Hallway

Reviews of Schulz Hotel Berlin Wall at the East Side Gallery


Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 400 reviews" "
Rating 8 - Good. 146 out of 400 reviews" "
Rating 6 - Okay. 23 out of 400 reviews" "
Rating 4 - Poor. 11 out of 400 reviews" "
Rating 2 - Terrible. 6 out of 400 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose the Schultz hotel for its proximity to Berlin's Ostbahnhof. There are several low-cost food choices in and around the station, and the neighborhood was comfortable to walk around. The hotel staff are wonderful. The room was very clean and comfortable with some nice touches that make this brand unique and enjoyable to stay at. I hope to be back again soon!
Stayed 4 nights in Apr 2024

10/10 Excellent

Dolly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estadia, estuvimos con mis 2 ninos y esposo en una sola habitacion, un poco pequena, pero bien distribuida. Muy buena ubicacion, frente a la estacion de tren y metro y al costado de la galeria del muro... solo a 10 minutos caminando para el Coliseo Mercedes Benz. Hay que pedir que te hagan la limpieza, porque la hacen solo a solicitud. Lo recomiendo !
Stayed 5 nights in Feb 2024
Response from Leo | Schulz Hotels on 23 Feb 2024
Hey Dolly, thank you very much for your kind review. We would love to host you again in the future. Kindest regards from Berlin

10/10 Excellent

grahame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from 6th floor room window of the station & bus terminus.
Stayed 5 nights in Jan 2024
Response from Leo | Schulz Hotels on 1 Feb 2024
Thank you so much for this review and this wonderful rating!

10/10 Excellent

Milka

Stayed 3 nights in Jan 2024
Response from Leo | Schulz Hotels on 1 Feb 2024
Thank you so much for this positive review!

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I enjoyed the location and the hotel was pretty good and modern. However, what annoyed me was the terrible cleaning service. I ordered the service through its app and also by calling to the reception, and the service only did the cleaning of the bathroom and not even did anything on the rest of the room. This issue repeated during all 5 the days of my stay
Stayed 4 nights in Dec 2023
Response from Neel on 19 Jan 2024
Dear Omar,Thank you for taking the time to share your feedback. We appreciate your positive comments about the location and the modern amenities of our hotel.We sincerely apologize for the inconvenience you experienced with our cleaning service. Your feedback is invaluable to us, and we are sorry that our service did not meet your expectations. We understand the importance of a thorough cleaning, and it is disappointing to learn that this was not consistently provided during your entire stay.Rest assured, we take this matter seriously and will address it with our housekeeping team to ensure improvements are made. We genuinely appreciate your insights as they help us enhance the quality of our services.If your travels bring you back to [location], we hope to have another opportunity to provide you with a more enjoyable experience.Warm regards,NeelSchulz Hotels

8/10 Good

Tai Hua

Stayed 3 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
Thank you for the review!

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
We are very grateful for your review!

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
Well thank you so much for your kind review!

10/10 Excellent

Ricky

Travelled with family
Stayed 4 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
We are so grateful for your kind review!Thank you so much!

10/10 Excellent

Yize

Stayed 2 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
Wow, thank you so much!

10/10 Excellent

Shakhnoza

Stayed 1 night in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
Thank you so much for your review!

10/10 Excellent

Jean

Stayed 2 nights in Dec 2023
Response from Leo | Schulz Hotels on 1 Feb 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy modern hotel
The hotel is conveniently located, just a few mins walk from metro and train connections. The mobile app that allows check-in and gives access to the room makes the check-in process fast and easy. My room was in general clean (except for some dirt on the floor), basic but comfortable.
Stayed 2 nights in Nov 2023
Response from Sanja | Schulz Hotels on 12 Nov 2023
Dear Guest,thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel conveniently located, with easy access to metro and train connections. We're glad the mobile app enhanced your check-in experience, making it fast and easy. Your comments about the cleanliness of the room have been noted, and we appreciate your honesty. We'll ensure that our housekeeping team addresses this promptly. We hope you had a comfortable stay overall and look forward to welcoming you back in the future!Sanja Schulz Hotels

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ethical focus, proximity to East Side Gallery, nice coffee shop, breakfast, restaurant/bar. Staff are warm and friendly. Cool vibe but quiet at night.
Stayed 3 nights in Oct 2023
Response from Neel on 10 Nov 2023
Dear Richard,Thank you for taking your time for leaving us a review.Guest Feedbacks always help us to improve.We are delighted to hear that you had a pleasant stay at our Hotel.We hope you had a great time exploring Berlin and would be happy to have you back again.Best Wishes,NeelSchulz Hotels

