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Reviews of Hotel Ambassador Playa I

4 out of 5
Hotel Ambassador Playa I
Calle Gerona 39, Benidorm, Alicante

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 100 reviews" "
Rating 8 - Good. 29 out of 100 reviews" "
Rating 6 - Okay. 6 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 4 out of 100 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and tidy hotel, nice staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Georgina

Stayed 5 nights in Mar 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the 2nd time I’ve stayed there and will do again, everything was perfect
Stayed 10 nights in Mar 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault any aspect of the hotel, it was an all round fantastic stay. Would highly recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean hotel very helpful. Also had somewhere to leave our bags when we checked out. Would recommend
Stayed 5 nights in Mar 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining option very good rooms 👌
Stayed 5 nights in Mar 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is lovely perfect location. Only problem I would say was the room temperature it’s either freezing or far to hot.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, well situated to everything.
Well positioned and central to everything. Bars, entertainment, restaurants and sea front. very good hotel, friendly and helpful. Super clean with rooms of a very high standard. We had a room with pool view, recommended. very good choice of hotel entertainment. Food was great, something for everyone.
Stayed 7 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , second time at this hotel ! Great location , value for money
Stayed 3 nights in Jan 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed & brilliant walk-in shower great food & great bar
Stayed 5 nights in Dec 2023

10/10 Excellent

Simon

Stayed 4 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous hotel, excellent food. Friendly staff, nice little pub attached to hotel with nightly entertainment.. entertainment also outdoors around pool area in night. Nothing negative about hotel
Stayed 5 nights in Oct 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything staff lovely grest location pool bar staff were great all in all a lovely place
Stayed 5 nights in Oct 2023

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel . Rooms excellent food excellent cleanliness excellent all round excellent
Stayed 5 nights in Jul 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel hold itself to a high standard.
Meticulously maintained inside and is a real credit to the management and staff. Ideal location in the middle of the entertainment area and one of the best venues just across the road. Good food, good prices for most drinks. Tastfully illuminated and decorated throughout. Check-in was very quick and easy. I would recommend a poolside room if possible, not much to look at on the other side! The aircon was very quiet throughout the night where others I've experienced can be quite noisy. There is nothing really negative to say other than my wife didnt really like her pillow. Highly recommended you wont be disappointed.
Stayed 4 nights in Jul 2023

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Benidorm
I have been to Benidorm many time the Ambassador hotel has been the best hotel by far I have stayed in Everything was top class, but if I had to pick the best thing it would be the food. We were half board and the food was fabulous with a great variety of dishes
Stayed 5 nights in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Really nice hotel, friendly staff, food and drink also very good plus great location.
Stayed 7 nights in Apr 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and always helpful. Very clean hotel . Lots of lovely food choices. Good entertainment in the evenings.A luxury spa. Easy walking distance to the beach. A nice mix of all ages and a very pleasant atmosphere.
Stayed 3 nights in Apr 2023

2/10 Terrible

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 8 nights in Mar 2023

2/10 Terrible

Emma

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn't visit again
We stayed here for st patricks weekend. We thought we would pay for for an up market hotel and enjoy the spa. However its completely the opposite. Positive: the location if you dont mind the noise from the party people till 6am. We did not travel with children, but a word of warning, its not suitable for children. The negative The room will not be ready for your 3pm checkin as myself plus many guests found out on arrival. We booked a double room and was given a room with 2 single beds bext to the busy stair well and lift. We highlighted we had booked a double an was told thats all thats available Bearing in mind the room was nearly 3 times the price of other hotels its not ideal. Then the rooms are freezing. The temperature is still only 8 to 11oc at night. There is only air conditioning, so the hotel ran out of blankets to give out. We froze most nights. The food is cold although there is a sign and a microwave to allow you to heat your own food up. The restaurant is chaotic and full of drunk people. The reception staff are extremely rude and unhelpful. Early departure breakfast consists of 1 apple, 1 orange and 1 small cake, no drink. If you are booking this based on the spa pictures, just be aware its 18 euros for 1 and half hours to use the steam room etc. Which is alot considering the hotel is already expensive. Would i book again.... no Not worth it. Staff rude Beds dangerous on the slidy floors. Reatricted towels.
Stayed 3 nights in Mar 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Absolutely beautiful hotel food was amazing beautiful rooms would highly recommend this hotel
Stayed 3 nights in Feb 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

morag

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel spotless staff friendly good food and great entertainment at night and husband and i have mobility problems and tables in dining near food to help u
Stayed 4 nights in Feb 2023

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff friendly
Stayed 5 nights in Aug 2022
Response from Gabrielle on 16 Aug 2022
Thank you so much for your kind words and leaving your review. We hope very much to see you again in the near future.

