Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas
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Reviews of Hotel Cuco

3 out of 5
Hotel Cuco
c/ Montera, 10, Benidorm

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 4 out of 28 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Greta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good value.
The hotel is in a relatively quiet area, which was great. The staff were all very friendly and helpful. I booked a deluxe double room with balcony, which was a good size, and the bed very comfortable. Decent size shower room, with good shower. My only negative comment was that breakfast finished at 10am on the dot. Everything is whipped away, and coffee machines etc switched off. They then repeatedly switched the lights on and off to encourage you to leave. The restaurant buffet served a good variety of food. The desserts were a bit on the synthetic side, but plenty of fruit on offer.
Stayed 4 nights in Sep 2023
Response from Javier. on 7 Nov 2023
Hello Greta,Thanks for your comments.We are sorry to hear about the problem in the breakfast, we will investigate this issue and hope we can host you soon.Regards,Javier.

4/10 Poor

Ben

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dingy property that had been photographed well. Most of the money clearly spent on refurbishing reception while rooms are actually quite small, poorly laid out and generally dingy (as opposed to the retro vibe the photos give off). Breakfast was one of the most grim buffets I've ever seen
Stayed 1 night in Sep 2023
Response from Javier. on 9 Sept 2023
Hello Ben,We are sorry we did not achieve your expectatives. However, our hotel's style and the breakfast, are part of the better valued services from our guests.We hope you had a great vacation on our hotel.aRegards,Javier.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really lovely hotel Near everything you need
Stayed 4 nights in Jul 2023
Response from Javier on 7 Aug 2023
Thanks for your comments, Kelly.We hope you had a great vacation on our hotel and enjoyed Benidorm.Regards,Javier.

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the overall experience was a good one, cleaners came into the room every day and the standard was good, the one thing that bothered me was a strange smell in the room, I don’t know if it was the drainage because I couldn’t actually smell anything in the bathroom? I did let reception know on the 2nd day and I was offered another room but as I only stayed three nights I stayed put. It was room 310.
Stayed 3 nights in Oct 2022
Response from Javier. on 21 Oct 2022
Hello Neil,Thanks for your comments.I will ask my partners in reception to see if they have fixed the strange smell in the room.I hope you had a great staying in our hotel.Javier.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Javier. on 19 Sept 2022
Hola Patricia:Muchas gracias por tus comentarios. Esperamos que hayas disfrutado de tu estancia con nosotros.Un saludo,Javier.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Javier. on 5 Sept 2022
Muchas gracias por tu valoración Marcia.Agradecemos enormemente que hayas disfrutado de tu estancia con nosotros, esperamos verte pronto!Un saludo,Javier.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean friendly
Really nice clean hotel. We were bed and breakfast only. Food was hit and miss 2 days ok, 3rd day not great
Stayed 3 nights in Aug 2022
Response from Javier on 9 Aug 2022
Hello Caroline, Thanks a lot for your comments. We work hard to satisfy our customers and we are proud when they have a great experience with us. Regards, Javier.

2/10 Terrible

Axel

Stayed 3 nights in Jul 2022
Response from Javier. on 28 Jul 2022
Hola Axel: Lamentamos que su estancia no haya sido de su agrado. Trabajamos constantemente para mantener un alto estándar de calidad pero sentimos no haber cumplido sus expectativas. Un saludo, Javier.

10/10 Excellent

Jennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Javier on 15 Jul 2022
Hello Jennie, Thanks for your good rating! We hope to see you again. Thanks, Javier.

10/10 Excellent

Erika Elle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely beautiful clean hotel service was lovely all the staff were lovely and the breakfast was the best hotel breakfast I’ve had will definitely go back aga
Stayed 2 nights in May 2022
Response from Javier. on 11 Jun 2022
Hello Erika, We are very pleased for reading your comments. We hope you had a great experiencie staying in our hotel and we hope to see you again soon! Thanks, Javier.

10/10 Excellent

Donna, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and crisp and clean! Modern style with cute artistic touches. Would stay there again if the deal was right. Enjoyed our half board plan that offered variety and quality.
Stayed 3 nights in Jan 2020

10/10 Excellent

Cayetano A

Liked: Cleanliness, staff & service, property conditions & facilities
Todo ha sido de agrado.
Stayed 1 night in Nov 2023
Response from Javier. on 7 Nov 2023
Hola Cayetano:Gracias por tus comentarios.Esperamos verte de nuevo pronto por nuestros hoteles.Un saludo,Javier.