4/10 Poor

Tu

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Leo on 18 Oct 2023
Danke für deine Bewertung

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel actually has its own parking garage attached to the hotel. We didn’t count the actual parking spaces open, but there were approximately 50 spaces. There were only three cars parked there. When we asked the front desk if we could park in their garage, we were told it was for handicap only. I do not mean to sound disrespectful towards the handicap population, but I have never seen any business require more than just a few handicap parking spots. It would seem that this hotel could do a better job opening up parking for their other guests too. That is just too much wasted parking space to have just sitting there not used.
Stayed 3 nights in Sep 2023
Response from Neel on 25 Sept 2023
Dear Kelly,Thank you very much for taking your time to leave us your review. Guest feedback always helps us to improve our service and is very much appreciated. Its good to hear that you enjoyed your stay at our Hotel,.For the Parking, it is reserved not only for Handicap people but also for the EV Vehicles. For Normal vehicles, there is a Parking space in front of Ostbahnof station just opposite to our Hotel.We hope you enjoyed your stay with us and had a great time exploring Berlin.We would be happy to have you back one day – you are always welcome.Warm regards,Neel /Schulz Hotels

10/10 Excellent

Damian

Stayed 2 nights in Sep 2023
Response from Neel on 25 Sept 2023
Hallo Damian,Vielen Dank, dass du dich die Zeit genommen hast, uns deine Bewertung zu hinterlassen. Das Feedback unserer Gäste hilft uns immer, unseren Service zu verbessern, und wir schätzen es sehr.Es freut uns sehr zu hören, dass du mit unserem Hotelkonzept zufrieden warst.Wir hoffen, du hattest dennoch eine tolle Zeit in Berlin und würden uns freuen, dich vielleicht eines Tages wieder bei uns begrüßen zu dürfen.Beste Grüße,Neel Schulz Hotel Team

10/10 Excellent

Mark

Stayed 3 nights in Sep 2023
Response from Leo on 18 Oct 2023
Danke für deine Bewertung

6/10 Okay

Claire

Travelled with family
Liked: Amenities, property conditions & facilities
I don't like writing a poor review for this hotel because to begin with we thought it was amazing. We stayed for 3 nights, but were happy to be leaving when we did. We're a family of 4 and our room didn't have a chair which I'd seen in other rooms. Despite asking housekeeping and reception staff we remained having to sit on beds and the floor. However, this was a minor annoyance. My real issue was the insecurity of the place. We made use of the guest kitchen to cook; it's fabulous to have such facility and does require trust of other guests to be able to leave food in the fridge. On our last night we were cooking pizza and anther person arrived in the kitchen and with 15 minutes left we had time to chat. They told us they were from Berlin. When I sounded surprised that they would stay in a hotel while living in the city they told me they were "a guest without a room". Over the course of the conversation they made jokes about my phone (plugged in charging) being their phone, checked out the contents of the fridge and told us how they could only afford to eat beans. The hotel is opposite the Ostbahnhof and in the basement their is a supermarket that does cashback for glass bottle deposits. The place is a magnet for "people with chaotic lifestyles" queuing up with shopping trollys full of bottles to cash in. Out of our window we could see people in the carpark sleeping rough. We felt very uncomfortable and took our pizza to eat on the floor of our room.
Stayed 3 nights in Aug 2023
Response from Kamila on 30 Aug 2023
Dear Claire,First we would like to thank you for taking your time to leave us your review. We are very sorry to hear about your incident in the guest kitchen. Since the Lobby, the restaurant and the Guest Kitchen are public areas we can unfortunatly not control everyone who enters or leaves it. Our team is always happy to assist in case of an inconvenience. Unfortunately, homelessness is still an unsolved issue in Berlin as in many other big cities. As especially winter is quite a hard time for homeless people, we lately have donated to a local NGO that supports those in need. .We wish you all the best and hope you had a great time exploring Berlin.

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Leo on 14 Aug 2023
WOW, vielen Dank für deine 10 Punkte. Wir freuen uns, dass es dir so gut gefallen hat. Komme gerne wieder!Alles LiebeLeo Schulz Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Schulz Teams on 5 Jul 2023
Thank you for your review!

