Berrysburg Hotels

"As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor."

"We have stayed at this hotel many times. It is very clean, the staff is amazing, and they offer a wide variety of items for breakfast. I would highly recommend staying here."

"Great place to stay! Especially if one of your kids is attending Susquehanna University!"

"Hotel was clean and comfortable. Rooms and bathrooms are dated, but cleanliness is more important to me and that part was excellent. Very affordable as well. The breakfast was standard for a hotel ‘hot’ breakfast. Waffles, sausage, and eggs. Then the standard cold items like yogurt, cereal, and muffins. Would definitely stay here again. "

"The room was really dirty. Mold in bathroom. Stuff left by previous guest was still there. The lights above kitchen table did not work and staff could not find a solution. No breakfast but they have a coffee station but no milk or cream, Just powder. The corridors were not cleaned. Finally, there was very little cutlery."

"The pool was very cold. The breakfast, staff and room were wonderful. We will visit again"

"The room was not clean, did not smell great, and the furniture was pretty beat up. Pictures on walls were askew, not all the lights worked, fan in the bathroom never stopped running, and the TV cut out intermittently. Room keys took many tries for entry. On the plus side, check in was easy and the staff was pleasent. Breakfast looked adequate but we did not partake."

"Not very good."

"Our room smell like cigarettes when we first walked in and it was a non-smoking room. The room was very dirty and there was stains and ripped up furniture. The ice bucket was filthy and there was bed bugs. We did get moved to a different room but the room was still not the cleanest. The staff was nice. "