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Reviews of Classik Hotel Alexander Plaza

Classik Hotel Alexander Plaza
Rosenstr. 1, Berlin, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 177 reviews" "
Rating 8 - Good. 50 out of 177 reviews" "
Rating 6 - Okay. 15 out of 177 reviews" "
Rating 4 - Poor. 4 out of 177 reviews" "
Rating 2 - Terrible. 3 out of 177 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from George on 17 Jan 2024
Dear Leanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Berlin
The hotel was lovely, staff very friendly and the service was excellent! Great position to access all of the tourist areas, some excellent restaurants right on the doorstep. I specifically asked for a room on a high floor which was allocated, perfect, until the lift broke and I had to climb 6 floors. It was fixed quickly however so no harm done. My only negatives would be some difficulty in using the coffee machine, a large drawer had to be pulled out to turn on the power! It didn’t always work and a switch would have been so much easier. No milk other than powdered 😩 and bath towels the size of hand towels! Having said that I would definitely stay there again when I visit Berlin. Thank you for a great stay ☺️
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from George on 17 Jan 2024
Dear Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Alfie

Stayed 3 nights in Dec 2023
Response from George on 17 Jan 2024
Dear Alfie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. One block either direction took you to the S or U ban, or a bus stop. Very quiet spot. Close to food store and restaurants. This would easily be a $300 night room in US. Would stay again without question.
Stayed 5 nights in Dec 2023
Response from George on 17 Jan 2024
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Roberto

Stayed 3 nights in Dec 2023
Response from George on 17 Jan 2024
Dear Roberto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good quality, clean, great location. Room 115 unfortunately is next to staircase with a door to the staircase that bangs every time it’s opened. Woke us up early both mornings.
Stayed 2 nights in Dec 2023
Response from George on 17 Jan 2024
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel, nice stay.
Nice, quiet boutique hotel. Very close to good transport links - S-Bahn, U-Bahn, trams. Walking distance to many sights. Good location. Comfortable hotel and bed. Very good shower. Great cocktails in the bar for pre-dinner drink. About 150m away from a Christmas market - so ideal location for the festive season.
Stayed 2 nights in Nov 2023
Response from George on 17 Jan 2024
Dear Angela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Paulina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from George on 17 Jan 2024
Dear Paulina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

2/10 Terrible

Sachapon

Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast. It was close to everything. Only down side the elevator wasn’t working. Staff was friendly. Everything was really clean.
Stayed 5 nights in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Iryna, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel and stay , everything is walkable and nearly. Great clean rooms and service
Stayed 3 nights in Oct 2023
Response from George on 22 Oct 2023
Dear Iryna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,GeorgeGuest Relation Manager

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room bigger than we expected, well decorated and tidy. Enjoyed our stay
Stayed 2 nights in Oct 2023
Response from George on 22 Oct 2023
Dear Erin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,GeorgeGuest Relation Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with good facilities and friendly staff.
Stayed 2 nights in Sep 2023
Response from George on 3 Oct 2023
Dear Benjamin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Aimee

Stayed 4 nights in Sep 2023
Response from George on 3 Oct 2023
Dear Aimee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just minutes from the train station in a commuter, it was so great to go for walks and lots of great places for Dinner and sight seeing
Stayed 2 nights in Sep 2023
Response from George on 3 Oct 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from George on 3 Oct 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Rachel

Stayed 3 nights in Aug 2023
Response from George on 22 Oct 2023
Dear Rachel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,GeorgeGuest Relation Manager

6/10 Okay

michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are the highlight of this property. Super helpful and friendly. Gave me lots of good advice on night life options. they are the saving Factor for this hotel. Gym was also well equiped although the sauna is a additional price which i don't think it's fair. Now my big problem ! one night my aircon blew up and i had to do the last 2 days with no aircon. and what is worse one day my fan unit blew a disgusting stench into my room which made me have to sleep with the window's open. One of the worst hotel experiences i ever had ! i am still in shock. And the staff could do little to fix the situation so i checked out early.

