Bergues-sur-Sambre Hotels

"Friendly, welcoming staff. Booked an accessible room as it was the only one available at this time of night. Room was clean and spacious. Unfortunately it was noisy due to being near reception, lift and breakfast room. "

"Absolutely shocking. Arrived at 7.20pm. Check in was between 5-8pm. No sign of anyone. Phoned both phone numbers and messaged via hotel.com - no answer from property. Waited there for an hour. We were extremely tired after leaving the UK at 7am!!! Had to find another hotel at ann extra cost. Eventually arrived around 9pm. Hotel owner phoned me at 10.38pm, waking us up, to ask where we were and apologise! What a joke. A formal complaint has been made to hotel.con who were extremely helpful and are striving to get my refund. "

"Great spot for a quiet stay "

"Nice place to relax a few days"

"Very helpful and friendly staff. We had a late check-in and the staff waited for us until 11pm. The hotel is outside the city and you have to go through a coded gate to get to the hotel parking. Good and secure parking."

"When we check the room dog hairs was on the bed and smells bad. Hotel owner accepted and I left the hotel. İt was not possible to stay that bed. I requested refund but not answered yet. I expect from Expedia and hotel to refund at least half of the amount. I left not stayed the hotel with my family late night. And drived until midnight to find another property to stay one night. Expedia said hotel refused refund but I explained again that is not my fault, there was dog hairs on the bed , it attracts my allergy , I dont have to accept to sleep dog hairy bed. I am still waiting response and not received anything."