Panorama Suite | View from room

Reviews of Kempinski Hotel Berchtesgaden

5 out of 5
Kempinski Hotel Berchtesgaden
Hintereck 1, Berchtesgaden, BY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 263 out of 335 reviews" "
Rating 8 - Good. 51 out of 335 reviews" "
Rating 6 - Okay. 15 out of 335 reviews" "
Rating 4 - Poor. 2 out of 335 reviews" "
Rating 2 - Terrible. 4 out of 335 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anisuzzaman, Beverly Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property .
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best hotel in Germany!
Stayed 1 night in Apr 2024
Response from Kempinski Hotel Berchtesgaden on 5 Apr 2024
Dear Matthew, Thank you so much for the wonderful words and compliments. I really appreciate your review and our team is also very thankful for your acknowledgement. I was really excited to find out that you truly enjoyed your time here in Berchtesgaden and hope to welcome you soon again. Warm regards from the Bavarian Alps and happy holidays, Werner Müller General Manager

10/10 Excellent

aurimas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star amazing hotel. Snow mountains Kempinski hotel. Anniversary location for the family. Thank you very much for making it so special place 🙏
Stayed 2 nights in Nov 2023
Response from Hoteldirektor on 8 Dec 2023
Dear Guest, thank you very much for your excellent rating and your compliments. We are looking forward to your next visit. Best regards Werner Müller General Manager

10/10 Excellent

Mikhail, Las Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Darren

Stayed 1 night in Oct 2023

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a place to relax and enjoy the pool and nice music at night. We had a short but great time there. Everybody super nice. Thank you
Stayed 1 night in Sep 2023
Response from Kempinski Hotel Berchtesgaden on 5 Oct 2023
Dear Tania, Thank you for staying at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us. I would like to thank you for your wonderful feedback! It is a pleasure to read your comment and the team will be delighted as well. We are very happy that you were amazed during your entire stay and all the staff members could convince you with our "pure alpine lifestyle" philosophy at the same time exceeding your expectations. We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps Werner Müller General Manager

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Obersalzberg is a beautiful location with lots of WWII history. The hotel is first class and perfectly situated in the area. Our only disappointment was paying over 30 euros for a frozen hamburger with little taste. But the included breakfast was excellent.
Stayed 3 nights in Sep 2023
Response from Hoteldirektor on 30 Oct 2023
Dear Fernadndo, Thank you very much for your stay and constructive feedback.I am happy to read that you enjoyed the stay. At the same time I apologize for not meeting your expectations in regards to the bruger.We look forward to your next visit and send best regards from the Alps,Werner MüllerGeneral Manager

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

neuza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 2 nights in Jul 2023
Response from Daria Odintsova on 3 Aug 2023
Dear Neuza, Thank you fort your nice comment!We hope to welcome you soon again. Warm regards from the Bavarian Alps, Daria OdintsovaGuest Relations Manager

10/10 Excellent

Laszlo, Budapest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and I felt like a king. My only remark: It is not a problem that the staff parks my car but I find it inconvenient that I always have to ask them to bring it when I would like to use it. I would not mind having an option where I can park my own vehicle.
Stayed 3 nights in Jul 2023
Response from Daria Odintsova on 3 Aug 2023
Dear Laszlo, Thank you for your stay at the Kempinski Hotel Berchtesgaden and for your 5 star review. I appreciate your comment and can assure you that you can certailnly park your car yourself in case if it is more convenient for you. I am looking forward to welcoming you back to our house!Kind regards from Bechtesgaden,Daria Odintsova Guets Relations Manager

