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Reviews of numa | Nook Rooms & Apartments

numa | Nook Rooms & Apartments
Große Hamburger Strasse 23, Mitte, Berlin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 444 out of 698 reviews" "
Rating 8 - Good. 193 out of 698 reviews" "
Rating 6 - Okay. 38 out of 698 reviews" "
Rating 4 - Poor. 14 out of 698 reviews" "
Rating 2 - Terrible. 9 out of 698 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, perfect amenities in the room, super clean, and very well designed. Would definitely choose numa again !
Stayed 2 nights in Feb 2024
Response from numa Guest Experience Team on 14 Feb 2024
Dear Ingrid,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such soulful experiences in the future.Best regards,numa Guest Experience Team

10/10 Excellent

Leif

Stayed 3 nights in Dec 2023
Response from numa Guest Experience Team on 7 Feb 2024
Dear Leif,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Good

Emma

Stayed 5 nights in Dec 2023
Response from numa Guest Experience Team on 7 Feb 2024
Dear Emma,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Imelda

Stayed 3 nights in Nov 2023
Response from numa Guest Experience Team on 7 Feb 2024
Dear Imelda,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Sandra

Stayed 4 nights in Nov 2023
Response from numa Guest Experience Team on 7 Feb 2024
Dear Sandra,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great central location, quick walk to station
Response from numa Guest Experience Team on 29 Nov 2023
Dear Daniel,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Emma

Travelled with partner
Liked: Amenities
Lovely stay at this clean, modern apartment. Safe area with lots of bars and restaurants. Close to museum island and other tourist attractions. Great tram and underground links. Highly recommended :)
Stayed 3 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear Emma,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

8/10 Good

Karsten

Stayed 4 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Lieber Karsten, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Overall an amazing trip especially since my flight was a bit early and they let me self check in very quickly and efficiently. Highly recommend
Stayed 7 nights in Oct 2023
Response from numa Guest Experience Team on 24 Oct 2023
Dear Andrew,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,numa Guest Experience Team

10/10 Excellent

Ieruni

Stayed 3 nights in Oct 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Ieruni,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Man Wai Chris

Stayed 6 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Man Wai Chris,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Michaela

Liked: Cleanliness, room comfort
Great location and cozy
It’s a great location! Walking distance to transportation, shops, restaurants, to museums and Prenzlauerberg. Check in was easy, room cozy, we took one with balcony and ate breakfast there every morning. Will come back it was so great.
Stayed 7 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Michaela,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Sean

Stayed 4 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Sean,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Ruchama

Liked: Cleanliness, room comfort
Great location, very easy check in process. All questions and requests were handled via whatsapp with immediate responses.
Stayed 7 nights in Aug 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Ruchama,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

terence

Liked: Cleanliness, amenities, property conditions & facilities
Great location and helpful service. Clean and modern amenities. Would definitely stay at Numa again.
Stayed 4 nights in Aug 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear terence,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

TIMOTHY

Stayed 4 nights in Aug 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear TIMOTHY,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
It’s a wonderful place to stay in Berlin.
Stayed 3 nights in Jul 2023

6/10 Okay

Alissa

Travelled with family
Liked: Room comfort
Big pros and cons
Very mixed stay. Cons: broken door, missing privacy blind between the two rooms, mold in the shower, only one fan (no AC), and confusing check in process. Pros: besides a great location, excellent 24 hour communication to try to address these issues. All issues were eventually resolved except the missing shade, which they needed to order. I was hoping they’d offer a monetary compensation or upgrade, which they did not; but at least they allowed a late check out and an early subsequent check in for our daughter, who was switching to a single room when we left.
Stayed 1 night in Jun 2023

8/10 Good

Marianne

Stayed 2 nights in Jun 2023

10/10 Excellent

Avinava

Liked: Cleanliness, room comfort
Worth your stay
Very clean, pristine and spacious rooms
Stayed 3 nights in May 2023

10/10 Excellent

Sergey

Liked: Cleanliness, room comfort
Very comfortable apartments close to the center
Very comfortable apartments, great location near S-bahn station and trams, in walking distance to the museum island.
Stayed 6 nights in May 2023

10/10 Excellent

Adam

Stayed 4 nights in May 2023

8/10 Good

Fredrick

Stayed 2 nights in May 2023

10/10 Excellent

Ulf

Stayed 3 nights in Apr 2023
Response from numa Guest Experience Team on 28 Apr 2023
Dear Ulf,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Ana

Stayed 3 nights in Apr 2023
Response from numa Guest Experience Team on 28 Apr 2023
Dear Ana,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards,

2/10 Terrible

Verified traveller

There are better places
I wanted to like numa nook, but it has been one of the worst experiences Ive had in a hotel. First, they dont have enough lockers for you to drop off your bags if you arrive early, they send you to some other place 4 blocks away and they were also full. Second, even after you request no one go to your room I encountered two strange men cleaning the windows *inside* my room. You cant lock the door from the inside, and you can hear everything happening in the hallway. I did not feel safe at all during my stay. Third, the person I was texting with gaslighted me and was giving me conflicting information about my room. The hotel was fine, location is good in Mitte. No AC. I would not recommend this please, least to a solo woman traveler to stay here and I will not be staying at a numa again
Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 27 Apr 2023
Dear ,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns.Best regards,

10/10 Excellent

julia

Liked: Cleanliness, amenities, property conditions & facilities
I loved my room here and would absolutely tell friends to go back to Numa Nook. Great neighborhood, perfect room and great responsiveness to any questions I had. It was exactly what I was looking for and all the food & transpiration I needed was right there. Plus museum island is just around the corner.
Stayed 4 nights in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear julia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Sofia

Stayed 4 nights in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Sofia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Jesper Kaas

Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Jesper Kaas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Richard

Stayed 2 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Richard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

André

Stayed 1 night in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear André,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Anne

Stayed 4 nights in Jan 2023

10/10 Excellent

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Was really ckean and i love big windows

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Clean, efficient and well designed. Great base for a visit in Berlin. Would stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended. Beautiful apartment with all the amenities you need. Very clean and modern. Nice little touches. Extremely central to bars and restaurants and on the main train lines. The train from the airport stops right by the apartment.
Stayed 4 nights in Sep 2022

10/10 Excellent

Maarit

Stayed 1 night in Jul 2022
Response from Matteo on 21 Jul 2022
Dear Maarit, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

4/10 Poor

James

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
You're paying for location and not a great room. AC did not work. Pictured patio is not available to the double room guests. They do have free laundry.
Stayed 3 nights in Jun 2022
Response from Matteo on 10 Jun 2022
Dear James, Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve, and hope we prove that to you soon. Best regards, numa Guest Experience Team

8/10 Good

Thomas

Stayed 4 nights in Nov 2021
Response from Paula numa Guest Experience Team on 17 Nov 2021
Dear Thomas, thank you for staying with us. We hope you enjoyed your stay. We look forward to welcoming you back soon. Best Regards, Paula numa Guest Experience Team

4/10 Poor

Tal, Tel Aviv

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We received two confirmation emails with two different room numbers on two separate floors. Our code wouldn't open either. We called and had our room opened. We walked in and the toilet was very dirty. In today's environment of careful cleanliness, this is appalling. We called and emailed a picture. Someone cleaned it the following day. We had a booking for two in a room that includes a kitchenette and a dining table. Only one chair was provided. We called. Another one was brought the next day. You can only really use the kitchenet, which is by the bed, if you like sleeping in your kitchen... In addition, the room is noisy, with the tram literally passing by the window, and airless. To summarize, they are attentive when you call, the building is good and the location is fine, but if you do not have to go there, I would recommend you don't.
Stayed 3 nights in Nov 2021
Response from Imane numa Guest Experience Team on 11 Nov 2021
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and would like to apologize if there was a misunderstanding. We would love to do our best to give you the great hotel experience that so many of our guests have grown so fond of and we would be looking forward to talking with you again to take a specific look at your personal case. Best regards,

10/10 Excellent

Emmanuel

Liked: Cleanliness, room comfort
Great stay! Bad bed though…
Love the digital check-in. Fabulous apartment with balcony. Only regret was the bed creaks loudly whenever I move and there’s no option to have the room cleaned (even for a fee).
Stayed 5 nights in Oct 2021
Response from numa Guest Experience Team on 13 Oct 2021
Thank you for your feedback! We’re happy to read that you enjoyed your time with us. We wish you all the best and hope to see you again soon. Best regards, Imane

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Berlin!! Would definitely stay there again!!
Stayed 3 nights in Aug 2021
Response from Marc on 24 Aug 2021
Thank you for your feedback! We’re happy to read that you enjoyed your time with us. We wish you all the best and hope to see you again soon. Best regards, Marc numa Guest Experience Team

6/10 Okay

Jan

Stayed 5 nights in Jul 2021
Response from Marc on 18 Sept 2021
Dear Jan, thank you for staying with us. We hope you enjoyed your stay. We look forward to welcoming you back soon. Best Regards, Marc numa Guest Experience Team

10/10 Excellent

Claus

Stayed 3 nights in Jul 2021
Response from Janhavi on 7 Jul 2021
Lieber Claus, Vielen Dank für Ihre Bewertung. Der Komfort unserer Gäste hat bei numa höchste Priorität und Ihr wertvolles Feedback zur Sauberkeit soll uns helfen, uns in Zukunft zu verbessern. Wir möchten Sie bald wieder mit einer besseren Erfahrung begrüßen. Beste Grüße, Janhavi numa Team

8/10 Good

Dominik

Stayed 2 nights in May 2021
Response from Janhavi on 7 Jul 2021
Dear Dominikt, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Janhavi COSI Team

10/10 Excellent

Maike

Stayed 1 night in Apr 2021

8/10 Good

Horst

Stayed 1 night in Feb 2021
Response from Ina on 20 Mar 2021
Lieber Horst, vielen Dank für Ihr Feedback! Wir freuen uns zu lesen, dass Ihnen Ihre Zeit bei uns gefallen hat. Wir wünschen Ihnen alles Gute und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Ina Ihr COSI Team

10/10 Excellent

Sarah

Stayed 1 night in Dec 2020
Response from COSI Team on 7 Jan 2021
Liebe Sarah, vielen Dank für Ihre Bewertung! Wir hoffen, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Best regards, COSI Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Nice stay
Mit 31 qm SEHR großzügig geschnittenes Zimmer mit allen Annehmlichkeiten inkl. eigener Küche! "Leider" hatte ich ein behindertengerechtes Zimmer - toll, dass es solche gibt, aber hätte ein "normales" bevorzugt. Lüftung im Bad leider SEHR laut, auch nachts. Ansonsten SUPER!!!
Stayed 1 night in Nov 2020

6/10 Okay

Cagri

Business traveller
Liked: Cleanliness, room comfort
Cosy central room but not reliable service
Clean and cosy room at the berlin center. The only and biggest problem was i booked the room breakfast included (this was the main reason to book) and at the hotel i am told at first the breakfast is not included and then the hotel does not serve breakfast. I called the app customer service, after speaking 15 minutes on the phone I keep waited waited and waited then the customer service told me it was a complementary breakfast therefore you do not get a one(!) That's how it feels like to be a silver member!!! This issue of course not just the hotel related but they did not care that much about it either.
Stayed 2 nights in Nov 2020