10/10 Excellent

Matilda Handscombe

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with good amenities
Stayed 2 nights in Jun 2023
Response from Luci | Schulz Hotels on 17 Jun 2023
Dear Mathilda, Thank you for your nice review, we are glad you enjoyed our hotel and hope you will come back again!Warm Reguards,

6/10 Okay

Anny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff at the front desk were very helpful and made our stay as pleasant as possible. However the hotel itself was more of a glorified youth hostel. No tea and coffee making facilities (not even a glass)in the rooms but were at the 'guest kitchen' on level 1. Guests have to pay to leave their luggage after checking out in paid lockers.
Stayed 1 night in Jun 2023
Response from Neel on 12 Jun 2023
Hello Anny,Thank you very much for taking your time to leave us your review. Guest feedback always helps us to improve our service and is very much appreciatedIt's a pity that we couldn't convince you with our room facilities. The hotel welcomes a mix of business travellers, school groups, families, individual travellers, etc. Our furnishings were designed from the beginning to be flexible and meet all needs, which is why some rooms have bunk beds.We hope you enjoyed your stay with us and had a great time exploring Berlin.We would be happy to have you back one day – you are always welcome.Warm regards,NeelSchulz Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Leo on 14 Jun 2023
Thank you for your review!Leo Schulz Hotels

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places of the city, close to nice bars and clubs. The hotel is modern and cozy. Totally recommend!
Stayed 5 nights in May 2023
Response from Kamila on 26 May 2023
Dear Alina,Thank you for taking your time to leave us your review.It is great to see that you enjoyed your stay with us.We hope to welcome you again someday.Best regards!Kamila Schulz Hotels

8/10 Good

MR J L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Neel on 12 May 2023
Hallo,Vielen Dank, dass du dich die Zeit genommen hast, uns deine Bewertung zu hinterlassen. Das Feedback unserer Gäste hilft uns immer, unseren Service zu verbessern, und wir schätzen es sehr.Es freut uns sehr zu hören, dass du mit unserem Hotelkonzept zufrieden warst.Wir hoffen, du hattest dennoch eine tolle Zeit in Berlin und würden uns freuen, dich vielleicht eines Tages wieder bei uns begrüßen zu dürfen.Beste Grüße,Neel Schulz Hotel Team

6/10 Okay

Meghann, Holly Springs

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 7 nights in Apr 2023
Response from Orestis | Schulz Hotels on 21 May 2023
Thank you very much!!

10/10 Excellent

Tamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, interesting facts about hotel and neighboring park. Close to city transportation, and shopping.
Stayed 1 night in Apr 2023
Response from Kamila on 23 Apr 2023
Hi Tamela,Thank you for taking your time to leave us your review. It is great top see that you enjoyed your stay here.We wish you all the best and hope to welcome you again someday.Best regards!Kamila Schulz Hotels

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent trendy hotel
Excellent trendy hotel
Stayed 3 nights in Mar 2023
Response from Orestis | Schulz Hotels on 5 Apr 2023
Thank you so much for your review. It was great to meet you.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Orestis | Schulz Hotels on 23 Mar 2023
Thank you very much! See you again next time.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Really helpful and friendly staff. Lovely and clean hotel
Stayed 4 nights in Jul 2022

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Modern. Staff is very nice and helpful.
Stayed 2 nights in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for very reasonable price.
Stayed 3 nights in Nov 2021

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Pia | Schulz Hotels on 4 Oct 2021
Lieber Gast, vielen Dasnk für deine Bewertung. Wir freuen uns, dass es dir bei uns gefallen hat. Viele Grüße Pia | Schulz Hotels

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2021
Response from Pia | Schulz Hotels on 4 Oct 2021
Lieber Gast, vielen Dank für deine Bewertung. Wir hoffen, du hattest eine schöne Zeit in Berlin. Viele Grüße Pia | Schulz Hotels

10/10 Excellent

Yiying, Berlin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a good view and light, with modern design, we have enough space to put our stuff.
Stayed 2 nights in Jun 2020

10/10 Excellent

Miss L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Pia / Schulz Hotel Team on 3 Mar 2020
Dear Guest, thank you very much for staying with us and rating us. We hope you enjoyed you stay and would love to welcome you back again some day. Best wishes, Pia / Schulz Hotel Team

10/10 Excellent

Zdenek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place to stay!
Great modern hotel with a friendly staff and surprisingly fast internet!:)
Stayed 2 nights in Feb 2020
Response from Pia / Schulz Hotel Team on 24 Feb 2020
Dear Guest, thank you very much for rating us. We're happy you enjoyed staying with us and our friendly staff. We would love to welcome you back again soon. Best wishes, Pia / Schulz Hotel Team