2/10 Terrible

DIANA MARIA

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Olor horroroso a humedad y a cerrado en las habitaciones, muy ruidosos los vecinos, la comida muy básica y sin sabor. No entiendo los comentarios de otros viajeros. Muy malas experiencia, no vuelvo.
Stayed 2 nights in Sep 2023
Response from Javier. on 7 Nov 2023
Hola Diana:Sentimos que hayas tenido tan mala experiencia en nuestros hoteles. Como tú misma dices, no es habitual esta sensación con nosotros.Esperamos poder verte de nuevo.Un saludo,Javier.

10/10 Excellent

Carina

Stayed 1 night in Jul 2023
Response from Javier on 10 Jul 2023
Thanks Carina for your rating.We hope you had a great staying in our hotel.Regards,Javier.

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
reserve una semana para mi madre y tres amigas , una semana de vacaciones y volvieron super contentas con el hotel, personal, estancias y comida maravillosos. muchas gracias por vuestra profesionalidad.
Stayed 6 nights in Jun 2023
Response from Javier. on 26 Jun 2023
Hola María:Muchas gracias por tus comentarios.Quedamos encantados de que hayan pasado unas vacaciones estupendas.Un saludo,Javier.

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Javier. on 13 Dec 2022
Hello Babak,Thanks for your rating.We hope you had a great experience with us.Thanks,Javier.

8/10 Good

Pilar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel estaba bien. Lo mejor, uno de los camareros, que estubo muy pendiente de nosotros y además nos invitó a un mojito que estaba estupendo!!!
Stayed 1 night in Nov 2022
Response from Javier. on 28 Nov 2022
Hola Pilar:Muchas gracias por tus comentarios.Uno de los aspectos que nos define es el excelente trato de nuestro personal y su calidad humana.Nos alegramos que hayas pasado una estancia agradable con nosotros.Un saludo,Javier.

10/10 Excellent

Anna-Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rum alldeles för varm det gick inte att ändra inställningen.
Stayed 1 night in Nov 2022
Response from Javier on 28 Nov 2022
Hej Anna-Liisa, Tack för dina kommentarer. Vi beklagar att rummet var så varmt. I dessa dagar har temperaturen gått upp och ner drastiskt. Så det kunde kännas att rummet var för kallt eller för varmt.Hälsningar,Javier.

2/10 Terrible

Andrei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Publicidad engañosa!!!!
Publicidad engañosa! Las fotos que aparecen no tienen nada que ver con la realidad ,nos dieron una habitacion que parecia un zulo con una ventana pequeña que daba a un patio, sin luz ,sin ventilación, la peor habitación que escoji en mi vida. No apto para claustrofobicos.
Stayed 1 night in Sep 2022
Response from Javier. on 6 Oct 2022
Hola Andrei:Sentimos que no hayamos cumplido sus expectativas. Por otro lado, le rogamos elimine la fotografía que ha aportado, ya que no se corresponde a ninguna habitación del Hotel Cuco ni a ninguna estancia de nuestro establecimiento.Un saludo,Javier.

2/10 Terrible

Haider Khalid Fakhri

Liked: Staff & service
Disliked: Room comfort
A lot of noise’s and me and my girlfriend couldn’t sleep well. Children was going crazy in the night and jumping in the room all night.
Stayed 2 nights in Sep 2022
Response from Javier. on 13 Sept 2022
Hello Khalid,We are sorry you had a bad experience in our hotel. Take in mind your rating values the entire hotel, it seems you're evaluating the experience with the kids in the adjacent room, something we can't control and it not depends on us, it depends on the behaviour of the rest of the customers.Regards,Javier.

8/10 Good

Sara

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from Javier. on 22 Aug 2022
Hola Sara:Muchas gracias por tus comentarios y tu valoración.Esperamos verte pronto de nuevo en nuestros hoteles!Un saludo,Javier.

8/10 Good

Kim

Stayed 1 night in Jul 2022
Response from Javier. on 1 Aug 2022
Hello Kim, Thanks for your rating. We hope you had a great staying in our hotel. See you soon! Javier.

10/10 Excellent

Francesco

Stayed 3 nights in May 2022
Response from Javier. on 1 Jun 2022
Hola Francesco: Muchas gracias por tu valoración. Agradecemos enormemente que hayas disfrutado de tus vacaciones con nosotros. Esperamos volver a verte, Javier.

10/10 Excellent

Antonio

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Javier on 2 May 2022
Gracias por tu visita Antonio. Esperamos que hayas disfrutado de tu estancia con nosotros. Atentamente, Javier.

8/10 Good

Daniel

Stayed 2 nights in Nov 2021

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2021