8/10 Good

Vaness

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, rooms fantastic and modern. Staff friendly, location perfect
Stayed 5 nights in Jul 2022
Response from Gabrielle on 18 Jul 2022
Thnk you so much for leaving your review. We are pleased that you enjoyed the facilites we have to offer and that you found our staff friendly.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel decor was lovely, rooms were spacious and spotless, the staff were amazing and the drinks prices were very reasonable, i will go back again
Stayed 8 nights in Jun 2022
Response from Gabrielle on 18 Jul 2022
Thankyou Michael for your comments . So pleased to hear that you would stay with us again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador Playa I
Excellent hotel good location. Excellent food choice reasonable price
Stayed 7 nights in Jun 2022
Response from Gabrielle on 18 Jul 2022
Thank you Susan, really glad you enjoyed the selection of food which we offer on our bufftet.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
staff
Stayed 2 nights in May 2022
Response from Gabrielle on 18 Jul 2022
Thank you William for leaving your review. It is very encouraging to hear that you had a very good stay with us here at the Hotel Ambassador Playa.

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks like a new hotel 🌞🎸🍺
Since visiting just over 2 years ago the hotel has been completely refurbished and is amazing rooms service and bar areas exceptional, also 2 bars offering entertainment each evening. Will definitely return once again.
Stayed 6 nights in May 2022
Response from Gabrielle on 16 Aug 2022
Dear Larry, We are delighted to hear that you liked the New Look of the Ambassador Playa, and that you found our services offered exceptional. The biggest compliment one can recieve is to hear that you will be joining us again . Kind regards

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the hotel staff regardless of which department they worked in are without doubt a credit to the hotel. Although my wife and myself did not require any particular assistance I witnessed time and again the staff helping guests without any hesitation at all, and with a smile and word of compassion. The directors should be very proud to have such a great team.
Stayed 5 nights in Apr 2022
Response from Gabrielle on 16 Aug 2022
Thank you for leaving your review. It is very encouraging to hear that you found our staff helpful and friendly. The staff were delighted to read your review .Its always good to recieve 'A pat on the back' which is greatly appreciated. I am very proud of the Ambassador Playa team. Thanks again.

8/10 Good

Lisa

Stayed 7 nights in Mar 2022

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel, great choice of buffet breakfast, very clean, just a bit far away from elevator for my wife as she cannot walk too far, because of arthritis.Staff were very friendly.
Stayed 2 nights in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Perfect location in central Benidorm. Recently refurbished to an excellent condition with facilities and cleanliness to the highest standard. Would recommend to anyone wanting to stay close to the entertainment in the hub of the new town.
Stayed 7 nights in Mar 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Break
My recent experience at the Ambassador Hotel was a most enjoyable one. The Hotel Staff from the front desk reception , to the restaurant and cleaners were well above average. It was a very pleasant short stay. I made the front desk staff aware on my departure that i would definitely return to this hotel and that i would highly recommend it to friends and family. I could not be more satisfied. Many thanks to all concerned inclusive of Lastminute.com. Regards Gary.
Stayed 3 nights in Nov 2021

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

denis

Stayed 5 nights in Oct 2021

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff all very professional and friendly. Hotel next to everything you need.food was excellent too definitely go back to this hotel
Stayed 4 nights in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break away
Great break, wonderful entertainment, plenty of food choices.
Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Best hotel in benidorm very close to all bars restaurants beach hotel has indoor pool for winter bar with three act evening food is the best really catered for the British
Stayed 5 nights in Jan 2020

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location clean, unfortunately room was cold
The location and food are brilliant. The only negative was, because it was January, the room was pretty cold at night. There was a radiator but it wasn’t on long or heat up the room. The air con unit, which can also heat was faulty so did not give out any warmth. The staff came out twice to look at it but did not fix it. We were provided with an extra blanket
Stayed 5 nights in Jan 2020

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, with excellent service, would recommend this hotel.
Stayed 5 nights in Jan 2020

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday October 2019
The hotel was good. Food was average. Entertainment was good. We were on first floor which was a bit noisy. Overall not a bad hotel in a good location.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location central to entertainment. Excellent spa. Room ok lsrge bathroom. Nice communal areas. Great discounts with nearby affiliates. Thats the positives. Negative - dining experience 30 minutes into the service preparations for the next meal is taking place. Two hot buffets but one closes within 30 minutes. Please when im eating dinner do not lay breakfast tables when there is still an hour and a half of service left. Please do not bring the laundry cart in whikst i am still eating. Concentrate more on clearing plates and resetting tables for existing meal - totally ruined All if our meals especially from 2 disabled guests
Stayed 7 nights in Aug 2019