Deluxe Family Suite

Reviews of Beppu Hostel U&T

2.5 out of 5
Beppu Hostel U&T
5-31, Minamimatoghama, Beppu, Oita

Reviews

9.2

Wonderful

Rating 10 - Excellent. 73 out of 114 reviews" "
Rating 8 - Good. 35 out of 114 reviews" "
Rating 6 - Okay. 2 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 2 out of 114 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Li Pin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really value for money! Affordable, clean and good facilities and amenities.
Stayed 1 night in May 2024

10/10 Excellent

Yasuhide

Stayed 2 nights in May 2023

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
USED CONDOM WRAPPERS AND TRUMPED UP CHARGES!!!
We arrived at 2:55 pm and were lectured about checking in early. From there it continured to go down hill. Within the first 30 minutes of being in the room my 3 year old son found a used condom wrapper on the floor. Yep! Good times. We noticed bi-lingual signs for almost every aspect of the hotel except the second floor door to the outside. We stayed on the second floor next to that door and used it to get to and from our vehicle thinking that it was simply a door with easy access to the parking lot. We were not told otherwise upon checking in and getting the property tour that seemed to cover all other aspects of the property. Well, come to find out the door is allegedly a fire escape. Again, we were not informed that it was, the door opened and closed as if there was no security associated with it (no alarm or lock). The stairs had a very unsafe railing with huge gaps, but other than that absolutely nothing remarkably about it....until we were asked to pay for a lock or some such service related to an unsecured door. We refused. Ultimately, the door should have been properly labled and secured. It was not. Trumped up repairs and expenses need not be included in the service you provide. SHAME ON YOU!
Stayed 2 nights in Feb 2023
Response from Staff Representative on 20 Feb 2023
Thank you for staying with us.We are very sorry for the discomfort caused to our guests due to the poor quality of our cleaning.We sincerely apologize for any inconvenience caused.We will take immediate remedial measures to improve the quality of cleaning so that we can provide a comfortable space for our guests.We will make every effort to ensure that our guests can relax during their stay.We would also like to take this opportunity to ask for the cooperation of our guests. Emergency staircases are prepared in our accommodations as facilities that are only used in case of disasters such as fires and earthquakes.For this reason, we usually do not explain them to our guests so that they do not misunderstand them as entrances or exits.Also, they are not secured with special locks so that they can be used quickly in an emergency.In terms of security, we have taken measures such as locking the front automatic door at night. However, using other doors for entry and exit is very dangerous and may cause damage to all guests.We ask for your cooperation in avoiding such risky behavior.We hope that our guests will understand these circumstances when they stay with us.We will continue to improve our measures to ensure the safety and security of our guests.Finally, we hope that our guests will feel free to contact our staff if they notice anything suspicious or if they have any questions during their stay at our hotel. We will do our best to respond as quickly as possible.Thank you very much.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common area is full of activities. The games they have are unique. The staffs are also very friendly and can communicate in English.
Stayed 1 night in Dec 2019
Response from Hostelstaff on 16 Dec 2019
Thank you for coming to our guesthouse! Have fun in Japan! If you have another opportunity, please come.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big room , near the beach and bus stand
Stayed 1 night in Nov 2019
Response from ホステル スタッフ on 26 Nov 2019
Thanks for staying with us:) Did you have a good time here? We hope you will come Beppu again

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hostel. Clean with communal facilities. We paid top dollar so poor value for money.
Stayed 1 night in Oct 2019
Response from hostel staff on 11 Oct 2019
Thank you staying with us . Did you have a good time in Beppu?If you have a good time here We are glad too.Also we hope you'll have a good time in next place too.

8/10 Good

Lai Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Staff on 12 Aug 2019
Thank you for staying with us :) Did you have a good time in Beppu? We hope you will visit Beppu and meet us again!Hostel staff Have a good day ~^^

10/10 Excellent

MAN TOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh boy, it’s better than my home!
The most cosy and relax stay our family had in Fukuoka and Beppu. It’s reasonable priced and the environment and service (it’s a hostel so i am perfectly fine with self-service) completely fits our family with 3 young kids. It’s a very well equipped place. It got comics, game consoles, drink stations 24 hrs, and a kitchen better than my own! I am 40, but I became a kid again since i put my first step into this place because i like every bit there. It has the free parking I needed. It has the fun area my kids needed. Every family member enjoy the stay here. I will sure stay again if i got another chance to Beppu.
Stayed 1 night in Jul 2019
Response from Hostel staff on 8 Aug 2019
Thank you for your stay. I am glad that you appreciate it! Please come again! I look forward to meeting you. Have a good day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from ホステルスタッフ on 9 Aug 2019
この度はご滞在ありごとうございました。また、高評価もありがとうございます!別府は楽しかったでしょうか?また機会がありましたら、ぜひご利用してくださいね。

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from hostel staff on 28 Jun 2019
Thank you for staying with us :) Did you have a good time in Beppu? We hope you will visit Beppu and meet us again!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from ホステルスタッフ on 14 Jun 2019
Thank you for staying with us.

