Heiligenblut Hotel Guide - Bergstation Schareck hotels in Heiligenblut, Austria.

"Great location, staff, amenities, and suite. "

"Wonderful hidden gem. Friendly family run staff. They were patient and helpful with our English speaking questions. They went above and beyond by providing a tour of the property and help navigating the area. From reviews I knew it was a beautiful setting on a hill as with a good breakfast. Additional nice surprises: sitting room with chess board, game room with pool and table tennis, easy access to walking trails, wonder dinner onsite, and a heated pool. The dinners were excellent 4 course meals with great daily choices. Honestly, some of the best food we have had on our trip through Austria. The heated outdoor pool was a highlight. The water was bathing warm. So relaxing with a scenic view. Off the valley and mountains. Overall a very pleasant experience and stay and one I hope to repeat again."

"Amazing hotel, super helpful staff, tasy food. Everything was just perfect!"

"Overall: Amazing staff, incredible location, and beautiful spa! Reception & Spa: We arrived prior to check in and stored our luggage after transfering things into a provided swim bag to head upstairs to the spa. The spa has 2 private shower rooms (shampoo/body wash included), so we showered and changeed into robes for incredible 50 min massages (95€ each). We then used the infinity pool (free with 50 min+ massage, 25€ with early arrival) to soaked in the amazing views. All rooms include use of the infinity pool, and saunas on your last day until 2pm so this could be a great second day option to extend your stay/ shower at the spa following check out too. Room: Our room and bathroom were both large with a sitting area across from a Queen bed. It was it was surprisingly warm for end April so without AC the down duvet without a top sheet made it hot, but the open windows did cool it down (not the hotel's fault) Breakfast: I am celiac so I cannot have gluten, or items that have had cross contact with gluten. Although it was a buffet, each item had their own tongs and a chef went through each of the hot items and told me how they were cooked (scrambled eggs, bacon, sausage, veggies were all oven cooked and GF). There were also cereals, yogurt, fruit, deli meat, cheeses, coffee machines and juice. For us due to the GF options it was definitely worth having this breakfast included in the room. The restaurant was beautiful to sit in, and the hotel also has a nice patio. "

"clean"

"No complaints, the room was amazing and location was super convenient "

"Room was very clean and also the interior was clean. However the hotel would need some refurbishment, as the furniture looks run down already. The stuff was polite and helpful except the waiters. That is a shame and I have never met such unprofessionalism ever. The pool was really big and warm. Sauna/SPA great. Library and fitness was also very usable. "

"This was a beautiful hotel in a beautiful location. The staff were all very nice and helpful. "

"I booked my room with a prepaid rate. Having already booked, I was told that there would be no one on reception to receive me so I would have to go to their sister hotel to receive my key. This turned out to be a 15 minute walk away, hugely irritating as I arrived after dark in a new town by taxi. I was then told that the spa/sauna facilities were not working at the apartments and so I would have to use the facilities at the hotel, just not convenient at all. Once in my room, I found the TV was not working, the remote control was disgustingly covered in someone else's food, the soap and shampoo dispensers were empty, and I was given one single duvet and one small pillow (for a double bed). The only route for me to complain was by text as no one was on reception. The TV got fixed the next day (I was only staying 4 nights), but I was told as I was staying by myself that I only got 1 single duvet and 1 pillow. They also advertise a morning bread service but as there was no one at reception to take the order, I couldn't use that. I was told 2 days later that I could order that via the sister hotel, kind of pointless to then be told that with only 1 day of my holiday left. These guys could not care less about their guests. Completely lacking in any kind of attention to service, and insulting in their response. They eventually offered me EUR32 in compensation on a EUR 700 stay. Insulting to say the least. Stay away from VAYA Kaprun"