10/10 Excellent

Victoria, anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
After staying in hotels in the same price range in other cities and in Berling when I returned for my flight home, Classik Hotel Alexanderplatz stood out as the best. The front desk staff was very efficient and eager to solve any problem (the cleaning staff had forgotten to service my room). The bedroom was spacious and the bed comfortable. The location is excellent!
Stayed 4 nights in Jul 2023
Response from George on 3 Sept 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Fantastic location right next to Haeckischer Markt and view of the Alexander Platz TV Tower. Spacious, well designed rooms, nice lobby, bar and restaurant. Staff was exceptionally friendly and helpful during our 4-day stay.
Stayed 4 nights in Aug 2023
Response from George on 26 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Juana

Stayed 3 nights in Aug 2023
Response from George on 3 Oct 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Janzen

Stayed 1 night in May 2023
Response from George on 26 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from George on 26 Jul 2023
Dear Leah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and spacious room. Located in a great place to walk around Berlin. Staff was wonderful!!
Stayed 1 night in Jun 2023
Response from George on 26 Jul 2023
Dear Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, George Guest Relation Manager

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2023
Response from George on 24 Jun 2023
Good morning Stephen,thanks for that motivating review! All the best and kind regards from Berlin.Georg SchmidtGuest Relation Manager

10/10 Excellent

silvia, Ft. Worth

Stayed 3 nights in May 2023
Response from George on 14 Jun 2023
Liebe Silvia,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Georg SchmidtGuest Relation ManagerLieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Georg SchmidtGuest Relation Manager

10/10 Excellent

Kennedy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and facilities were amazing. Everyone was very helpful and professional. There are many restaurants within walking distance from the hotel.
Stayed 1 night in May 2023
Response from George on 14 Jun 2023
Dear Kennedy,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Best regards,George SchmidtGuest Relations Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel located in a nice area. We were minutes from the train station, restaurants, and museums. It was very clean and we enjoyed our stay here.
Response from George on 14 Jun 2023
Dear Nicole,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Best regards,George SchmidtGuest Relations Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from George on 14 Jun 2023
Dear Wayne,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Best regards,George SchmidtGuest Relations Manager

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here for three nights. The room was large and had everything we needed. Bed was very comfortable! Breakfast was amazing and even catered for gluten free with gluten free bread and muesli. Only bad point about the stay was very small spa with only 3 relaxation bed spaces so had to try several times to get a spot - otherwise perfect and good value for money. Location ideal for a weekend visit to Berlin.
Stayed 3 nights in Mar 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Room, Kind Staff, Great Location
This hotel is so centrally located, quiet, near transit and has a nice staff. Accommodations were large for the cost and large for Europe in general. I loved it!
Stayed 3 nights in Mar 2023

8/10 Good

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from George on 13 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Georg SchmidtGuest Relation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good size, all good, fair price
Good room size and location for a very fair price. Big TV was nice. Breakfast was good. Overall very nice. Have stayed twice, would stay again.
Stayed 4 nights in Jan 2023
Response from George on 13 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Georg SchmidtGuest Relation Manager

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2022

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and nice place.
Staff was very friendly. Pillows were feather apparently - not good for our allergies. Shower floor was very slick- dangerous for falling possibilities.
Stayed 3 nights in Nov 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location - near lots of restaurants, bars and transport but not noisy at night. Staff in hotel very friendly and helpful. Room was clean and had the best shower! We would book again.
Stayed 3 nights in Oct 2022

6/10 Okay

Matthew, Beckenham

Stayed 4 nights in Jul 2022

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room way too small
Stayed 2 nights in Sep 2022

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 5 nights in Sep 2022

4/10 Poor

Alexander

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2022

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, amenities
High quality facility!
Stayed 1 night in Apr 2022

10/10 Excellent

Ankita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2022

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Lance, Stockholm

Liked: Cleanliness, staff & service
Good location and very kind staff. However the bedroom was sub-standard. Bad ventelation and in summer days there was no functioning conditioning. Even the bed was uneven. I changed to another 4 star hotel where this was not a problem.
Stayed 4 nights in Aug 2020
Response from Guest Relation on 31 Aug 2020
Dear Lance, Thank you for your feedback. We had some really hot days in Berlin and our ventilation system reached its limits in some areas in hotel. I am very sorry for the inconveniences, we are already working on it and will be prepared for summer 2021. I can see that we were able to offer you a room that was much cooler and am happy that we managed to find a great solution. We are looking forward to welcome you again, Berlin is always worth a visit. Kind regards Carolin Reinfeldt Guest Relation

2/10 Terrible

DEREK

Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Mar 2020