8/10 Good

Richard

Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and excellent staff, highly recommend coming here!
Stayed 2 nights in Jul 2023
Response from Antwort vom Hotelmanagement on 13 Jul 2023
Lieber daniel, vielen Dank, dass Sie sich für Ihren Aufenthalt in Berchtesgaden für unser Hotel entschieden haben und dass Sie sich auch die Zeit genommen haben, um Ihre Eindrücke und Erfahrungen mit uns auf Expedia zu teilen. Wir freuen uns sehr, dass Sie sich während Ihres Aufenthaltes rundum wohl gefühlt haben und wir Sie mit unserer „pure alpine lifestyle" Philosophie begeistern konnten. Seien Sie versichert, dass wir Ihr Feedback mit den Kollegen teilen werden, da dies immer eine schöne Motivation für uns darstellt. Das gesamte Team würde sich sehr freuen, Sie hoffentlich bald wieder bei uns begrüßen und verwöhnen zu dürfen. Mit freundlichen Grüßen, Werner Müller General Manager

10/10 Excellent

RORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful hotel I’ve ever stayed in. Modern, detailed, and comfortable!
Stayed 1 night in May 2023
Response from Daria Odintsova on 20 May 2023
Dear Jessica, Thank you so much for your wonderful feedback and the compliments. We hope to see you in our house soon again. Warm regards from the Bavarian Alps, Daria OdintsovaFront Office Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, and the hotel is in a quiet location with beautiful views of the surrounding mountains & within easy reach of various hiking trails. Even the basic mountain view room was spacious and comfortable, and there were some great historical sites and tourist attractions close by when I felt like doing something other than lounging around on the beautiful grounds. I'm already planning my next visit. (Shout out to Jose and Antonio for the fun conversations and useful tips about the unmarked bunkers near the hotel!)
Stayed 3 nights in Apr 2023
Response from Werner Müller on 7 May 2023
Dear Joshua, Thank you for taking the time to give us a feedback about your stay. It is our pleasure to read your comment! We will be happy to share your feedback and your high rating within the team since this is always a great source of motivation for us. On behalf of our entire team we are looking forward to welcoming you back soon. Kind regards, Werner Müller General Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply incredible from check in to check out. The team have a genuine desire to impress and make you feel at home, will definitely return!
Stayed 4 nights in Apr 2023
Response from Antwort vom Hotelmanagement on 13 Apr 2023
Dear Scott, Thank you for taking the time to give us a feedback about your stay. It is our pleasure to read your comment! We will be happy to share your feedback and your high rating within the team since this is always a great source of motivation for us. On behalf of our entire team we are looking forward to welcoming you back soon. Kind regards, Werner Müller General Manager

8/10 Good

Marko

Stayed 1 night in Mar 2023

10/10 Excellent

Sharon

Stayed 1 night in Mar 2023

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Very child friendly, amazing spa, great restaurants, excellent and convenient location.
Stayed 3 nights in Oct 2022
Response from Daria Odintsova on 7 Oct 2022
Dear Jonathan,I would like to thank you for your wonderful comment and the high rating you gave us. I hope to welcome back soon again. Warm regards from the Bavarian Alps,Daria OdintsovaFront Office Manager

10/10 Excellent

Ann

Stayed 3 nights in Sep 2022
Response from Werner Müller on 7 Oct 2022
Liebe Ann, Ich möchte mich für Ihr tolles Feedback bedanken! Wir freuen uns sehr, dass Sie sich während Ihres Aufenthaltes rundum wohl gefühlt haben und wir Sie mit unserer „pure alpine lifestyle“ Philosophie begeistern konnten.Das gesamte Team des Kempinski Hotel Berchtesgaden würde sich freuen, Sie hoffentlich bald wieder bei uns verwöhnen zu dürfen.Mit freundlichen Grüßen aus Berchtesgaden Werner Müller General Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, staff is great, foods are amazing at this Hotel and it’s just 3 mins walk from the main station. View from the room is just breathtaking! Highly recommended!
Stayed 2 nights in Sep 2022
Response from General Manager on 3 Oct 2022
Dear Mrs. Hoo,Thank you for choosing the Kempinski Hotel Berchtesgaden for your stay in the Bavarian Alps and for taking the time to give us a feedback. I am very happy to read that you really enjoyed your stay in our hotel and that you were very satisfied in many ways. Please rest assured that I will pass on your feedback to our teams as this is always a great source of motivation for us. Dear Mrs. Hoo, we would love to be welcoming you back at the Kempinski Hotel Berchtesgaden soon. Warm regards from the Bavarian Alps, Werner Müller General Manager

