did not find your bed comfortable, it is possible to request extra pillows at reception. Kind regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Stayed 7 nights in Feb 2022
Response from Loyalty & Community Manager on 8 Mar 2022
Thanks Alan!!

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit to the hotel and I'm sure we'll be back again in the future. Great value for money. Clean hotel. Great base to visit many attractions in the area.
Stayed 6 nights in Feb 2022

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Near everything. Friendly
Lovely hotel. Spotlessly clean Been refurbished since our last stay Would have liked 2 pillows (Too lazy to ask for more) Good price - will stay again
Stayed 1 night in Feb 2022

8/10 Good

Gregory P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value on the coast
A very good hotel. Excellent value half board.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Good location. Staff very helpful. Wide range of food choice at breakfast, dinner and tea. Take ear plugs if you are a light sleeper as walls are a bit thin.
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The 0lace was lovely and clean. Some staff were miserable and didnt soeak to tou when you was being served. The food was good, it just wasnt hot, always lukewarm, people were warming it up in the microwaves which were there for baby food wsrming.
Stayed 3 nights in Nov 2019

6/10 Okay

Marian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Moustafa

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
2.5 star
The room was small. For 3 people they used double room for 3 persons. And the food was really not good at all.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Whilst I enjoyed my stay and I would return, the outside area could do with a revamp especially the green area, lobby was very tired looking, seating shabby. Room was fine and found bed comfortable. Cleaned every day with fresh towels.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with great sea view and welcoming staff who were happy to help with any queries/problems. Buffet style food of a good standard with plenty of choice. A great situation very close to the beach and local shops and restaurants.
Stayed 3 nights in Oct 2019

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit-v good value for the money-friendly and relaxed
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for a golden oldie
Pleasant - great view of the Med. Hotel is old, and rooms are clean but very basic not that quiet - could hear my neighbour snoring - I guess he may have heard me as well, and everytime someone nearby used the plumbing, it could be heard. But it is great value for money and a super location. Very good breakfast.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location magnificent views, friendly staff all in all a lovely hotel
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Med Playa Hotel Balmoral Benalmadena
Rooms and hotel very clean good choice of food well maintained pool area hotel close to the beach.
Stayed 8 nights in Oct 2019

8/10 Good

Hugh

Stayed 7 nights in Oct 2019
Response from Guest Service Manager on 6 Nov 2023
Dear Hugh,Thanks for your rating.We hope to see you soon,Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Close to the beach, reasonably priced hotel. Good views from the balcony with a partial sea view and got the sun on the afternoons.
Stayed 5 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, with friendly staff. The bathroom was quite small but OK. The hotel is in a very good position, just off the beach and central.
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 6 nights in Aug 2019

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Balmoral for a lovely holiday
Really nice hotel. Excellent location, friendly staff, good food, good prices on drinks.
Stayed 10 nights in Jul 2019

8/10 Good

Elaine, enalmadena Costa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the entertainment at night and in the day the food was excellant
Stayed 10 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Amenities quite old and rooms not noise proof so mornings are very noisey
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ideal placed clean but tired good good entertainment good
Stayed 7 nights in Jun 2019