10/10 Excellent

りえ

Travelled with family and small children
子連れにも動きやすい立地で、初めての別府での宿泊でした。できれば、連泊したいくらい、家族でお気に入りの場所になりました。 ありがとうございました。
Stayed 1 night in May 2024

8/10 Good

Youran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔 和室で十分な広さがあり満足です。 温泉街の中にいるので温泉に行くために必要な便利グッズの貸し出しはあり便利でした
Stayed 1 night in Apr 2024

10/10 Excellent

ちほ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

YURIKO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
滞在中とても落ち着けました!
Stayed 1 night in Apr 2024

8/10 Good

かずひろ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yi Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

WING NAM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, room is cozy!
Stayed 1 night in Mar 2024

10/10 Excellent

SUKCHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

ゆか

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5人家族で泊まりましたが部屋も広くてよかったです。 飲み物も飲み放題で子供達が喜んでいました。
Stayed 1 night in Mar 2024

10/10 Excellent

ユウ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
良い
Stayed 1 night in Mar 2024

6/10 Okay

さとき

Stayed 1 night in Mar 2024

10/10 Excellent

KA YEUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is friendly. He introduced the hostel clearly to us. The location is good. It is close to Beppu tower and DONKI supermarket. There is a living room and kitchen which can be shared. It is good for family. Although there is no onsen bath inside the hostel, the price is relatively better. It is suitable for those not necessarily need a onsen bath inside the hostel.
Stayed 2 nights in Feb 2024

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの看板がとても分かりやすかったです。チェックインの際とても親切に案内して頂きました。周辺の食事どころ、立ち寄り湯の案内図も有りました。とても気に入りました!
Stayed 1 night in Feb 2024

10/10 Excellent

chan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

まきこ

Stayed 1 night in Dec 2023

10/10 Excellent

Han Ping

Stayed 1 night in Dec 2023

10/10 Excellent

Kae

Stayed 2 nights in Dec 2023

10/10 Excellent

あきら

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインに遅れても対応してくださった。 もうしんけなかったが
Stayed 1 night in Dec 2023

8/10 Good

AIDI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
心地よくてよかったです。
Stayed 1 night in Dec 2023

10/10 Excellent

Yuki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
벳부에 오면 항상 이용하고 있어요 다다미방에서 아기와함께 편하게 보냈어요
Stayed 2 nights in Nov 2023

10/10 Excellent

アケミ

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても素晴らしいです。 館内もわかりやすく、このような形の宿泊施設がもっと増えれば幸せです。 別府のイメージも良い方に変わりますね!
Stayed 1 night in Nov 2023

10/10 Excellent

hongchul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Yoshimi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フリードリンク、漫画やおもちゃあって、子供も楽しめました。
Stayed 1 night in Oct 2023

8/10 Good

WENRUI

Stayed 1 night in Sep 2023

4/10 Poor

ミホコ

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

YORIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Han Seong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원친절하고 방이 넓고 쾌적했고 1층 무료음료, 온천용품 대여 좋았어요. 다만 2층계단이라 다리 좋지 않은분 어럅고, 조용하라고 경고글도 있는데 옆방 새벽까지 큰소리지르는 것이 들리는 점이 단점이었어요.
Stayed 1 night in Aug 2023

8/10 Good

めぐみ

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

ゆきこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

WOOYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hisae

Liked: Cleanliness, staff & service, property conditions & facilities
部屋の中の段差につまづいた2回も、 他は全て満点でした!
Stayed 1 night in Aug 2023

8/10 Good

YIU SUM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿體驗
很大,很舒適,地點方便,大堂有咖啡吧可免費使用
Stayed 1 night in Jul 2023

10/10 Excellent

PAK SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

ダイスケ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

?

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Chi Kwong

Stayed 2 nights in Jun 2023

10/10 Excellent

Piyarat

Stayed 1 night in May 2023

10/10 Excellent

h

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
価格安い部屋が広いきれいキッチン冷蔵庫がある共同スペースに食器調味料ドリンクバー漫画ゲーム機など充実タオル交換毎日チェックアウトは出ていくだけと大変良く期待以上でした。また次もここにします。
Stayed 2 nights in Apr 2023
Response from ホステル スタッフ on 25 Apr 2023
ご宿泊いただきありがとうございます。滞在に満足して頂けて、嬉しい限りです。ロビーのフリースペースはお客様に楽しんで頂けるように更に工夫をして参りたいと思っております。客室は おくつろぎ頂けるようにメンテナンスの更なる向上に努めて参ります。ぜひ またのご利用をお待ちしております。ご来館ありがとうございます。

8/10 Good

satoshi

Travelled with group
Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from ホステル スタッフ on 25 Apr 2023
ご宿泊いただきありがとうございます。ご満足をして頂けなかった点につきましては今後 改善をして参ります。この度は、ご利用ありがとうございます。