8/10 Good

Rajai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property away from cities very quite and beautiful
Stayed 6 nights in Aug 2022
Response from General Manager on 1 Sept 2022
Dear Rajai,Thank you for your recent stay at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us. I am very happy to read that you enjoyed your stay in our hotel and that you were very satisfied. Please rest assured that I will share your feedback with the entire team as this is always a great source of motivation for all of us. We are looking forward to welcome you back soon! Kind regards, Werner Müller General Manager

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful atmosphere
The Hotel is fantastic but is a little far from everything if you are not into wellness, spa, hiking etc
Stayed 3 nights in Jul 2022
Response from Werner Müller on 1 Aug 2022
Dear Roderick, I would like to thank you sincerely for your kind feedback and I hope to welcome you back in our house soon again. Kind regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money spent
We had a wonderful experience at this hotel. The service rendered by the hotel staff, food and amenities are all worth your money spent per night. Hotel is also near (by car) the salt mine and eagle’s nest tourist attractions. Recommended hotel to stay and pamper yourself if you’re heading to Berchtesgaden, Germany.
View from hotel room
Fireplace at lounge
Outdoor heated pool
Drinks at hotel lobby lounge
Stayed 2 nights in May 2022
Response from Werner Müller on 12 Jun 2022
Dear Guest, I would like to thank you for such a wonderful feedback on our house and the team. I was very pleased to read your review and find out that we could convince you of our "pure alpine lifestyle". We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Henriette Frank on 22 Feb 2022
Dear Hannah, thank you very much for your kind review. It is always a special pleasure to see that our strife to create an amazing experience for our guest has succeeded. Kind regards, Herniette Frank Reservations Department

10/10 Excellent

DAWOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Reservation Department on 22 Feb 2022
Lieber Michael, vielen Dank für Ihren Aufenthalt im Kempinski Hotel Berchtesgaden und dass Sie sich auch die Zeit genommen haben, um Ihre Eindrücke und Erfahrungen mit uns zu teilen. Ich bedauere sehr, dass Sie nicht das gewohnte Kempinski Flair spüren konnten und würde mich freuen, Sie sobald wir zu unserem normalen Service zurückkehren konnten, wieder bei uns begrüßen und verwöhnen zu dürfen. Mit freundlichen Grüßen aus Berchtesgaden Henriette Frank

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
This is my third time at your hotel and each time I'm enjoying. Excellent hotel.
Stayed 2 nights in Sep 2021
Response from Werner Müller on 26 Sept 2021
Dear Tommy, Thank you very much for your wonderful score and the compliment on us. I am happy to read that you enjoyed your stay again and have been satisfied in many ways. We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps Werner Müller General Manager

10/10 Excellent

Reem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Aug 2021
Response from Werner Müller on 21 Aug 2021
Dear Reem, Thank you very much for your high rating feedback! We are looking very much forward to welcoming you back soon. Warm regards from the Bavarian Alps Werner Müller General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love!
Best stay in Germany! Clean, comfortable and the absolute best service! Cannot wait for our next visit.
Stayed 1 night in Sep 2020
Response from Werner Müller on 9 Sept 2020
Dear Stephanie, Thank you very much for your stay at the Kempinski Hotel Berchtesgaden and for your great feedback! We would be delighted to welcome you back soon. Kind regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Joon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from GM on 11 Aug 2020
Dear Joon, Thank you very much for your excellent rating. We look forward to welcoming you back soon. Best regards, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a wonderful stay. Enjoyed all aspects of the hotel including golf and an e-bike tour.
Stayed 1 night in Jun 2020
Response from GM on 28 Jun 2020
Dear guest, Thank you ver much for your great review which we highly appreciate. We love to welcoming you back soon and send best regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb as always. This was our third stay. The hotel manages the Covid implications superbly well, including breakfast service. This is an extremely impressive hotel in all aspects.
Stayed 2 nights in Jun 2020
Response from GM on 8 Jun 2020
Dear Johan, Thank you very much for your great feedback. I am delighted that you enjoyed the stay so much and look forward to welcoming you back again. Best regards, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really can’t do better. Location, staff, food. All excellent!
Stayed 2 nights in Sep 2019
Response from GM on 23 Feb 2020
Dear Anonymous, Thank you for your stay and excellent review. We look very much forward to welcoming you back soon. Best regards, Werner Müller General Manager

