Tel Aviv Hotel Guide - Benhaim Winery hotels in Tel Aviv, Israel.

"Sadly, my 8 year old granddaughter and I were given a room that had clearly been smoked in. We checked in rather late and were really looking forward to relaxing but when we went back to the front desk to report the problem we were told that the hotel was full and that there was no other room to offer us. They then recommended that we open the balcony doors as well as the door to the room in order to air it out. I was extremely uncomfortable with the suggestion that I leave our door wide open, though I did leave the balcony door open for a while (with no change). While they did send a staff to mop the floor it was ineffective. The smell totally nauseated me and so I slept very poorly. We checked out at 10 am because the smell was intolerable to me. While checking out I got the impression that the hotel was not at full capacity but rather that an equivalent room was not available. Needless to say I would not recommend this hotel though it is a nice looking facility in a good location. I did email the manager who responded immediately and offered me several options to try to make up for the terrible experience but none will truly compensate me for a rather expensive stay."

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"Very clean, big rooms, great staff and the location is great. The optional breakfast is at a coffee shop next by, exellent. Loved the stay. "

"Great stay, had to leave 2 days early due to a rocket attack and went to a shelter. Waiting on a refund for 2 days unused. "

"A legendary hotel in a great location. Outstanding breakfast and food in general. "

"Not clean enough, too dark, warm out in general"

"The room was extremely dirty and hasnt been painted probably over 20 years. No one is in the front desk until 8:00 am, so i had to stay in my car for hour and half in my car after a 22 hours trip. and "

"Very friendly"

"Such a great property with enough bedrooms and great amenities "