10/10 Excellent

Bernie, Calgary, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, breakfast, location, surroundings, very kids friendly
Stayed 5 nights in Jan 2020
Response from Pia / Schulz Hotel Team on 5 Feb 2020
Dear Bernie, thank you very much for taking the time to leave us your feedback. We're happy to hear you liked staying with us and our breakfast. We're also very happy your kids enjoyed their stay too and hope to see you again someday at our Schulz Hotel. Best wishes, Pia / Schulz Hotel Team

8/10 Good

Lara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Modern hotel in cool area of Berlin
This is a very modern hotel in a cool part of Berlin. It felt a little bit like an upmarket hostel rather than a luxury choice. I probably wouldn't return just because I think there are more comfortable options in the price range, but it wasn't bad at all. I liked the coffee shop in reception.
Stayed 3 nights in Dec 2019
Response from Pia / Schulz Hotel Team on 8 Jan 2020
Dear Lara, thank you very much for taking the time to write your feedback. We're happy to hear you enjoyed Café Martha in the lobby and hope you had a good start of the day with our coffee. Nevertheless we're sorry to hear that we couldn't convince you with our hotel concept. We hope youstill enjoyed your time in Berlin. Best wishes, Pia / Schulz Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Schulz Team on 11 Jan 2020
Dear guest, Thank you for staying with us. We are happy that you enjoyed your time at Schulz Hotels. See you next time! All the best!

2/10 Terrible

Yuliya

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Bea on 12 Dec 2019
Dear Yuliya thank you for your rating. We are sorry to hear that we could not convince you with your stay at our hotel and would love to hear more about your experience. Your feedback helps us to improve our service better. We hope you still had a great time in Berlin Best Bea / Schulz Hotel Team

10/10 Excellent

sopiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Bea on 28 Nov 2019
Dear guest thank you so much for your feedback. We hope you had a great time with us and look forward seeing you again. Best Bea / Schulz Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel, great location and fantastically priced.
Stayed 3 nights in Oct 2019
Response from Bea on 24 Oct 2019
Dear guest thanks for your feedback. Glad to hear you enjoyed the fantastic price and the great location! Hope you had a great time in Berlin. Best Bea / Schulz Hotel Team

8/10 Good

Milos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Bea on 21 Oct 2019
Dear Milos thank you for your feedback. We are happy to hear that you enjoyed your time with us and hope to see you back one day. best Bea / Schulz Hotel Team

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Bea on 8 Oct 2019
Dear Sabrina thank you so much for your feedback. We are happy to hear that you enjoyed your time with us and hope to see you again. Best, Bea / Schulz Hotel Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
This hotel is ridiculous, located in a very bad area. Nothing around except homeless people... No any cafe, restaurants, etc. around. On top of that they even didn’t clean my room and change towels, toilet paper, etc.
Stayed 5 nights in Sep 2019
Response from Bea on 16 Sept 2019
Dear guest thank you so much for sharing your experience with us. Sorry to hear that we could not convince you with our location. It can take a while to get around in Berlin. The town is quite big and sightseeing spots are spread in different areas. That's why our hotel is located in a strategically good location - you can reach Berlin Mitte within few minutes with the public transportation and the cool areas Kreuzberg and Friedrichsain by foot. The neighbourhood where Schulz Hotel Berlin Wall is located is upcoming - here you can find some of Berlins most popular and famous bars and clubs such as Yaam, Holzmarkt and Berghain. For restaurants we usually recommend Mercedes square, wich offers a variety of international restaurants and is reachable within ten minutes by foot (always walk along East Side Gallery). Our reception staff is always happy to help to find the fastest way to anywhere in the city. We hope you still had a great time in the city. Best, Bea / Schulz Hotel Team

8/10 Good

Mikie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny but clean comfortable hotel with no view
Tiny but clean comfortable hotel with cafe downstairs. It was nice to have a shared kitchen area. I just with I had a room with a view. My room was faced to another hotel across the street so I won't be able to open my curtain, though I requested to have a upper floor room with a view when I booked a few month before my stay.
Stayed 3 nights in Aug 2019
Response from Bea on 21 Aug 2019
Dear Mikie thank you so much for your feedback. It is great to hear that you enjoyed our inhouse cafe Martha as well as the shared kitchen area. We are happy to fulfil the room wishes of our guests - in general this is always based on availabilty and cannot always guaranteed. We also offer room categories that explicitly guarantee a view on Spree river or Berlin Wall - please choose this categories if you are looking forward to a room with a view. We hope you still had a great time in Berlin and a pleasant stay. Best, Bea / Schulz Hotel Team

10/10 Excellent

Dawid

Stayed 3 nights in Aug 2019