10/10 Excellent

TrackerTom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to the beautiful natural setting, this is simply a fantastic hotel...most relaxing place we’ve stayed! This staff is incredible - they really make guests feel welcome and comfortable. You want a room with a view? Try ANY room in this hotel - you’re surrounded by the Alps...there are no bad views! Wonderful hotel - we’ll be back.
Stayed 3 nights in Jan 2020
Response from GM on 24 Jan 2020
Dear TrackerTom, Thank you very much for staying at Kempinski Hotel Berchtesgaden and for your great review. We look very much forward to welcoming you again soon. Best regards, Werner Müller General Manager

10/10 Excellent

NK, Chicago, IL, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very wonderful & beautiful location with awesome hospitality. Probably the staff are really the benchmark for any example of hotel hospitality. If you request them for sky, they add stars along with it. Once you stay here, definitely you will be very much relaxed. Very much recommended. I am planning to revisit this place again.
Stayed 1 night in Nov 2019
Response from GM on 30 Nov 2019
Dear NK, Thank you very, very much for your great review. We really love to "add the stars to the sky" and look forward to welcoming you again soon. Best regards from Berchtesgaden, Werner Müller General Manager

6/10 Okay

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from GM on 20 Nov 2019
Dear Jim, Thank you for staying at Kempinski Hotel Berchtesgaden. I would appreciate some details in regards to your average rating in order to improve service and quality. Thank you very much in advance and best regards, Werner Müller General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so clean and stylish. Highly recommend the restaurant!
Stayed 1 night in Oct 2019
Response from VSU on 18 Oct 2019
Dear Anonymous, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for taking the time to share your valued feedback with us! I would like to thank you for your wonderful feedback! It is a pleasure to read your comment and the team will be delighted as well. We are very happy that you were amazed during your entire stay - especially due to the comfortable room and the culinary offers. I would like to thank you once again for sharing your feedback with us and would be more than happy to be welcoming you back soon. Warm regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

LarryTurvin, Bartow Florida 33830

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever. Staff and all were exceptional. Highly recommend. Be a place we plan on returning. Thanks to ALL at Kempenski.
Stayed 5 nights in Oct 2019
Response from VSU on 16 Oct 2019
Dear Larry Turvin, Thank you very much for your stay at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us! I would like to thank you for your great feedback! It is a great pleasure and honor for us to receive your highly appreciated 5/5 rating and a great source of motivation for the entire team. How wonderful to read that you are such a fan of our hotel and its location and that our staff and the service made your stay complete! I would like to thank you once again for sharing your feedback with us and would be more than happy to be welcoming you back soon. Sunny regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from VSU on 5 Oct 2019
Dear Anonymous, Thank you for your stay at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us! It is a great pleasure and honor for us to receive your highly appreciated 10/10 rating on hotels.com and a great source of motivation for the entire team! Please rest assured that I will share your feedback with the entire team. We are looking forward to welcome you back in the Bavarian Alps. Warm regards, Werner Müller General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019
Response from GM on 2 Oct 2019
Dear Anonymous, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for providing us with your rating. On behalf of our entire team we are looking forward to welcome you back on your next trip to Berchtesgaden. Warm regards from the Bavarian Alps, Werner Müller General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Front desk service should be improved
First time for us to visit Berchtesgaden and we have high expectations to stay in this Kempinski Hotel. During our checkin, we are expecting the front desk to introduce us the hotel’s facilities and nice restaurants nearby. She didn’t make an effort and only answer what we asked even we told her this is our first time to visit this hotel. Very disappointed with the front desk service. Otherwise our stay was pretty comfortable.
Stayed 1 night in Sep 2019
Response from GM on 18 Sept 2019
Dear Anonymous, Thank you very much for your rating and valued feedback. I am happy to read that your stay was comfortable but at the same time regret that the front desk team did not match your expectations. Please rest assured that we will follow up on this to make your next stay an exceptional one. We look very much forward to welcome you again. Best regards, Werner Müller General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views from the hotel. Staff was very helpful. Enjoyed the pool.
Stayed 2 nights in Sep 2019
Response from GM on 18 Sept 2019
Dear Anonymous, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for providing us with your excellent rating. On behalf of our entire team we are looking forward to welcome you back on your next trip to Berchtesgaden. Warm regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beauty and relaxation on top of the mountains and
Amazing location and vistas; outstanding architecture in uncluttered alpine setting; superb staff; excellent meals
Stayed 2 nights in Sep 2019
Response from GM on 18 Sept 2019
Dear David, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for providing us with your excellent rating. On behalf of our entire team we are looking forward to welcome you back on your next trip to Berchtesgaden. Warm regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeding our expectations! A wonderful luxe property in beautiful surroundings and in great proximity to local attractions, eg eagles nest, Königssee, salt mines. Pampered ourselves at the warm scenic pool, spa, and restaurants. Rooms were amazing for family, 2 kids under 4 years old, spacious and comfy. Great kids club as well and great hotel layout for the kids to explore.
Stayed 2 nights in Aug 2019
Response from GM on 13 Sept 2019
Dear Anonymous, Thank you very much for your great words. It is a pleasure to read your comment and we are very happy that you enjoyed your stay. We look really forward to welcome you back soon. Best regards, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from GM on 12 Sept 2019
Dear Anonymous, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for providing us with your amazing rating. On behalf of our entire team we are looking forward to welcome you back on your next trip to Berchtesgaden. Warm regards from the Bavarian Alps, Werner Müller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from VSU on 31 Aug 2019
Dear Anonymous, Thank you for your recent stay at the Kempinski Hotel Berchtesgaden and for sharing your valued feedback with us! It is a great pleasure and honor for us to receive your highly appreciated 5/5 rating on expedia.com. Please rest assured that I will share your feedback with the entire team as this is always a great source of motivation for all of us. I would like to thank you once again for sharing your feedback with us and would be more than happy to be welcoming you back soon again. Warm regards from the Bavarian Alps, Werner Müller General Manager

8/10 Good

YULYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like it
Super comfortable room with a Mountain View’s Wonderful breakfast Great location
Stayed 1 night in Aug 2019
Response from VSU on 6 Aug 2019
Dear YULYA, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for sharing your impressions with us on Hotels.com. It is a great pleasure to read that you enjoyed your stay so much and that all staff members could convince you with our "pure alpine lifestyle" philosophy whilst exceeding your expectations. How wonderful to read that you are such a fan of our hotel and its location and of our breakfast. I would like to thank you once again for sharing your feedback with us and would be more than happy to be welcoming you back soon again. Warm regards from the Bavarian Alps, Werner Müller General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location of the property was breathtaking. The service was disappointing. To get drinks or food on patio or bar was very slow. They could not find our car keys one day and we waited 25 minutes to get our car. There was a discrepancy on our bill at check out and it was handled very poorly to make the adjustment. Not a 5 star rating.
Stayed 2 nights in Jul 2019
Response from VSU on 26 Jul 2019
Dear Anonymous, Thank you very much for your recent stay at the Kempinski Hotel Berchtesgaden and for taking the time to share your impressions with us. I am very happy to read that you enjoyed the location of the hotel. Your constructive feedback is a valuable tool for us to keep on course in regards to quality and service. I would like to formally apologize for the inconvenience caused by the service in the restaurant and the discrepancy on your invoice. Please rest assured that this is not our usual standard and that your feedback will be brought on to the respective heads of departments. We are looking very much forward to welcoming you back soon. Warm regards from Berchtesgaden, Werner Müller General Manager